I wish I’d gotten the 15% off my first order but I didn’t see the email before ordering. Looking forward to seeing if this bra lives up to its advertising.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is 2nd time I've bought Honey Love Bras on line after buying one in a department store I am 83 years old and bought lots of Bras these are the most comfortable and best fitting I've ever had. The... See more
Company replied
This is my 6th order. I love Honeylove bras & shapers. The best support ever. I'd almost gave up. Then I read the advertisement about Honeylove. No looking back. The bra is like wearing nothing with m... See more
Company replied
Shopping on the site was an excellent experience. The layout is very clean and easy to navigate. I especially appreciated the digital fit quiz to help me pick my size—it took the guesswork out of the... See more
Company replied
Company details
Written by the company
We're Honeylove. We make shapewear, intimates, and everyday garments that are as comfortable as they are flattering. With every new product that we develop, our goal is the same - to make you feel like the world is yours for the taking.
Contact info
360 East 2nd St. 8th Floor, 90012, Los Angeles, United States
- +1 (855) 740-8229
- support@honeylove.com
- honeylove.com
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Deceived by return policy
You should have made it more explicit that this item could not be returned. I feel a bit deceived because all over your website it says free returns.
3 July 2026
Unprompted review
Reply from Honeylove
Hi Lorena,
Thank you for taking the time to share your feedback. We're very sorry to hear that our return policy left you feeling misled. We understand how frustrating that experience must have been, and we appreciate you bringing it to our attention.
We'd love the opportunity to review your order and see how we can help. Please reach out to our Customer Support team through the Contact Us page on our website, and we'll be happy to look into your specific situation and assist you further. 💙
I shop almost exclusively online for everything
I shop almost exclusively online for everything furniture, appliances, home decor, clothes and beauty products. Your website is not user friendly. I was unable to get the 15% discount to apply even though I received it via text and used the link. It kept indicating two products were ordered but I got only one. Order review was not easy. Product review was a little better than the checkout process. Product description was great. Hopefully I will love the bra. I am very loyal to specific brands that I like. Shipping and delivery speed is also important to me.
5 July 2026
Unprompted review
Reply from Honeylove
Hi there,
Thank you for sharing your experience with us. I’m glad you found the product descriptions helpful, though I’m sorry the discount and checkout process weren’t smooth. Your feedback about the site’s usability and order review is very valuable, and I’ll be sure to share it with our team.
If you’re still experiencing any issues with your order or discount, please let us know—we’d be happy to assist further and make sure everything is resolved.
I felt a bit duped
I felt a bit duped. I put in my email for the first purchase discount and then it asked for my phone number making it appear I needed to do both to get the discount. The texts would be too much. So I went ahead and bought the bra anyway, but then when I checked my email, it appears I could have gotten the discount,
5 July 2026
Unprompted review
Reply from Honeylove
Hi Tina, thank you so much for reaching out and bringing this to my attention! 💙
I’m genuinely sorry to hear that you missed out on your first-purchase discount. We would be more than happy to help you get that sorted out. Could you please reach out to our team with your order number so we can investigate this for you?
If there’s anything else I can help you with, just reach out!
I HATE Shop Pay in all ways
I HATE Shop Pay in all ways. Honelove's feedback loop forcing Shop Pay is frustrating. The bras themselves are amazing, but the company does not sell all versions at department stores, so I am forced to order direct. This means using the dreaded Shop Pay, and all its ludicrous delays. Every single time I've ordered and been forced to use Shop Pay, it's minimum of a week before anything is even shipped out. I really needed one more bra and was desperate, but no matter how much I love the product, I will never ever order from Honeylove directly again. Honeylove: PLEASE STOP USING SHOP PAY.
An easy way to solve this issue for what are otherwise, great products, is to use a different payment platform on the direct Honeylove website, or even better: Include more of a selection at the few dept. stores that carry Honelove, such as Nordstrom. Easy peasy!
3 July 2026
Unprompted review
Reply from Honeylove
Hi there, thank you so much for reaching out and sharing your honest feedback with us again!
I completely understand how important a smooth checkout and wider retail availability are for your experience, and I’m genuinely sorry for the frustration this has caused. I have shared your specific suggestions regarding our payment platforms and retail partnerships directly with our team, as we truly value your insight on how we can make our shopping process as great as our products.
Thank you for your continued understanding and support, and please let me know if I can assist you with anything else! 💙
Easy to navigate site
6 August 2025
Reply from Honeylove
Hi Richard,
Thank you so much for reaching out and sharing your kind feedback! It makes us so happy to hear that you found our site easy to navigate. 💙
We truly appreciate your support, and I hope you’re having a great week! If there’s anything else I can help you with, just reach out.
Best Bras ever!
After customer service reached out to me I had my misunderstandings cleared up. Bravo Customer Service with a live person! I love your bras…. They are all I wear ❤️
22 November 2025
Reply from Honeylove
Hi Robin, thank you so much for reaching out and updating your review! I am so happy to hear that your experience was resolved and that you’re loving your new bras. 💙
Please let me know if I can assist you with anything else, and I hope you’re having a great week!
Not at all pleased
Not at all pleased. I love your products but do not appreciate being coerced into ordering items I did not intend to order. There was no way on your website to access a "chat bubble" and when I tried to access your contact page I got no response. Now I have to wait for 5 to 7 days to get a refund that took me 10 or 15 minutes after ordering to cancel. Not happy!
5 July 2026
Reply from Honeylove
Hi Betty,
Thank you for sharing your experience with us—I’m truly sorry for the frustration you’ve encountered. We never want you to feel coerced into ordering items you didn’t intend, and I understand how disappointing it must be to face delays in canceling and refunding an order you tried to stop right away.
Refunds are initiated immediately on our end, but the posting of funds back to your account depends on your bank’s processing time. In many cases, this can be quicker than the standard 5–7 business days.
If you need further assistance, please don't hesitate to reach out to our team!
I’ve shopped Honeylove before
I’ve shopped Honeylove before. That’s all I wear now after breast cancer surgery. Great experience
5 July 2026
Reply from Honeylove
Hi Sara, thank you so much for sharing your experience with us!
It truly warms our hearts to hear that our garments have been a comfort to you, and we’re so glad to have you as a part of the Honeylove family. 💙
I hoped to order a bra in my size
I hoped to order a bra in my size - now wearing 40AA and 40A with band extender - and wanted to try a 42. That is not yet available, but I pre-ordered and was charged for a delivery perhaps in September! So I don't know if it will be a good fit, and don't know when it will be delivered, but I had to pay in advance. Now receiving constant emails to order 40B, when 40 band is too tight!! Soma measures me as 38B, but band is MUCH too tight and cups are too LARGE. So gambling $$$ on a future "trial" delivery.....therefore only 3 stars.
4 July 2026
Unprompted review
Reply from Honeylove
Hi Mom, thank you for reaching out for sharing your feedback!
I’m genuinely sorry to hear about your frustrating experience with our sizing and the uncertainty surrounding your pre-order. I'm very hopeful that once the pre-ordered garment arrives, it fits you perfectly! No worries, we are here anytime you need help about your order or if there’s anything else I can help you with, just reach out anytime!💙️
Unauthorized “protective” package fee sneakily put into the check out
Once I finished checking out, I noticed that I was charged $5.15 to “protect” my package! That is nonsense that a fee is automatically and not Obviously added when a customer checks out. That is deceptive & not appreciated
4 July 2026
Reply from Honeylove
Hi Pam, thank you so much for sharing your experience!
I’m genuinely sorry for the inconvenience caused by the unexpected fee on your order. We’d love to help make this right for you! Please do not hesitate to reach out to our team so we can sort this for you. We look forward to hearing more from you soon!💙
I was disappointed with my experience…
I was disappointed with my experience purchasing from Honeylove.
I bought a camisuit believing I was simply receiving a promotional discount. When I later tried to return the item because I no longer needed it, I discovered it had been classed as a "Final Sale" item and was therefore deemed non-returnable.
I do not recall seeing any clear indication before completing my purchase that the discount meant I was buying a Final Sale item with no return option. Had this been made obvious, I would have made a different decision.
If you're considering ordering from Honeylove, I would strongly recommend checking every part of the product page and checkout process to make absolutely sure your item isn't marked as Final Sale before you buy. If you're in the UK, it's also worth familiarising yourself with your consumer rights before placing an order.
I'm currently asking Honeylove to provide evidence that the Final Sale restriction was clearly disclosed before I completed my purchase. I hope they will review my case and resolve it fairly.
5 July 2026
Unprompted review
Reply from Honeylove
Hi Dawn, thank you so much for reaching out and bringing this to my attention!
I’m genuinely sorry to hear that your experience with our final sale policy was frustrating, as we always aim to make things clear and supportive for our customers. I would love to look into this for you and see how we can make an exception to get this resolved fairly!
Please do not hesitate to reach out to our team. We look forward to hearing more from you soon!💙
Easy process
My friend recently bought one of your bra's and was impressed so I went online to have a look. I was feeling reluctant to spend so much on a bra but the process was so simple, in no time I had a bra on it's way to me! Haha 😄
4 July 2026
Unprompted review
Reply from Honeylove
Hi there, thank you so much for sharing such kind feedback about your experience!
I’m thrilled to hear that you found our process simple and are excited about your new bra. Thank you for giving us a try, and please let me know if I can assist you with anything else! 💙
I found the AI assistant more helpful…
I found the AI assistant more helpful than the live agent. I had a horrible time trying to check out and wasn’t getting any help. It was saying my home address was invalid and that was not true and I wasn’t able to use my credit and the live agent via email was telling me I don’t even have an account which again was not true. I was so frustrated and asked if someone could call which never happened. I tried again tonight and miraculously was able to checkout but not with the help of any of your agents.
26 January 2026
Reply from Honeylove
Hi Kelley, thank you so much for reaching out, and I am genuinely sorry to hear that you had such a frustrating experience with our team.
I completely understand how important this is, and I’m glad you were finally able to check out. Should this happen again, please do not hesitate to reach out to our team via phone or chat so we can sort this for you right away. Please let me know if I can assist you with anything else. 💙
Easy enough
Ordering things was easy enough. A bit expensive. The discount helps.
4 July 2026
Unprompted review
Reply from Honeylove
Hi Jeanne, thank you so much for sharing your feedback!
I'm so glad to hear that you found the ordering process easy and that our discounts were helpful. We truly appreciate your feedback and hope you’re having a great week! 💙
I am a new customer and it was very…
I am a new customer and it was very easy to go through your website and find what I was looking for. Excited to see the new bras I ordered!!
4 July 2026
Unprompted review
Reply from Honeylove
Hi Tricia, thank you so much for reaching out!
We are so thrilled to hear that you had a great experience on our website, and we can’t wait for you to receive your new bras! 💙
Please let me know if I can assist you with anything else, and have a wonderful day!
I bought previously
I have purchased one and I like it Need another one in more nude color I like the fit and comfort of no underwire
4 July 2026
Unprompted review
Reply from Honeylove
Hi there,
Thank you so much for reaching out and sharing your positive experience with us! 💙
I'm thrilled to hear you're enjoying the comfort of our wireless bras and would love to help you find another one in a nude shade. We offer several options like our CrossOver, Silhouette, and SoftForm bras in beautiful nude-inspired tones like Sand.
Feel free to reach out to our support team if you need further assistance.
I am so disappointed in these bras
I am so disappointed in these bras. I ended up getting the cloud embrace and while it is pretty where the straps attached to the bra, constantly twist and cause a bunch of chafing right at your arm and the cups do not let your boobs look good. The only other wireless option has removable pads that are easy to punch up and very difficult to straighten out. I fully regret my purchase.
27 January 2026
Reply from Honeylove
Hi there, thank you so much for reaching out and I’m genuinely sorry to hear that your experience with our bras has been so disappointing!
We completely understand how frustrating it is to deal with strap chafing and difficult pads, and we would love to help you find a solution that works better for you. Kindly reach out to our team and we'll be here to help you further!
I only order the soft bra and something…
I only order the soft bra and something else was added that I didn't order.
4 July 2026
Unprompted review
Reply from Honeylove
Hi Nonna, thank you so much for reaching out and bringing this to my attention!
I’m sorry to hear that you received an extra item you didn't order. Could you please reach out to our team and provide your order number so we can take a closer look and help get this sorted for you? 💙
We look forward to your message!
Bad return/refund policy will give bad reviews on FB Instagram and TikTokSomeone get in touch with me via a phone call Joanne techiera 617.590.20420rder #7758692 ordered on 6.25.26 I believe
The shape wear I bought was not going to fit me. The material would have been too difficult for me to pull up. Never saw , before purchasing this item that I could not return it for a refund. This is unacceptable. I want to return this because I will never wear it. I need to talk to someone at Honeylove.
4 July 2026
Unprompted review
Reply from Honeylove
Hi Joanne,
Thank you so much for reaching out, and I am genuinely sorry to hear that your garment wasn't the right fit for you! I can see that we already made the adjustment and sent you the updated return link via email.
Feel free to reach out to our support team if you need further assistance.
Your website sent a discount codeto my…
Your website sent a discount codeto my phone. Your website said it was an invalid code. I had multiple codes sent to my phone and multiple attempt each code. None worked.
3 July 2026
Unprompted review
Reply from Honeylove
Hi Jim! I’m sorry you had trouble with the discount codes—that’s frustrating when multiple codes were sent but none worked at checkout. Please reach out to us directly with your order details so we can investigate the issue and make sure you receive the discount you were promised. 💙
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