Honest Mobile Reviews 

Quick response to problem resolved quickly any thanks

Kirsty was very good and nothing was to much trouble, she sorted out the problems I had and all appears to be working great, it's a shame all call staff are are not able to attain the same standard of customer care.

Amazing help today from Charlotte who sorted out a self-inflicted issue when upgrading my Smart sim. Really responsive and clear in her guidance. Excellent

Leah was so helpful and very patient! Leah simplified her responses in a step by step guide and stayed with me every step of the way. Leah was lovely to deal with and an excellent ambassador to Honest.

Great job and another reason you have a loyal happy member

Being unable to use the Honest eSIM during my stay in Rome was frustrating me badly. After trying the suggestions in the Honest app I resorted to the ‘chat’ option.
Within a few minutes customer service identified the problem, provided me with the latest version of the app and I was up and working.

I had an issue with adding the E-Sim, contacted the support team and Kirsty talked me through adding and setting it up, if your thinking about getting this, do because the customer service is excellent

I had an e-SIM for about 4 months and it didn't work once during the time I had it. I constantly swapped to the SIM when I was camping in rural locations and everything still failed to load. I bought it primarily to use while operating GNSS software so that I wouldn't lost signal on site but none of the apps were in Honest's apps list. I thought I'd give it a final chance when I went to Spain to ensure my WhatsApp worked throughout the holiday but every time I switched to the SIM nothing would happen, then I'd switch back to my primary and all my messages would come through. It's cheap at least so at least I didn't lose that much money but I would still like to be refunded for a service that hassn't worked once.

Very disappointing experience with Honest Mobile – I would not recommend

I have two SIMs with Honest Mobile, and to be honest, I am simply waiting for my contracts to end so I can switch to another provider.

My experience has been extremely disappointing. Before my daughter travelled to the EU, we specifically asked whether her SIM would work abroad and were assured that it would. Unfortunately, she experienced nothing but problems and was unable to use her phone properly while away.

I also checked with Honest Mobile before travelling to Japan to make sure my own phone would work abroad. I was told that I would receive three free days and then be charged £7.50. However, after leaving the UK, I was charged £7.50, and then charged another £7.50 when I arrived in Japan, all on the same day. I find these charges unreasonable and the lack of clarity extremely frustrating.

What makes this even more disappointing is that my husband purchased a SIM for just £10 and was not able to use the internet and access websites such as Hotels.com. This was not something that had been made clear to me when purchasing my own SIM.
I do not understand why I have been charged £7.50 per day when I could have had a bolt on sim for £10:00 for the whole trip with no extra charges.

Based on these experiences, I feel that the information provided by Honest Mobile has been misleading, and I have lost confidence in the service. I expected clear information about roaming charges and reliable connectivity abroad, but unfortunately, neither of these expectations was met.

I would strongly advise anyone considering Honest Mobile to carefully check the roaming arrangements and charges before signing up. I certainly will not be renewing my contracts when they end, and I will be moving to another provider.

Overall, a very unhappy customer who feels let down by a company whose name suggests honesty and transparency.

Just a few questions I contacted honest Mobile chat about as not too tech savvy but the checked all the settings etc all setup and working and ok.

Milo gave great help, super friendly, nice and quick too!!

Helen was very patient with my lack of IT knowledge. Did a great job getting me sorted.

Milo was really helpful

Quick replies , sorting my problem out expertly explaining everything.
Thank you

Well did the install for the new Sim 2.0, but it failed to work and it was getting no data, but thanks to Milo, he resent the link to install and it now works perfectly. Cheers Milo for your help.

As always excellent customer service with assistance that is always helpful and easy to understand when rectifying a problem

After the Ai bot transferred me to an actual person I was very happy with the technical assistance they were able to provide me. The instructions were easy to follow and straightforward. My problem was resolved without any issues.

Quick and professional. Thank you Helen

Helen was so helpful. It took me a while to figure out the settings I needed to change. However that is due to my lack of knowledge. I really appreciated the final tips on how to use the SIM when at home and abroad. All sorted now. Thanks.