Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra p... See more
Company replied
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Review summary
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This was our first contact with Hometree since we signed up with them about 9 months ago. They are a breath of fresh air compared to our previous provider with repairs carried out very efficiently via... See more
Really excellent service from Hometree. No quibbles when I had to use them for a plumbing issue and an excellent price in these days of rip offs. Special mention to Erin who is very professional and h... See more
What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts vi... See more
Company replied
Company details
About Hometree - Boiler, Heating & Home Cover
Written by the company
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Written by the company
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Contact info
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, United Kingdom
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4.7
Excellent
18K reviews
Asks customers to review
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Good service as usual
Good service as usual, engineer friendly and explained what he was doing. To me Hometree are consistently the best company to look after your central heating.
Highly recommend.
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service all round
Engineer arrived on time and worked through the options to fix error message on our boiler. Replacement sensor required so came back next working day to install. Perry clearly knows his stuff and gave me some useful tips on running the boiler more efficiently. Excellent service all round.
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so pleased to hear about your positive experience with our engineer and the efficient resolution of your boiler issue. It's wonderful that you received helpful tips for improved boiler efficiency. We truly appreciate your excellent feedback!
Team Hometree
Professional
Professional, trustworthy service. Kept up to date at all information, reminder of when service is due, booking. Great service from outsourced local service companies. Can highly recommend them.
23 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We truly appreciate your wonderful feedback! It's fantastic to know our communication and service, including our local partners, met your expectations. We're glad we could provide a great experience.
Team Hometree
Protection for a vulnerable person
Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra provided very clear help and explanations at various points in the process. Very satisfied with the outcome!
28 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We truly appreciate your kind words and are so pleased to hear about your positive experience. We understand navigating such situations can be challenging, and we're glad we could provide clear assistance. Thank you for sharing your satisfaction!
Team Hometree
Very friendly and professional
Very friendly, professional and efficient service. Highly recommended.
27 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear you found our service friendly, professional, and efficient. We truly appreciate your high recommendation!
Team Hometree
The engineer was friendly and patient.
28 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're happy to hear our engineer was friendly and patient. We appreciate your kind words!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
We are so glad to hear that you found our service excellent and very helpful. We appreciate your kind words.
Team Hometree
Excellent service
Excellent service. No issues with Hometree, good value.
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear you had such a positive experience with our service and found it to be of good value. We appreciate your kind words!
Team Hometree
Good communication and service
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear that our communication and service met your expectations. Thank you for your wonderful feedback!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
We are so glad to hear that you are happy with our service. We truly appreciate your positive feedback!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
Thank you for your 5* review!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
Thank you for your positive review, we appreciate it!
Team Hometree
The renewal is very straightforward and…
The renewal is very straightforward and seamless. Hometree reached out with the renewal details and even offered a discount for loyalty. I wish more providers in the UK offered the same customer service. Happy customer here.
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear your renewal was seamless and that you appreciate our customer service and loyalty discount. Thank you for your kind words!
Team Hometree
Boiler, plumbing, electrics.
My phone rang marked spam call but it was Hometree calling about boiler cover, which I had researched online the previous day.
Imran explained coverage options in a friendly, professional manner.
I accepted his offer.
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're glad to hear our team provided excellent service and that we could assist with your boiler cover needs. We appreciate you sharing your positive experience with us.
Team Hometree
Everything went smoothly
Everything went smoothly, engineer communications good, arrived on time, did a good job.
27 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're happy to hear that our engineer provided excellent communication and arrived promptly, ensuring a good job. We appreciate your feedback.
Team Hometree
Steven Slack was professional
Steven Slack was professional, very helpful during the sign off process. He gave me a good price. I commend his professionalism.
27 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We are so glad to hear about your positive experience with our team member. We appreciate your kind words and feedback!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear we provided such a positive experience, and we appreciate your kind feedback!
Team Hometree
Good prompt efficient
Have used this company for a while always been competitive and value for money
Nice to know they are there if needed
27 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear that our competitive pricing and value have consistently met your expectations. We appreciate your trust in us!
Team Hometree
Highly recommended professional service…
Highly recommended professional service of boiler and gas safety
25 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear you had such a positive experience with our professional boiler and gas safety service! Thank you for your kind words.
Team Hometree
Efficient boiler service
Boiler service was carried out professionally by a polite and courteous individual. Left the space around the boiler as tidy as they'd found it. Call to me about the appointment was very quick.
24 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're delighted to hear about your positive experience with our boiler service. It's wonderful to know our team was professional and tidy. Thank you for your kind feedback!
Team Hometree
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