Good technical support and good interaction with their people. I (still) love the Plesk interface and I find their VPS backend good enough to manage the servers. I'm also happy with the answers I've... See more
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Host Europe is a service provider with very well-organized support. They respond very quickly and very professionally. They also handle requests outside of regular working hours. I have been using the... See more
I had an issue with Plesk not being able to update itself, and I tried many possible fixes from the Plesk support forum and others with similar issues, but nothing fixed the issue. Then I called the l... See more
I'm a virtual server customer for almost 10 years now. The uptime is good and hosteurope offers good support. I once compared the performance per core with 1blu and it was comparable. The performa... See more
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Company details
Written by the company
Seit 1997 bietet Host Europe Qualitäts-Hosting: Professionelles Internet-Hosting für Privat- und Geschäftskunden. Webhosting, Server und Virtual Server, sowie Cloud Hosting-Lösungen. Wir entwickeln unsere Produkte und Services kontinuierlich weiter, um unsere Kunden erfolgreicher zu machen.
Contact info
WeWork Wallarkaden - Pilgrimstraße 6, 50674, Köln , Germany
- +49 221 99999 309
- info@hosteurope.de
- hosteurope.de
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Don't waste your time and money if you don't speak German
Their site has an english option but only a small fraction of words are actually in english. I used google translate, but that took so long to have to translate every option, every word, etc. I had used around 10 hosting companies previously and all of them had c-panel and where very easy to use. Host Europe does not! This made things a lot more difficult to set up. I was in contact with support back and forward for a couple of weeks without much luck. I spent at least a few hours trying to get my site going and in the end I asked for my money back because it was all too hard. They said no. And it was only about 2-3 weeks after I signed up and now apparently I am stuck in their 1 year "contract". Good deal!
20 April 2016
Unprompted review
Reply from Host Europe GmbH
Hello Mike,
Thank you for your honest review. We truly apologize all inconveniences you may have encountered at the first contact. If you like, you may send us an email to qm@hosteurope.de to tell us a bit more detailed about your recent experiences with Host Europe. We'll try to find a suiting solution for both parties.
Best Regards,
Your Host Europe team
Complex setup, reliable service, cold and bureaucratic customer service
While the service was always reliable for me, dealing with the administration interface and their customer support was always a pain. They split your contract into subcontracts and if you don't know about that and forget you have to cancel them separately they will make you pay for a service that you didn't/couldn't use. Their support is responsive, but the opposite of what you'd call "friendly and understanding"—I know of no US-based company that would call a refund on a service that wasn't used and wasn't cancelled purely because of their intransparent contract structure unreasonable.
All in all I'm happy to have moved to actually "professional" hosting now (AWS) and I'm saving about 30$ a year as well—there's simply no good reason for me to choose them.
31 December 2015
Unprompted review
Reply from Host Europe GmbH
Dear Mr. Schubert,
thank you very much for your honest feedback! We'll do our best to improve our service, therefore it's more than important for us, to take our learnings from the customer's voice. We're sad to hear of losing you. But we really appreciate to having got your feedback, before we're going separate ways. We wish all the best for you and your projects.
Sincerely yours,
Host Europe Team
DO NOT TRUST THIS COMPANY
PRESS NUMBER 2 FOR ENGLISH, THEN "DAS IST GUT YAR", GIVE ME 3 APPLES AND 2 BANNERS IN GERMAN!!!!!!, A COMPLETE JOKE!
NO HELP WHATSOEVER FROM THIS COMPANY FROM MULTIPLE ISSUES. OUR WHOLE EXPERIENCE ON OUR DEDICATED SERVER HAS BEEN A COMPLETE JOKE, NO ENGLISH CONTROL PANEL, TELEPHONE SYSTEM DOES NOT GIVE ENGLISH SUPPORT. THEY JUST DENY ANYTHING IS WRONG, OUR LAST CALL WAS CUT OFF BY RUDE SUPPORT GUY!!!!
6 November 2015
Unprompted review
Reply from Host Europe GmbH
Hello Mr. Blanche,
thank you for your review. We truly apologize the fact, that you encountered any confusion with our hotline. First of all, we checked our ACD setup and can confirm that everything works as fine as it should. If you prefer an English menu, you just choose this language selection and every following step is answered in English.
You are right, there's no English version of the control panel. We're currently working on this task.
We investigated your request in depth and can't find any hint, that a member of our customer service team treated you wrong regarding a bad attitude, misleading information or providing you with not helpful answers. But instead, unfortunately some of the backend settings seem to have been set wrong, we assume by accident. As we had no access to your systems until a certain point, we weren't able to help out with our experience and professional background, of course. But after all, we provided you with some helpful suggestions regarding the webhosting settings. And it looks as if everything was working fine now. Can you confirm that your website is online, meanwhile?
We truly wish you all the best for your project.
Sincerely yours,
Host Europe Team
English admin-website unusable (not properly translated)
We ordered a "managed server" via their English website and they also offer English support. However when it comes to the admin-website which is the interface to actually work with the server - this website is only party translated. The rest is still in German which makes it unusable at these parts.
So, they offer this English version to their customers with is only half-done. We contacted the support about this and got the reply they won't change it.
17 February 2015
Unprompted review
Very good server hosting
I am using Host Europe for websites on "my own" virtual hosts. I have never had any problems with them. fast suport and good value for the money.
25 January 2015
Unprompted review
Scammers!
They will scam you and there's nothing you can do about it. Don't give out your credit card information to these people.
28 August 2014
Unprompted review
The worst customer support I've seen in my life.
Not only did they make me pay several months of VPS usage even though I wanted to use it for one month, their customer support is just unrealistically bad. I would not recommend buying anything from this site.
28 August 2014
Unprompted review
Very good Hosting Provider
I like this Provider. Good prices, best support. But I need English language on Control panel, an I found only German.
27 July 2013
Unprompted review
Good hosting from price, technical quality and support point of view!
I was choosing between three hosters and have no regrets that selected Hosteurope.
31 January 2013
Unprompted review
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