The product was never delivered, the price fully charged, the support team didn't respond to my complains, any attempt to heal a refund was ignored. Basically is a scam! Beware!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So far so good. Honeylovedoll's customer support is exceptional. They have been very responsive to every question by email and online chat and make you feel at ease with your purchase while it is bein... See more
Company replied
Amazing customer service. Very patient with m, amazing customizatio, even gave me some bonus items as a gift. I will now be a loyal customer and will always go to them when picking out a afffordable h... See more
Awful company. Sent me a WM doll with torn skin, broken hip, and all holes melted shut from laying in factory too long (their words). Sent videos on how to repair myself. Refuses to replace until fi... See more
Company replied
Company details
Written by the company
We are a professional supplier of sex dolls, proudly partnering with top global brands such as Irontech, WM, Fanreal, Starpery, and more as an authorized distributor. Our mission is to make sexual fantasies accessible for everyone—by offering high-quality, customizable dolls at affordable prices, in the way you desire. All of our dolls are 100% authentic and can be verified for originality. Feel free to contact us anytime to discuss your ideal dream companion—we’re here to help bring your fantasy to life.
Contact info
284 Qingtan Road, Baxiang, Yuen Long, Yuen Long District, Hong Kong, 000000, Yuen Long District, Hong Kong
- +1 2134568466
- support@honeylovedoll.com
- honeylovedoll.com
3.5
Average
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with their service
I am very happy with their service! Trustworthy, professional, reliable, and fast service are some of their characteristics.
20 June 2024
Update: few things are now clear, but ....
No instructions and doll does absolutely nothing at all. No auto anything. Have various parts that seem to do nothing and with no details on how to use them. They are useless as with the doll. No sound which was a paid extra feature. Contacted Honeylovedoll and they sent useless videos that don't even match the doll that was purchased. Doll model is Orange In. and was not cheap. Update: Was sent videos regarding heating, suction and voice. However nothing on the BJ feature ... still zero movement from doll.
15 April 2024
Unprompted review
Reply from Honeylovedoll
Hello, we apologize for the inconvenience caused to you. We've asked Orange In for an updated explanation. We sent some videos about the moaning function and the automatic vaginal clamping and sucking function. We have checked your order. Vaginal sucking and oral sucking function are sucking and spitting movements of the vagina and mouth, rather than swinging from side to side. What do you mean by exercise?
Likes to choose unusual and unexpected…
Likes to choose unusual and unexpected toys. The quality is very good. Shipping is fast. A great store for anyone looking to up their game.
12 January 2024
Reply from Honeylovedoll
Thank you very much for your trust and support
NEW UPDATE TO "DO NOT BUY" REVIEW
CURRENT UPDATE TO MY PREVIOUS REVIEW:
HLD CUSTOMER SERVICE HAS COMMUNICATED WITH ME ON THE BELOW REVIEW. THEY HAVE GRACIOUSLY OFFERED TO SEND ME ANOTHER MODEL WITH ALL OPTIONS I REQUESTED AT NO COST TO ME! THANK YOU HLD.
THE CUSTOMER SERVICE TEAM IS VERY GRACIOUS AND UNDERSTANDING.
I AM STILL AWAITING DELIVERY OF THIS MODEL AND ANOTHER MODEL I PURCHASED PREVIOUSLY AND HOPE ALL IS CORRECT AND AS ORDERED. SO I AM CHANGING MY REVIEW TO FOUR STARS FOR NOW.
DO NOT BUY!! THE MODEL YOU WILL RECEIVE WILL BE DIFFERENT THAN THE ONE YOU SEE ON THE HLD WEBSITE. YOU BUY A MODEL BASED ON WHAT YOU SEE, YOUR INTERESTED IN THAT LOOK. THEN WHEN IT ARRIVES, IT LOOKS DIFFERENT. THE FACE OR BREASTS OR OTHER BODILY FEATURES. LOOK AT THE REVIEWS ON THEIR WEBSITE, HOW MANY MODELS DID V**r BUY? RIDICULOUS. SEEMS THOSE REVIEWS ARE WRITTEN BY THE EMPLOYEES. WARNING, DO NOT BUY. YOU WILL LOSE ALL "INTEREST" IN HER WHEN IT ARRIVES
27 July 2023
Unprompted review
Reply from Honeylovedoll
Hello sir, all of our dolls are shipped 100% original. Can you tell me the order number? I can help you. If there are any issues with the product, we can resend or refund it. Thank you
Exceptional customer support!
So far so good. Honeylovedoll's customer support is exceptional. They have been very responsive to every question by email and online chat and make you feel at ease with your purchase while it is being customized. My purchase has not arrived yet, but will update once i get it and give an honest review. But so far based on their hospitality, I would buy from them again!
29 June 2023
Unprompted review
Reply from Honeylovedoll
Thank you. Customizing the product will take some time to complete the functional options. I believe your order is already in transit, and a good doll is worth waiting for. Looking forward to receiving her follow-up review!
Reply from Honeylovedoll
Hello Robert
Thank you for your review and have a nice day
So far so good
So far so good. Got my order in, time to see what happens. I’ll write on here when she arrives! Prices are great, you have decent options for under 1000
22 April 2023
Unprompted review
Reply from Honeylovedoll
Hello, welcome to comment. If you have any questions, please feel free to contact us at any time
Great customer service
I just want to get my first doll. Is pretty hard to decide which one would match me well. The customer service was so patient and took him around 30mins to solve my questions.
I wish I can get my Alberta sooner lol.
18 April 2023
Unprompted review
I just received my first doll
I just received my first doll, the Nita doll, I am honestly in shock, because this was better then I expected, life like, perfect packaging, She is exactly what I was shown on the Honeylovedoll page. Very easy to handle, Customer support was amazing as they guided me through many questions before I made the purchase, even gave me suggestions based on my likes and dislikes. I will definitely buy from them again, I am writing this review because I got much more then I expected.
15 April 2023
Unprompted review
Reply from Honeylovedoll
Hello,
Thank you very much for your support and recognition. We welcome you to visit our website and products again. Wishing you a happy life
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.