DomainFactory Reviews 5,658

The worst! I have tried to point my domain to a newly developed website. After three phone calls, 4 email service tickets, I am no where!! no returned phone calls or replies to service tickets.

We have been working with domainfactory as an agency for over 20 years, and what has happened since the GoDaddy acquisition is nothing short of a disaster. The service used to be reliable, competent, and agency-friendly, but today everything feels disconnected from professional needs. The most serious issue is the introduction of paid mailboxes. For a school with around 100 mailboxes, the monthly costs increase from €10 to €110. After two decades as an agency client, this is where it ends.

I had already moved my Mailbox to another provider, but the web hosting was actually okay (static websites don't require much), but there are definitely better and cheaper providers if you don't need email hosting, so I decided to cancel my subscription. The cancellation process was a nightmare.

State of tech Infrastruktur und Services gepaart mit perfektem Kundenservice.

Domainfactory forced a server change on my account and with this they broke a lot of things:

They broke 2 of my websites and the MX record for one domain.

But the core problem is that they don't care at all. The hotline is crazy incompetent. The person I spoke to did not even intellectually understand what the issue was.

My service tickets have been ignored for over a week, nobody is replying or caring.

I have been a customer for over 20 years and in the beginning the company was rock solid. I really don't know what happened here but it's really bad.

Customer of over 10 years here. Domainfactory used to be good but is trash now. Instead of sticking with what works they keep switching around their software stack, completely breaking customer setups in the process. This summer they shut down their own imap/pop3/smtp email system, moving everything to a disgustingly bad Office 365 alternative, leaving our rather elaborate email setup in a completely broken state. I used to have a catchall email for my domain - having that is also is no longer possible it seems. I wrote them a ticket about this on august 5 to which they simply didn't answer for over 2 months now.

[Update:] Based on the official response of this review I have re-contacted Domainfactory, and after 1 response and leaving my main concern unanswered they closed the ticket because, and I quote, "they have too many tickets" 🤦‍♂️

I've been a customer of DomainFactory (and previously of domain*go before it was absorbed into DomainFactory), but the changes over the past year(s) have led me to cancel all my contracts with them. My reasons are:
- I've experienced multiple email service outages this year, each of which DomainFactory acknowledged as their fault, yet none appeared on their official status page. That is a massive breach of trust. I could live with occasional outages, but a provider that is not transparent about technical issues undermines confidence. DomainFactory has had a similar scandal before, which shows they've learned nothing.
- DomainFactory has stopped supporting simple IMAP/POP3/SMTP accounts. Instead, they are forcing customers into Microsoft-hosted Exchange accounts, each incurring additional fees. The communication around this change was poor, and I find the decision disappointing—especially given Europe's stated goal of greater digital sovereignty.
- My experience with the support team has been abysmal, at times bordering on gaslighting.

after 1 month of talking to several people at their hotline and what felt like a million tickets written, finally Denis Rahmani fixed all my issues!
thank you Mr Rahmani!!!

I've been a happy customer for almost 2 decades.
Not any longer.
The last few days they migrated their systems to a Microsoft based platform (no option to bail out). I lost all my aliases, and e-mails didn't reach the new accounts any longer even though I followed all their instructions.
Now they also migrate to a new platform. This time with an option: you can object, in which case your account will be disabled soon in the future.
And basically you get a lot less for a higher price.
I strongly object to this kind of 'customer-orientation'. I moved all my e-mail accounts to another provider and cancelled everything from DF.
It's a 'NO' from me

I have been a customer for about 20 years. In the last few years the support got worse and worse. Now they migrated everything and you need to pay extra for email and even SSL.

On the Homepage its stated that SSL is included but when you try to apply it, you have to pay. Customer support just closes my tickets when i ask them about this issue

I received excellent support from Eris at Domainfactory when I needed guidance with the migration of the email function. Most friendly and helpful+

The help desk was very helpful! Florent The gentleman was very helpful and had lots of humour :)

Thank you for your friendly help, Aulona. It was easy to follow your instructions. Perfect result.

Mr. Bajram was very helpfull to reach my goal.

This young lady, Borbardhe, was mazing-- just amazing: patient, bright and knowledgeable. It is an excellent addition to your team and you may want to help her climb up the ladder.
Dr. Naskaris, George

Quick, uncomplicated, competent, and very friendly. Helped solving the problem in a way I wish all customer supports would work like by Envir Yilmaz. Thank you.

Mirzana - super support

Terrible support and surprising price increases. Stay away from DomainFactory – there are enough better alternatives that take their customers seriously.