Honeycomb Insurance Reviews 

167
•
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Spotty claims experience thus far. They hand off their adjusting to a third party that has crappy customer service. You're just a number in a bucket. Their 3rd party adjuster emailed me that the "repo... See more

Company replied

Rated 5 out of 5 stars

Rating platform is great! Issuance is also an easy process. Pricing and tailored coverages are spot on. The renewal process is a bit confusing as far as who gets what (agent & insured) re: policy &... See more

Company replied

Rated 5 out of 5 stars

Fantastic company. I've worked with many insurance carriers over the past 15 years and Honeycomb is one of the best partners we've had the pleasure of doing business with. The rating system is great... See more

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Rated 5 out of 5 stars

Most insurance agents push papers. Wendy? She took time to understand my needs deeply—one policy at a time. She didn’t just sell me insurance; she engineered my protection strategy. She listened, ed... See more

Company replied

Company details

  1. Insurance Company
  2. also in
  3. Landlord Insurance Company

About Honeycomb Insurance

Written by the company

Real Estate Insurance Reinvented

Honeycomb is reinventing real-estate insurance with state-of-the-art technology that eliminates the need for on-site physical inspections to assess risk, utilizing instead aerial photography, computer vision, artificial intelligence and machine learning.

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Why Honeycomb

  • Online Everything: Purchase, manage, and customize your policy online and in real time
  • Top-rated: Financial rating of “AM Best A-” excellent
  • Affordable: The right coverage for the right price - up to 40% saved compared to our competitors
  • Fast and easy: Answer a few questions about the property and get a quote in less than 5 minutes
  • Superior coverage: Tailored coverage to fit your needs as a property owner

Insurance Products

  • Condo Associations
  • Apartment Buildings
  • Single Family Rentals


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(167)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Customer Service!

Brian has provided me with the BEST customer service I've ever received at any company - insurance or any other business. I emailed him many times with questions, and each time his reply was informative, prompt and courteous. That made me feel valued.

My only request to Honeycomb: please increase your allocated capacity for properties located within 75204 zip code.

30 April 2023
Unprompted review
Honeycomb Insurance logo

Reply from Honeycomb Insurance

Hey Beverly, thanks so much for the kind review. We're sorry we couldn't provide you coverage at this time. Our capacity limit can change from time to time. Happy to be at your service any time you need.

Rated 5 out of 5 stars

They respond fast

They respond fast. process was simply.

19 April 2023
Unprompted review
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Reply from Honeycomb Insurance

Thanks for the feedback Jing. Welcome to Honeycomb!

Rated 5 out of 5 stars

Great service

Jorge was very responsive, the insurance was a reasonable price, and the self-inspection was easy to complete. Overall a great experience.

7 April 2023
Unprompted review
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Reply from Honeycomb Insurance

Thanks for the feedback Michael. I'm happy you like the product and service. Welcome to Honeycomb!

Rated 1 out of 5 stars

Be prepared to get what you pay for (or…

Be prepared to get what you pay for (or even less). Concept sounds great to give a low price for same coverage but Honeycomb Insurance doesn't follow through with the same service as traditional providers as I have found out personally.

26 April 2023
Unprompted review
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Reply from Honeycomb Insurance

Hi JK, thanks for the feedback. You're welcome to contact us through our email address info@honeycombinsurance.com or number 877-415-8901. We'll be happy to learn more about your experience and what went wrong.

Rated 5 out of 5 stars

Honeycomb is fast and efficient

Jorge was great and reviewed my old policy and performed a line to line compare to the new policy. We were able to get everything quickly completed in a tight time scrunch. Highly recommend since everything is so quick.

17 April 2023
Unprompted review
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Reply from Honeycomb Insurance

We appreciate the feedback Donald! Thanks for the kind words on Jorge and welcome to Honeycomb!

Rated 5 out of 5 stars

Great experience and service!

Honeycomb has been great to work with. Our HOA moved to honeycomb after spending years with another insurance company and paying far too much. They have been easy to work with to find the plan that fits our needs, quick to respond and overall friendly. Ask for Brian!

4 April 2023
Unprompted review
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Reply from Honeycomb Insurance

Thank you for the kind words Christine! I'm happy you had a pleasant experience with Brian and we were able to save on your HOA insurance. Welcome to Honeycomb!

Rated 1 out of 5 stars

I was never told that $100 was taken…

I was never told that $100 will be taken out after canceling my policy flat. The reason why I canceled before the policy started was because they expected me to take pictures of the property instead of providing an inspector to go out. My current carrier does that. This was disclosed after I paid in full. I have filed a complaint with the department of insurance to rectify this.

4 April 2023
Unprompted review
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Reply from Honeycomb Insurance

Thank you for taking the time to provide your feedback Cheryl. Sharing your experience with our product is important to us and helps us improve. Our self-inspection process offers a more efficient and cost-effective alternative to traditional physical inspections.
We’re sorry if this wasn’t clear in the process and we are taking steps to fix that.
As communicated to you by our customer service team, your $100 policy fee had been refunded. We apologize for any inconvenience you may have experienced and hope to gain you back as a customer in the future.

Rated 5 out of 5 stars

Brian provided stealer service

Brian has been great to work with throughout the process of getting a quote and patiently answering the many questions that I had. We had a situation where the underwriting department refused to offer us coverage based on the total valuation of the property and Brian worked with them to get us a quote that was significantly less what we are paying now.

6 March 2023
Unprompted review
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Reply from Honeycomb Insurance

Thanks for the kind words on Brian! I'm happy he was able to help you get the right coverage and save on your insurance. Welcome to Honeycomb!

Rated 1 out of 5 stars

the rate was lower then what I was…

the rate was lower then what I was paying . but what do you expect from an online insurance . I cancelled before the policy started and they didn’t give me a full refund .

30 March 2023
Unprompted review
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Reply from Honeycomb Insurance

Hi AJ, thanks for the feedback and I'm sorry to hear that you cancelled your policy. When canceling a policy, certain fees are not refunded. You're welcome to contact us at info@honeycombinsurance.com or 877-415-8901 and speak with our team members to help and elaborate more on this. Hope to gain you back as a customer in the future.

Rated 5 out of 5 stars

I am surprised by how easy it was to do…

I am surprised by how easy it was to do the quote and I had a dedicated agent working with me along the way to make sure I had the right policy and answer all of my questions.

I moved to HoneyComb because most insurance companies in Ca was not offering water backup coverage. I think its very important to have it for my home.

Of course, I have not filed a claim so I dont know how that will be but this is for my review on the buying process.

Brian Brictson is a great agent!

14 March 2023
Unprompted review
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Reply from Honeycomb Insurance

Hi Phung, thank you for the kind review. I"m glad you like our service and appreciate the feedback on Brian. Welcome to Honeycomb!

Rated 5 out of 5 stars

Very good experience with Jorge at…

Very good experience with Jorge at honeycomb insurance, I would like to also give you my thoughts if I ever need to use their services for my needs, if they will be only half as good, I’ll be very happy!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Best insurance representatives I’ve dealt with!

Brian and Jorge were the best insurance representatives I’ve ever dealt with, they answered all my questions, we’re extremely responsive, and we’re able to explain complex items in the policy in a straightforward manner. The platform was also super easy for us to make adjustments and evaluate different insurance policy options. Overall, would recommend Honeycomb to anyone looking for commercial insurance!

25 February 2023
Unprompted review
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Reply from Honeycomb Insurance

Hi Darren! Thank you for the kind review, and for the compliments Jorge and Brian! I'm glad that he could help you find the policy that's perfect for your condo association! Welcome to Honeycomb!

Rated 5 out of 5 stars

Jeorge was a professional

Jeorge was a professional. He answered all my questions and satisfied my picky mortgage lender requirements. Saved me a thousand dollars!

10 February 2023
Unprompted review
Honeycomb Insurance logo

Reply from Honeycomb Insurance

Hi Jim! Thank you for the kind review, and for the compliments Jorge! I'm glad that he could help you find the policy that's perfect for you! Welcome to Honeycomb!

Rated 5 out of 5 stars

Amazing customer service

I bought policy form Honeycomb just because it's cheaper but I am very happy with the service I received after the purchase. I used Geicko to buy various policies and I had to call them and be call and choose right buttons to get to an executive but with Honeycomb I was able to make a bunch of changes like name changes, closing date changes etc though an email. It's amazing that an agent is assigned to you when you buy a policy to take care of all future policy needs. Thanks for all the help.

10 February 2023
Unprompted review
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Reply from Honeycomb Insurance

Hi Harish! Thanks so much for the amazing review, and for the compliments to our agent! I'm glad that he could help you find the policy that's perfect for you! Welcome to Honeycomb!

Rated 5 out of 5 stars
Honeycomb Insurance logo

Reply from Honeycomb Insurance

Hi Hilda! Thanks so much for the terrific review, and for the compliments to Jorge! I'm glad that he could help you find the policy that's perfect for your HOA. Welcome to Honeycomb!

Rated 5 out of 5 stars

This company is great

This company is great. it is willing to help me to get all my need. I will refer people to this company. Thank you very much.

8 February 2023
Unprompted review
Honeycomb Insurance logo

Reply from Honeycomb Insurance

Hi Howard, Thanks so much for your kind review! I am glad that we could help getting you the coverage you needed. We look forward to serving you and everyone you refer!

Rated 5 out of 5 stars

Great Experience

Fast acting on providing quote and everything needed to complete transaction

13 January 2023
Unprompted review
Honeycomb Insurance logo

Reply from Honeycomb Insurance

Hi Brad! Thanks so much for the kind review! we appreciate your recommendation. Welcome to Honeycomb!

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