Chat agents Sabrina and Khris were both very helpful. To ensure that I purchase the right bra item, Sabrina helped finding the blog article to help me determine the bra choice. Khris helped confirm... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This bra actually does support full mature breasts. It has good underarm coverage and it gives me a smooth back. What is best, it doesn’t cut under my breasts like some wireless bras that feel more... See more
Company replied
The order process is fairly simple. This particular order was for my mom. I am hoping she will be satisfied. I have previously order several items myself. Sizing seems off to regular store sizing thou... See more
Company replied
I loved the detailed photos and video descriptions for each style and have chosen two different styles to try based on that fantastic information. All the up selling of "other products" after I placed... See more
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Company details
Written by the company
We're Honeylove. We make shapewear, intimates, and everyday garments that are as comfortable as they are flattering. With every new product that we develop, our goal is the same - to make you feel like the world is yours for the taking.
Contact info
360 East 2nd St. 8th Floor, 90012, Los Angeles, United States
- +1 (855) 740-8229
- support@honeylove.com
- honeylove.com
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Honeylove
Hi Renee,
Thank you for your kind words! We're so happy to hear that you find your bras very comfortable and love the way they fit. Your feedback means so much to us, and we truly appreciate your support. We hope you continue enjoying your Honeylove bras! 💙🍯
Site is very easy to manoeuvre
Site is very easy to manoeuvre. No issues ordering
9 July 2026
Unprompted review
Reply from Honeylove
Hi Lynn,
Thank you for your wonderful review! We're so glad to hear you found our website easy to navigate and that your ordering experience was smooth and hassle-free. We appreciate your support and hope you love your Honeylove purchase! 💙
Reply from Honeylove
Hi Heleen, thank you so much for your kind feedback! We’re thrilled to hear you’re happy with both our service and the quality of our products.
If you ever need anything, please don’t hesitate to reach out to us directly—we’re always happy to help. 💙
I ordered my first bra from Honeylove
I ordered my first bra from Honeylove. I was looking at the order confirmation, and realized it listed the wrong color. I immediately used their chat service on their website, and we got it taken care of immediately! It was easy. The experience left me feeling very positive. Good customer service is hard to come by. I appreciate that about Honeylove.
9 July 2026
Unprompted review
Reply from Honeylove
Hi ToniP., thank you so much for sharing your wonderful experience with us!
I’m so happy to hear that our team was able to help you get your order color corrected so quickly, and I truly appreciate you giving us the chance to make it right. If there’s anything else I can help you with, just reach out! 💙
My first purchased at Honeylove was a…
My first purchased at Honeylove was a little disappointing. I applied for a code for a first time purchase discount and never received it nor could I try to reapply for a discount code and ended up full price on my first two bras.
9 July 2026
Unprompted review
Reply from Honeylove
Thank you for sharing your experience and bringing this to my attention, Diane!
I’m sorry to hear that you missed out on your first-time purchase discount, but I’m more than happy to help make this right. Please do not hesitate to reach out to our team so we can sort this for you. We look forward to hearing more from you soon!💙
Customer support and return policy
I had a very frustrating experience with customer support. As with many brands, it starts with AI. Their Cloud bra has a coupling on the bra strap that is very confusing to detach. When I asked AI it said it’s a breeze! It’s not a breeze and I looked all over for a video. There were no videos on their website. AI did not offer me a way to talk to a live agent, but I finally asked for one and was connected to the live agent. They also could not describe effectively how to decouple this strap. Finally, another agent had made a personal video showing how to do it and it was emailed to me. If another agent had to make a personal video, I’m not the only one who couldn’t figure it out. You would think they would have this on their website or that AI could supply it. It took me 30 minutes to get the support I needed. Secondly, the 30 day return policy is only if you don’t wear it and all the tags are on, so if you buy a bra wear at one time and unhappy with it, it’s yours forever. The 30 days is literally you have that much time to get around to taking it back. I think that’s a pretty weak return policy.
9 July 2026
Unprompted review
Reply from Honeylove
Hi Kim, thank you so much for reaching out and bringing this to my attention!
I’m truly sorry to hear how frustrating the process was. You’re absolutely right that the strap coupling on the CloudEmbrace Bra can be tricky, and I understand how disappointing it must have felt to spend so much time trying to get clear guidance. I appreciate you pointing out that a video tutorial would have been helpful; your feedback highlights an important gap, and I’ll be sure to share this with our team so we can improve the resources available on our website.
I hear you loud and clear on the feedback about our return policy, and I’d like to share that we are happy to make one-time exceptions to our return policy if a garment didn't work out for you. We truly want you to feel confident and comfortable in your Honeylove pieces, so please know we are always here to help find a solution that works for you!
Please let me know if there’s anything else I can help you with!
I am very pleased with the support I…
I am very pleased with the support I received with HoneyLove. I received a duplicate order and they handled it efficiently. As soon as I dropped pkg at USPS, I received my refund. Plus, I love my bras!
1 July 2026
Unprompted review
Reply from Honeylove
Hi there, thank you so much for reaching out and sharing your kind feedback!
I am so glad to hear that our team was able to help you out, and I'm thrilled that you are loving your new bras! 💙 Please let me know if I can assist you with anything else, and I hope you’re having a great week!
Sizing issues
The AI text answer was superficial and did not address the specifics of my question. After asking to talk to a human customer service representative, I was able to get my question answered. Also the different sizing guide are different than what is printed on my bra. That creates unnecessary confusion.
8 July 2026
Unprompted review
Reply from Honeylove
Hi Es, thank you so much for reaching out and bringing this to my attention!
We're sorry to hear that you’ve had a frustrating experience with our sizing information, and we would love to help clear up any other confusion regarding the sizing on your bra. If there’s anything else we can help you with, just reach out! 💙
My wife is loving the bras
My wife is loving the bras. Says they are the most comfortable she has been able to find for a long time.
6 July 2026
Unprompted review
Reply from Honeylove
Hi Daniel,
Thank you so much for reaching out and sharing such lovely feedback! It makes our day to hear that your wife is finding our bras so comfortable. 💙
If there's anything else I can assist you with, just let me know!
Easy to purchase the specific product I want.
Easy to purchase, easy to see what products would work and are in stock. Website easy to navigate
8 July 2026
Unprompted review
Reply from Honeylove
Hi Fiona, thank you so much for reaching out and sharing your kind feedback!
We’re thrilled to hear that you found our website easy to navigate and had a great shopping experience. We truly appreciate your support and hope you’re having a wonderful week! 💙
Please don’t hesitate to reach out if you need further assistance.
I ordered a 90G Spanish size
I ordered a 90G Spanish size, which is 34F English size. This means I have a narrow back but large boobs. So I always by sized bras rather than ones that come in M, L etc. I noticed this had been converted to 2X on the order so was worried. This huge bra arrived, far too large around the band or indeed the cups. So only order this bra if you fit a standard size. It cost me 25 euros in postage to find this out.
Thank you for your reply and commiserations. It would be more useful if you state clearly on your website you are not offering sized bras. Rather than your current practice of changing it surreptiously.
1 July 2026
Unprompted review
Reply from Honeylove
Thank you for your honest feedback, and we're truly sorry for the frustration this experience caused.
We appreciate your suggestion about making the sizing conversion much clearer on our website, and we'll be sure to share it with our team.
If you have any questions or need further assistance, please don't hesitate to reach out to us directly with your order details—we're always happy to help. 💙
I love these bras!
I love these bras!! I have bought other famous retailers wireless bras but they never offer the same support as these ones do. And they are so so comfy. Worth the money. Didn’t have my size in the colours I wanted, fig and blue, so signed up to the alerts and hopefully they will be restocked soon.
9 July 2026
Reply from Honeylove
Hi Sarah, thank you so much for reaching out and sharing your lovely feedback with us!
I’m thrilled to hear you’re enjoying your new bras, and I appreciate you signing up for our restock alerts to get notified as soon as your preferred colors become available 💙 Our team is always restocking, so definitely stay tuned for those updates!
In the meantime, let me know if there’s anything more I can do for you.
Too many extraneous offers at the end …
Absolutely hate all the offers at the end for other companies. So long and distracting that I missed confirming my order at the end. Your follow on text indicated that they didn't want me to miss out on my new customer offer so I went back to resubmit my order. Didn't get the % off as promised. Hope your product is worth it.
8 July 2026
Unprompted review
Reply from Honeylove
Hi Jennifer, thank you so much for reaching out and bringing this to my attention!
I’m genuinely sorry to hear that the checkout experience caused you to miss your new customer discount. We’d love to help get that squared away for you, please reach out to our team and we'll be here to make this right.
We look forward to hearing more from you soon!
The Honeylove bra is a must have!
The Honeylove bra is an absolutely beautiful fit! The bra is exceptionally designed for comfort and support. This is the best bra I ever had. I hope it will hold up well when washed.
2 July 2026
Reply from Honeylove
Hi Susan, thank you so much for reaching out and sharing your lovely feedback with us!
I’m so happy to hear you’re enjoying the comfort and support of your new bra. To keep it in great shape, we recommend hand washing and air drying, though you can also use the complimentary washbag included with your order on a delicate cycle with cold water if you prefer! 💙
If there’s anything else I can help you with, just reach out!
Good Product, Poor Customer Experience
I genuinely like this company’s bras and have purchased them myself, but the overall customer experience and operational professionalism are deeply concerning. The business feels more like an informal, early‑stage startup than a well‑run, sustainable company, and I’m not confident they can succeed long‑term unless they overhaul their operations.
From a digital experience standpoint, their website and chat are poorly executed. The chat window drops over key product information such as color and size options, making it difficult to compare or select items. The size information on the site is also confusing: they use sister sizes, including non‑published ones, but those sizes do not appear online. If you need one of these non‑published sister sizes—even if that exact size was shipped to you previously—you cannot simply reorder it through the website. You have to already know that the sister size exists and then call their phone line to place an order, because there is no way to select it online.
My own purchase illustrates how broken their processes are. I was able to find a bra that fit, but the online return flow was dysfunctional and did not work as described. During one chat, a representative provided information that was objectively false; when I later spoke with a phone agent, she read the chat transcript and confirmed that the chat rep had misrepresented the situation. The phone rep then became flustered and offered a refund that was significantly higher than what was appropriate under the military discount. She was clearly trying to help, but I had to point out that her proposed refund was effectively over‑compensating and “cheating” the company. Even with that prompt, she struggled to determine the correct amount, which suggests both inadequate training and weak system support.
These issues are not limited to my experience. I have three friends who have also purchased bras from this company; two of the three encountered similar problems and had to go through exchanges. That pattern points to systemic issues, not rare one‑off mistakes.
What’s most puzzling is that user experience and basic transaction flows are both testable and fixable. With properly designed IT and billing systems, the purchase, discount, sizing, and any refund should be handled cleanly and accurately without requiring improvised fixes from confused staff or phone‑only workarounds. The fact that these problems persist, despite a strong core product, makes me question whether the company can avoid “crash and burn” scenarios without a significant, top‑to‑bottom operations and UX overhaul. As it stands today, the customer experience is so poor that it overshadows the quality of the bras themselves.
8 July 2026
Unprompted review
Reply from Honeylove
Hi Michelle, thank you for reaching out and bringing these serious concerns to our attention.
I’m truly sorry to hear that your experience with our website, return process, and support team was so frustrating, as we aim to make every interaction seamless and reliable. Your feedback regarding our sizing flows and operational transparency is incredibly valuable, and I’ve shared your comments directly with our leadership team to help us improve. 💙
I would love to help turn this around and ensure any lingering issues with your order or sizing are fully resolved. If there’s anything else we can help you with, just reach out to us directly!
Ordering is easy and the bras are so comfortable
Ordering is easy and the bras are amazingly comfortable. I just had a suitcase stolen that had 4 of my Honeylove bras in it, so am replacing them immediately.
8 July 2026
Reply from Honeylove
Hi Nancy,
Thank you so much for your kind review! We're happy to hear that you find our ordering process easy and that you love how comfortable your Honeylove bras are.
We're so sorry to hear about your stolen suitcase—that must have been incredibly frustrating. We truly appreciate you choosing Honeylove again to replace your bras, and we're grateful for your continued support. We hope your new order arrives soon and brings you the same comfort you've come to love! 💙
Had a hard time easily finding the…
Had a hard time easily finding the bundle of (3) undies that I wanted. The (5) pair bundle kept popping up, which was annoying.
2 March 2026
Reply from Honeylove
Hi there,
Thank you for your feedback! We're sorry to hear it was difficult to find the 3-pack bundle you were looking for and that the 5-pack kept appearing instead. We understand how frustrating that can be.
If you still need assistance with your order or have any trouble finding the bundle you'd like, please reach out to our Support team. We'd be happy to help you locate the correct product and answer any questions you may have.
We appreciate you sharing your experience, as feedback like yours helps us improve our website and shopping experience. 💙
Thrilled with purchase!
I recently purchased two bras as a first time customer and I am absolutely thrilled with them! They fit perfectly, are so comfortable and are a vast improvement from all previous bras I have worn. Their website and size charts are very helpful - and the online ordering process was seamless. The products arrived wonderfully packaged. Based on my initial experience, I highly recommend Honeylove products!
6 July 2026
Unprompted review
Reply from Honeylove
Hi Julie,
Thank you so much for your wonderful review! We're delighted to hear that your first Honeylove purchase exceeded your expectations. It's fantastic to know that your bras fit perfectly, feel so comfortable, and have been such an improvement over your previous ones.
We're also happy to hear that you found our website, size charts, and ordering process easy to use, and that your order arrived beautifully packaged. We truly appreciate your recommendation and are grateful you chose Honeylove. We hope you continue to love your new bras, and we look forward to serving you again in the future! 💙🍯
I liked the choices of color
I liked the choices of color, shapes, and sizes. It made the order easy.
8 July 2026
Unprompted review
Reply from Honeylove
Thank you so much for reaching out and sharing such kind feedback about your experience with us!
I’m so happy to hear that our selection made finding your perfect pieces easy, and I truly appreciate you giving us a try. 💙
Too confusing when putting items in the…
Too confusing when putting items in the cart. You say buy 2 items get a discount. But I put another item in the cart and no discount. So just figured your company is a scam for any discount. No discount appeared, even when I added another bra. Your site is a big disappointment.
8 July 2026
Unprompted review
Reply from Honeylove
Hi Lady, thank you so much for sharing your experience!
I’m genuinely sorry to hear that you’re having trouble with our BOGO offer. The 20% discount applies when you accept the offer through the pop-up that appears after adding your first item to the cart, I do apologize if you had some trouble with it.
If you need any help placing your order, please do not hesitate to reach out to our team so we assist you. We look forward to hearing more from you soon!💙
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