Houst Reviews 3,282

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent locations, often noting their convenience to public transport, shops, and attractions, making travel easy and enjoyable. The properties are consistently described as clean, comfortable, and well-equipped, providing a welcoming and homely atmosphere with modern facilities. Many people praise the staff for their professionalism, helpfulness, and efficiency, making the overall service experience smooth and stress-free. However, some people were dissatisfied with the management services, reporting ignored requests, lost keys, and a lack of responsibility for issues like plumbing problems. There were also concerns about cleaning standards, with some reviewers mentioning dirty hide-a-beds, stained linen, and properties left in extremely unclean conditions by cleaners. A few other people also felt that certain amenities were lacking, such as sufficient kitchen utensils or extra towels, and some found beds uncomfortable or noisy.

What people talk about most

Location

People report positive experiences with location, often highlighting its beauty, amazing views, and peaceful... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, responsiveness, and... See more

Facilities

Consumers find facilities to be positive, often describing them as clean, comfortable, and well-equipped with... See more

Service

Clients share positive opinions on service, with many reviewers finding the support and communication very... See more

Quality

Reviewers mention positive feedback about quality, highlighting that apartments are often nicely renovated,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The apartment was nicely renovated, clean and comfortable. The support service and communication was very efficient. We managed to check in earlier and were contacted during our stay to see if ever... See more

Rated 5 out of 5 stars

Houst managed my short term (Airbnb) rental in east London and honestly Ken and CJ were both absolutely brilliant. They took care of everything - including an accidental plumbing issue and all of the... See more

Rated 5 out of 5 stars

A beautiful and well-maintained flat that is superbly equipped. The flat was very clean and furnished with comfortable and tasteful furniture. Any queries were dealt with very quickly, in a friendly a... See more

Rated 5 out of 5 stars

Great location, peaceful and spacious accomodation. Perfect for a working visit to West London. The main living area was modern and clean, the 4 bedrooms were all a good size. Such a quiet neighbourho... See more


Company details

  1. Short Term Apartment Rental Agency

Written by the company

Discover a higher income from your property. Learn how Houst can maximise your rental income whilst de-stressing your life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Confidence in the care of the property

I live a long way from the property, so it is very comforting to know that the Houst team look after it so well. The cleaning and presentation looks great, minor maintenance problems are fixed really easily and quickly. It's just a breeze having the team handling everything for me. Great work .. keep it up!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Simplicity

Simplicity. The system is so user friendly and functional, its the easiest to find everything you are looking for.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend for a family of four

This was a great flat that I would highly recommend. It was conveniently located near a Tube station and a grocery store. The beds were comfortable and it was very clean. It would be a great choice for a couple with two children.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excelled in customer service

Prompt answers to queries before bookings. Booking in information extremely detailed with step by step photos made entering the property stress free.
The information booklet covered every question we could think so we did not need their support throughout the 7 day stay. We found them to be exceptionally professional and would definitely use them again. Excellent service.

31 December 2025
Rated 5 out of 5 stars

The property was amazing

The property was amazing. I ahd a good time with my friends. The place was comfy and the property had all the amenities we needed. The instruction were very clear and they were very responsive whenever we needed help. The only drawback about the property was the heating system. The rooms were very cold and we found.d it hard to navigate through the heating system.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome company.

The assistance I received, the communication and great experience overall in dealing with Houst. I would recommend there services to anyone looking to rent or even be an AirBnB host. There service they run makes your life easier and hassle free

19 November 2025
Unprompted review
Rated 5 out of 5 stars

We were really happy with the smooth…

We were really happy with the smooth onboarding service - great communication and service. We chose Houst for ease of them managing both our Airbnbs in the UK and Australia and it is seem less viewing both on our dashboard

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing little house

Was a bit sceptical as it was a super last minute booking since another accomodation we had pre-booked got cancelled. The house was lovely and very comfortable, had all the amenities and in an excellent location.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service for peace of mind

We used HOUST to manage our property while we were away on holiday. We liaised with a wonderful person called Christo who was supportive, helpful, reliable and 100% committed to running our property for us so that we could have complete peace of mind that everything would be taken care of while we were away. From managing the bookings, to dealing with the guests, cleaning afterwards and everything else in between - it really was a seamless experience for us and we were hugely thankful for Houst’s excellent service. Would highly recommend . Thank you.

15 December 2025
Unprompted review

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