The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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Delivery was excellent,on time.
Delivery was excellent,on time.
Guys who delivered were professional.
7 July 2026
Everything was great
From ordering to delivery everything ran smoothly, easy ordering, was kept updated, delivered when I wanted and great delivery guys.
7 July 2026
Hot point product excellent I’m a…
Hot point product excellent I’m a pensioner my family and my mother always bought hot point can’t fault the product at all. But Argos customer service services let them down.
25 June 2026
Friendly and professional
Friendly and professional, unable to fit door on integrated washing machine.
11 July 2026
Driver rang half hour before delivery…
Driver rang half hour before delivery and confirmed address, brought machine into my kitchen and unpacked to take packaging and old machine away
7 July 2026
Fantastic service in the live chat
Fantastic service in the live chat. Went through things step by step to try and fix an issue. Cant recommend enough.
Thank you Charles!
15 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hotpoint
Hi Steve
Thank you for taking the time to leave your review. We are delighted to hear that the service we have provided has been excellent
Reply from Hotpoint
Hello Paul
We're so pleased to hear that you received a great and quick service. Thank you for your wonderful feedback!
As expected
7 July 2026
Reply from Hotpoint
Hello Michael
We are glad to hear that the service met all of your expectations, thank you for taking the time to leave your review
Booked an appointment and an engineer…
Booked an appointment and an engineer was meant to come
They said they knocked and no one was home but we were home and we heard no one knock
When it tried to book another appointment online it kept saying error so I tried calling them and they’ll transfer me to another number but it kept saying they couldn’t talk to me and to call later and we tried this multiple times
So I had to talk to the live chat and they took really long to find an agent and I eventually was able to book an appointment but it is 12 days later which is too long
This whole process took 2 hours just going back and forth just because the engineer didn’t either come or knock loud enough
15 July 2026
Unprompted review
Reply from Hotpoint
Hi Tahani
We are sorry to hear about your experience with the initial engineer visit and the difficulties with rebooking the visit through the self service, phone line and the online chat.
I have requested your details through Trustpilot so we can investigate the matter and arrange for a member of the team to contact you.
Engineers always arrive on time
Engineers always arrive on time. They are polite and explain what is at fault and any parts needed.
15 July 2026
Reply from Hotpoint
Hi Patricia
We are delighted to hear that your experience with the engineers has always been positive. The on time, polite and informative service is what we consistently aim to provide.
Reply from Hotpoint
Thank you for taking the time to leave your review Julie, it's wonderful to see that your recent delivery was a 5-star experience.
Competent and efficient delivery, installation and removal of old dishwasher
Competent and
11 July 2026
Reply from Hotpoint
Thank you for taking the time to share your experience about the delivery of your new dishwasher. We are delighted that the efficiency of the service was well appreciated.
The delivery was on time yes
The delivery was on time , it was installed and fitted within half an hour , the the man who fitted the oven was polite and efficient and took everything away. Excellent.
7 July 2026
Reply from Hotpoint
Tank you for taking the time to share your experience with us Ronald, it's amazing to hear your kind words regarding the efficiency of the delivery and the politeness of the driver.
Speedy response to initial phone call…
Speedy response to initial phone call and the technician coming out and then the issue being fixed. Technician was respectful and polite and a keen conversationist which was a pleasant experience. He left me very satisfied and in good spirit
15 July 2026
Reply from Hotpoint
Hi Daniel
Thank you for taking the time to share your positive experience with us. It's brilliant to hear that the speedy response time between reporting the issue and having the engineer arrive to complete the repair was well appreciated, ensuring your appliance was back in working order in a timely manner.
We are also delighted to hear that the engineer was polite, respectful and took the time to engage with you in conversation. It's wonderful to see they left you very satisfied and in good spirits
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