Horizn Studios Reviews 

My order was placed since 19/11 but still no shipping status update. After submitting the enquiry form , I received the reply within 24h. And am informed my order has been shipped. I’m happy with the customer service.

I have just purchased another fab piece of Horizn luggage, my third one from Horizn in fact over the years, and again am absolutely thrilled with the case 😁. My family have also acquired their cases on my recommendation and we all cannot rate the brand highly enough on design, style & quality. My son travels long haul regularly with an M5 Pro & H7 and is super impressed by both cases’ performance.

I would like to add that their customer service is also impeccable, as the team go the extra mile to answer any queries and do their utmost to ensure full customer satisfaction. It is also amazing how quickly UPS can achieve a secure UK delivery – unlike other particular UK courier services …!

So a massive THANK YOU to Sasha & all the team at Horizn for your awesome cases, the excellent communication and level of customer care, hugely indebted! 🙏

Very nice support from the team. Answers come in a reasonable delay (max. 48 hours) and always with the proper words.
Many thanks!

I bought a carry-on less than a year ago, and the main zipper broke during a trip, causing major inconvenience and forcing me to buy a new suitcase on the spot. When I contacted customer service, I was told the warranty doesn’t cover this issue—something I find completely unreasonable. A warranty that doesn’t protect against a broken zipper within a year is essentially meaningless.

I’ve been traveling with my Horizn Studios suitcase since my wife gave it to me in 2018, and it’s been the most reliable companion on every trip. After the telescopic handle finally gave out this year, I thought my favorite suitcase was doomed. One email later, Anne’s team not only shipped a replacement handle free of charge under warranty, but also sent clear instructions so I could fit it myself in minutes. No receipts haggled, no shipping fees, no hassle—just fast, friendly, zero-cost support for a six-year-old product. The case still looks and performs like new, and now it’s ready for the next hundred thousand miles. Outstanding product, even better customer care.

Excellent products and after sales. Makes travel easy and stylish.

Loved the cabin pro - purchased 2 of em as one of the earlier clients.

One of the suitcases telescopen handle broke after a few years and the polycarbonate shows cracks all around.

Customer service refuses to fix this and claims “handling at airports” caused this. Im calling out not to trust their Quality guarantees.

Quality not up to par and customer service is crap. Suitcases should not go defect after such a little flying.

For starters, I love how they have Re-series, recycled luggages that work perfectly fine, are more sustainable and affordable. Not only that, but their lifetime warranty is true - my handle has recently gotten stuck, and I couldn't use my luggage anymore.

I emailed the support team, they immediately gave me two options: pick up my bag to fix and ship it back to me, or they could send me the handle so I could fix it myself. They attached a PDF explaining the steps (super simple) and this was the option I chose.

About their support:
- They reply fast and actionable, always helpful. Never those random emails that go nowhere and just bother you filling out useless paperwork to discourage you to proceed. These are actually sweet people wanting to help!
- They shipped the parts super fast, with all international paperwork.
- They attached the instructions BEFORE I decided if I wanted to fix it myself. This is a great touch so I didnt feel scared that this would be very complex and no doable at home.

Got the handle, followed the instructions, worked perfectly! Now I can take it again with me.

I recommend Horizn Studios, it's not the cheapest bag (if you travel more than 2x a year, you actually dont want a cheap bag because it will break on you 100% guarantee) but I find it a good price for the quality, the fact they last for a long long time, as well as the service they provide.

Have bought many suitcases over the year, and really like the quality and look. One of my older suitcases got the wheel pulled off at airport handling and I asked customer service if they could help. Without issues they send me new ones and also included a new tsa lock that broke over time.

Bought myself a backpack a year ago, which has physically deteriorated somewhat. I sent some pics to horizn, and they responded quickly, were friendly and helpful, and sent out a replacement under warranty. I should add that I bought 2 suitcases from them several years ago that are still going strong after many long haul journeys.

Promising long or lifetime warranty and not giving it when needed. ever will buy Horizon again. Bad quality!

I have ordered two different products in the past. I experienced an issue with the battery of my luggage a few weeks ago. Anne from the customer service has been very responsive and a new battery was shipped for free to my home address. I am very satisfied with the customer service as well as with the qualify of the products (I am using my backpack since 3 years now and it is still in an incredible shape).

Amazing client service! Always instant replies & feedback & hands on solutions and service

I have to say that I am really amazed by the luggage (H5). I do travel a lot for work with ~50 flights per year + train journeys as well as enjoy traveling in my leisure time to places such as India. Even after 6 years of using the H5, it still works perfectly. Especially the wheels perfectly handled all the dust and impact with no problem. The only thing that broke was the telescoping handle, but the customer support sent me a replacement for free within a week.

I’ve been using my Horizn suitcase for almost 10 years, and it has been absolutely flawless all this time. It’s been with me through countless trips and still looks and performs great. Recently, I noticed an issue with the telescopic handle that wasn't sliding properly anymore — after nearly a decade of use, I honestly can’t complain!

What really impressed me, though, was the incredible customer service. I reached out to Horizn and Anne from their team was simply amazing. She immediately arranged a free replacement, including shipping costs, without any hassle at all. It’s rare these days to find a brand that truly stands behind its products the way Horizn does.

If I could give 10 stars, I absolutely would. Between the quality of their luggage and the world-class support, I can confidently say there will never be another suitcase brand for me. Horizn has a lifelong customer right here!

I've made my first purchase 7 years ago, but on a few occasions my purchase broke down. The vet quick and helpful customer service always provided a quick and satisfying solution to the problem (repair or replace). I can only recommend buying luggage from Horizn.

I can't give 5 stars, because the shipping was very frustrating. I totally understand how this falls on UPS, but Horizn also needs to see whether they are a reliable enough courier. Customer service however handled the situation very well - shoutout to Anne, thank you!

The backpack looks great after a few weeks of use, I hope it will also turn out to be durable. Very good build, good design ideas, goodlooking material.

The customer service is amazing - I have 3 suitcases from Horizn and despite not having all papers, I managed to get support for some broken parts simply based on a sticker onthe inside of my suitcase. Store personal is also always super helpful and I’m just really at ease with knowing the lifelong warranty means I can have a reliable suitcase for my travels. Quality is also amazing. I had some issues here and there but have always managed to get a repair or replacement and I am travelling for business weekly, using my M5 and one if the bigger suitcases for years.

I recently contacted Horizn Studios about a damaged part on my luggage, and I was absolutely blown away by the quality of their customer service.

Within hours, they had responded and arranged to send a replacement part, completely free of charge and with no questions asked. When the original part turned out to be out of stock, they were proactive, transparently explaining the situation and immediately shipping a replacement in a different colour.

It’s rare to find a company that stands behind its products so strongly and makes the customer experience so seamless and positive. A special thank you to Susan and Anne for their amazing support. Highly recommended!

I was very satisfied with the services of Horizon Studios. Everything went smoothly and professionally from start to finish. I really appreciate their helpful approach and the high quality of the final work. Communication was always clear and prompt, which gave me confidence that I was in good hands. I would definitely recommend Horizon Studios to anyone looking for reliability and quality in one place.