OK, the business has had it's issues of late. But, based on previous interactions, stepped in to place a new order. And, as expected all went well. Ordered late Monday and the Whiskies were delivered... See more
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See what reviewers are saying
I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while tal... See more
Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disappointed on arrival that - despite the excellent pa... See more
Having searched several sites, House of Malt came up (again) with the best range of drinks, good prices, extensive choice. Site was easy to navigate, kept updated with delivery and all arrived on tim... See more
Company details
Written by the company
House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.
Contact info
48 Warwick Road, CA1 1DN, Carlisle, United Kingdom
- 01228 658422
- sales@houseofmalt.co.uk
- houseofmalt.co.uk
4.6
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company great service thank you
18 January 2024
An incorrect item delivered was very…
An incorrect item delivered was very swiftly and professionally dealt with by Piers on the phone - would definitely recommend and use again, they stock many items unavailable locally to me
18 January 2024
Fast delivery on great whiskey
18 January 2024
Very good on time 😊
19 January 2024
Ordered gift bottle of Malt for my…
Ordered gift bottle of Malt for my neighbour whilst leaving Edinburgh on train bound for home in Suffolk. Parcel arrived at my home just a few hours after I did. My neighbour thought that I had carried it home!
Amazing protective packaging ensured safe arrival.
Well done and Many thanks House of Malt.
21 January 2024
Thspot one website and order process is very…
The website and order process is very easy and once I had ordered my purchase was delivered promptly
19 January 2024
Thank you for your delivery order…
Thank you for your delivery order wrapping and packaging very well professionally well done !
19 January 2024
Top class service.
Competitive pricing, rapid delivery, and impressively robust packaging make House of Malt a go-to vendor for one's whisky requirements.
19 January 2024
Excellent service
19 January 2024
Received quickly in good condition
Received quickly in good condition, can't comment on whiskey as for a gift next month.
17 January 2024
Excellent range of malts at competitive…
Excellent range of malts at competitive prices. Great service and delivery.
18 January 2024
Excellent service
Excellent service! So expedient in shipping. Arrived the next day after ordering the previous afternoon. Lovely surprise!
Will order again without hesitation.
17 January 2024
Brilliant service and next day delivery…
Brilliant service and next day delivery without extra delivery charges, called them after placing order as I wanted the original whiskey box, Both items delivered well packed . Thanks
17 January 2024
Unprompted review
Next day delivery
Next day delivery! Excellent service. I ordered as a special gift so it will be well received,
16 January 2024
Unprompted review
Speedy and efficient
Speedy, well packed and great prices. Use this company many times and will
continue to do so. Great customer service too!
4 January 2024
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