Kimai Reviews 87

I am in love with the Unity necklace. Kimai jewelry never disappoints. This is my fifth purchase from them and absolutely love it. I requested for a fast tracked shipment and they delivered.

Incredible company and diamonds !

I sent my necklace back to Kimai for a repair and modification. The service was first class. The Kimai team were responsive, efficient and very friendly. Luna was amazing, and everything was done swiftly and successfully. Thanks to the team in Antwerp for their outstanding service.

Waited too long (over a month) for the bracelet to arrive.

Okay so let me just say that as a woman who always sticks to good old fashioned diamonds, I wasn't sure a lab grown diamond would look or feel quite the same to me, I was worried when ordering a special made engagement ring because you can only get an idea of what its gonna look like, it came out AMAZING!! If you have any hesitations about buying from this company, put them to rest, the quality and craftsmanship put into their jewelry is first class all the way. Id also like to compliment the customer care and assistance along the way. They are with you through the entire process if you need them. I would give them more than 5 stars if could. Stunning amazing and beautiful is all I have to say!

When placing my order Kimai confirmed delivery in time for Christmas. Despite several conversations with Sidney and her staff and their assurances delivery would be achieved it was not.
They had my money what did they care!
Ross

I wanted to make some alterations to my item and customise it and the customer service team were super helpful and made the whole process so easy. Beautiful jewellery and so happy with my purchase!

Beautiful earrings, (double chain drop as well as the silo hoop)

Kimai offers gorgeous fine jewelry that I feel good wearing. Their pieces are unique, high-quality, and ethically made. Shopping was easy, and the customer service was fantastic. I’ll definitely be returning for more!

I absolutely love my new ring from Kimai! The lab-grown diamond is brilliant, and knowing it’s crafted from 18k recycled gold makes it even more special. The design is elegant and timeless. Highly recommend!

Prompt customer service was phenomenal and gave such a personal touch. We appreciated it so much.

I purchased a lab-grown diamond ring from Kimai, and it’s absolutely gorgeous! The quality and craftsmanship are exceptional, and I love that it’s sustainable.

Beautifully made jewellery. Totally unique in style. Simple but classy.

Kimai offers beautiful, timeless pieces. Their 18k recycled gold jewelry feels luxurious, and the customer service made the buying experience seamless and enjoyable.

Amazing customer service the ring was absolutely superb and it made my wife’s 30th birthday

Ugne in the London store was super helpful when initially choosing an engagement ring. This kindness and helpfulness extended into post proposal ring resizing and early wedding band discussions. Couldn't recommend more!

The customer service team (both online and in the London shop) were very helpful to me in choosing the right dates for delivery. The item I bought (ivy necklace) is lovely and made a wonderful gift. The only slight issue I had - the website doesn’t enable you to choose things like day of delivery, but the returns cut off date is ‘within two weeks of taking delivery’. This made it a little stressful when trying to order a surprise present for a birthday, because you couldn’t buy too early lest you lose the ability to return, but equally you then ran the risk of ordering too late and not having the item. This then required various emails exchanged with the (lovely) customer service team who ensured things were well sorted, but it delayed me buying the item and did cause a little stress

Amazing customer service! I ordered a diamond bracelet last minute and realized the delivery date was too late. I contacted Kimai, and they immediately helped expedite shipping—getting it out the same day. The bracelet is beautiful, and their responsiveness made all the difference.

Great service as usual and the ring came out exactly as we imagined it.

Great service!