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Hotpoint Service Reviews 

31,899
•
TrustScore 3 out of 5

3.2

Appliance Store
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Review summary

Created with AI, based on recent reviews

Looking at 714 reviews, most reviewers were somewhat happy with their experience overall. Many customers reported significant problems with product functionality and repair services, including faulty appliances, ill-fitting parts, and issues remaining unresolved after technician visits. People frequently faced lengthy waiting times and repeated calls to customer service, often being transferred between departments without clear resolution, and encountered difficulties with warranty registration. However, some people found staff persistently tried to sell additional insurance or products, which they found tiresome. Conversely, many reviewers praised the politeness and professionalism of customer service representatives and engineers. User experience was mixed; some found online registration smooth, while others struggled with digital processes or preferred direct phone contact.

What people talk about most

Service

Customers had negative experiences with service, often reporting issues with sales pitches for additional... See more

Product

Consumers express significant dissatisfaction with the product, citing issues such as poor quality and... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the politeness, helpfulness,... See more

User experience

Clients share ambiguous opinions on user experience, with many finding the online registration process easy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial... See more

Rated 3 out of 5 stars

I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we h... See more

Rated 3 out of 5 stars

Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could deci... See more

Rated 3 out of 5 stars

When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however exce... See more

Company details

  1. Appliance Store
  2. Appliance Repair Service
  3. Electronics Store

Information provided by various external sources

We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new

Contact info

3.2

Average

TrustScore 3 out of 5

32K reviews

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3.2

All reviews

(31,899)

764 reviews in the last 12 months

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Rated 5 out of 5 stars

The person I spoke to was very helpful…

The person I spoke to was very helpful and I could understand what he was explaining.
That's a bonus because most of the time when I have to speak with customer services with other companies it's hard to understand what's being said... And that is really frustrating.
Anyway, your customer service was great.

14 July 2026

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