HONEYZ.COM Reviews 

Terrible customer service
I had an item that was faulty. Pattern all ran in wash. Followed instructions. Was told no to refund etc due to no one else complaining

I sent back an item of clothing due to sizing being off, and was told they couldn’t exchange as there were 2 tiny marks of one of the items. I tried the items on and immediately put them back in the original packaging so I don’t know how this could have happened. They have refused to exchange the items and have sent me another invoice to have them returned to me although I paid £6 to send them back to them. It’s taken them 3 weeks to get back to me despite numerous messages that were ignored. It’s a pity as I have purchased a few items from them which were good. However their returns policy is disappointing. I’m now £56 out of pocket. Very poor customer service and after care experience. Consumers, please read their terms and conditions before purchasing. They also delete any negative comments on instagram.

My experience with you are great

You might read this too late.. just like I did 🙂
My experience was so upsetting and I am a new customer. I promise you I will not buy another thing. They have no answerable phone and only communicate via what’s app. I bought and XL due to the large bit fitting. I kid you not - I could not get the thing past my neck. It was a white dress at £55 and I am a size 12 top small top half. It’s redundant and their exchange/tefund policy is caput . It’s one of those one where they value that one hit customer and their will always be a new 🤡. Avoid

Quality is definitely up there but the sizing is ridiculously off, cannot rely on the size guide either. I have ordered jumpsuits, leggings and bodysuits in different colours and have ended up having to order a different size for each colour because the sizing is so inconsistent. Returns policy is not particularly customer friendly which doesn’t make it easier.

I did not receive my item on time and I sent a lot of emails about my items to the customer service, but there is no answer. It was not good experience.

The returns process and policy is not easy
Slow replies and am still currently waiting on a response for refund . Whatsap messages are not being replied to

ORDERED A SKIRT WAS SENT OUT LEGGINGS, CONTACTED THEM TO BE TOLD MY SKIRT WOULD BE SENT OUT THAT DAY, WEEK LATER STILL NO SKIRT HAD TO CONTACT THEM TO BE TOLD THEY WILL LOOK INTO IT. 2 DAYS LATER HAD NO RESPONSE SO HAD TO CONTACT THEM AGAIN, WAS TOLD THE WAREHOUSE WASNT REPLYING SO ISSUED A REFUND. THE DAY AFTER I PUT A COMPLAINT IT WAS TOLD ITS NOW OUT OF STOCK. THROUGHOUT THE WHOLE PROCESS AN APOLOGY WASNT GIVEN, NO FOLLOW UP TO MAKE SURE I HAD RECIEVED THE ITEM. JUST REAL BAD CUSTOMER SERVICE AND PROCESS WILL NOT BE ORDDERING AGAIN. WHAT A MASSIVE DISAPOINTMENT.

Don’t expect a refund! I purchased a number of items on Black Friday, one set being too small as it appears their sizing isn’t true to size. You have to whattsapp them for an address to return items to and they will advise if you can. In my case I’m being told I can only have a credit not or exchange. I will never order from them again. Worst online store I have dealt with

Clothes were awful!!! Skirts were like tubes that you couldn’t even walk in. Top with the skirt would only cover a child!!!

Unable to return as bought in the sale.
Don’t think anyone would take the items even if I was giving them away free!!
Will never shop there again!!!

Absolutely terrible customer service.. they take ages to respond to messages in relation to get a refund.. don’t waste your time or money it’s honestly not worth it

I have no idea when my things are being delivered and no email to tell me

Delivered in great time
Quality material
Great fit

Unreal. The material is to die for. Every item I bought was a dream. Can’t wait to order more 💘

100000/10!! Never come across a material so flattering and SNATCHED! This is the most complimenting dress i’ve ever purchased and will be back to purchase more.

Amazing quality and the designs are always made to fit incredible. Been a Honeyz Girl since 2019 I love Honeyz ❤️

Disgusting customer service
Dress had been worn and was undersized.
I wear a 10 and the dress I received was a 10-12 but would’ve just fitted a size 6 was also clearly worn before with marks and ripples on it.
I waited over 7 weeks for a refund.
Was told it would take 14 days
Refund was short by £20
I spent £18 to return the dress too. I was told they short changed me for a restocking fee.
Just scummy people desperate to make money

Ordered over £200 of clothes (only 3 dresses), returned within time frame using the address provided. Paid for tracked and signed delivery. It was received in 2 days 22nd November however they are telling me they don’t have the parcel and don’t know who signed for it. Worst experience ever! Just based on the return process. I would stay away from this company. I did everything asked and I’m still left with a loss of over £230 just before Xmas.

Update: I used Royal Mail and the parcel has been signed for. I used the address given to me. Maybe visit the other units and find out who signed for it. I have my receipt with the correct address on, this is not fault of my own. Worst decision ever order from this site. STAY AWAY!

You can’t even return back their items after 7 days and get your money back.
Instead they say you can only receive a exchange voucher. I have returned my item a month ago, yet i still haven’t heard from them in regards to my exchange voucher. They’re emails are no longer monitored so you can only reply to them through WhatsApp which is just so unprofessional as a business in itself. They still have not contacted me back through WhatsApp. I will NEVER purchase an item through them again. Save your money and don’t ever bother buying anything from them, they are useless and a waste of a company.