Homesquare Reviews 

DO not order from them. Home Square has LOST my package, and does not get back to me. I never write bad reviews, but I should have listened instead of buying from homesquare.

do not order from them i repeat do not order from them it may look nice but don't do it. you will go through hell and their customer service sucks ass their blocked me after i emailed them about a order i made two months ago i will be filing a dispute with my bank. I tried calling but zero help i tried looking up the order on the website but for some reason it is not found this site is a scam!

If I could give them less than 1 star I would. This company is ridiculous. First of all you can’t speak to someone in the phone unless you are ordering. All customer service is done via email. That was my first warning. Then I ordered a dresser Aug 15 and when it came it was damaged. So again here I am trying to get in contact with them and no one is answering my emails. BUYERS DON’T PURCHASE from them.

There is NO customer service at all. I'm trying to contact home square by e-mail which is the only way but never get respond. I don't know what else to do .

If I could give them 0 stars I would, and HOUZZ is just as much to blame.....ordered a desk, they marked it shipped 1 day later, 6 weeks later, no one can give me a tracking number then they give me one, and its incorrect, and on and on it goes. STILL trying to get my refund that they offered to me, which I replied yes to, and they still haven't processed my refund! Wish I had used this website first before ordering.

Placed my order and THEN read all these bad reviews. After reading these I was so nervous I almost canceled my order. So glad I did not!!! I had an awesome experience. Package arrived on time and was the most well packaged furniture delivery I've ever gotten. All the pieces were accounted for and no scratches or dents on the nightstands or entryway table. Plus, these exact same nightstands were more than $100 more on other websites. Will definitely be buying more items from homesquare.

DO NOT buy from Home Square, which is Cymax stores. If you are shopping on Amazon, Houzz, Walmart or any marketplace make sure the seller is NOT Homesquare/Cymax. There is NO customer service at all. We purchased a couch for our daughters first apartment. The couch was left in the back parking lot of her apartment building with a huge hole in it. They did not even bother to ring the intercom or place the item in the building. Had no idea it was delivered until we received an email. We immediately tried to contact them and took pictures of the sofa. NO response! NO live person just gives you an email. I even tried to create an account with their “help center” who said my order does not exist. We then called Walmart who also tried to contact them on our behalf. NO response!! I now have to dispute with my credit card company and hope that works. Thanks to Walmart for trying to help! DO NOT order from this seller on any marketplace!!

NEVER AGAIN! I purchased a bed over a month ago. I received an email that there would be a delay. I emailed them stating I was ok with the delay. Several hours later I get an email that my request for delay was under review, I emailed again I didn't want to cancel. I tried to call, they refer you to email. Few minutes later I get a cancellation order. They suck, don't buy from them.

Absolutely the WORST customer service. I order a side chair and their "white-glove service" delivered a completely bent and deformed chair! I have been trying to call, email etc but NO RESPONSE. I would encourage everyone to seriously think twice before ordering anything from them!

The worst customer service ever. I ordered a dresser and it took them 11 days just to tell me it was out of stock and I only got that information after I asked for a status report. Secondly they never answered an email sent to the address on their website. I had to telephone them and get a second email address. Then after two days they told me it was out of stock. I'll never buy from them again.

Is there a single human being that works at homesquare!?
I ordered a dresser and two night stands and I only got the dresser and one night stand. My night stand got returned without me knowing. Like what the actual f*.
I emailed them a couple of times and called but got referred to their email.
I WANT WHAT I PAID FOR.

I wish I would've checked Trust Pilot before placing my order with Home Square. HORRENDOUS CUSTOMER SERVICE! I placed an order and received an email stating that I requested a cancellation within two days. (This was inaccurate and I thought it may've been a phishing email. I emailed HS and got no response.) I tried calling their customer service and they only provide an email address. I finally found a workaround and spoke to a human and he was rude, unhelpful and waning on offensive. I'll happily pay $20 extra to buy from another company instead.

Home square is absolute trash. Do not order from them. They will only respond to you if you get your credit card company involved. They ship broken products and just ignore you and offer pity discounts to keep it.

Never order from this trash company or Cymax. Giving this company 1 Star is offensive they deserve 0. Go with a local company or a reliable seller who has communication skills.

For anyone having the issue of homesquare not responding, just go right to your credit card company. They only answer then since it hits their margin hard. Don’t let this trash company keep a penny

Zero stars is more deserving. Complete was of time and frustration. Never shipped, never communicated, only processed credit card payment. Read the reviews and then pick a seller that is deserving

I ordered an electric fireplace from Home Square, which apparently ordered from Cymax. I was given an order confirmation, a shipped date and a UPS tracking number. UPS claims the tracking number is invalid and they have no scheduled deliveries for my address. Home Square has no way to reach customer service other than through e-mail. I have sent e-mails but have not received any response. I have filed a dispute with paypal, but that will take time to resolve. I do not recommend using this company. Unfortunately I checked them out with Google reviews where they have a 4.6 star rating as compared to Trust Pilot which has them at a 1.5 star review.

I ordered a dresser from Walmart.com not knowing it was Homesquare the dresser came missing 4 pieces.
Not anyone to speak to just email. Unacceptable

Seriously, I have never been one to complain but this is just ridiculous. I ordered from Walmart unaware that’s it was a third part seller and that it was coming from home square. I got a notification my platform bed would be delivered may first. May first came and went. I called the shipping company a week later and they said they couldn’t find one of the pieces in the warehouse but they could deliver the pieces they had. What am I supposed to do with 2/3 of a bed? They oromised to keep looking. Two weeks later, no response. Then I found out you can only contact homesquare by email. They told me they had a deliver date in their system. I emailed back, telling them that wasn’t true. THREE WEEKS LATER, blaming covid of course, they asked me if I would like the two pieces delivered (!!!) or if I would like a refund. I said refund. They said they would refund my order in 2-3 business days. Well, it’s been 7 business days and no refund. At this point I just expect to take a loss. DO NOT order from them and make sure if you’re ordering from Walmart that it is not a third party seller like homesquare.

I began this process at the end of March 2020. We had just moved into a new home and needed a dining table. I could not go out and purchase one because quarantine had began and. furniture stores were not open. BIG MISTAKE. I should have waited. I would have one by now. The table came badly damaged (in May) and I asked for a replacement. Email from them stated 1-3 days to process. It’s been a month. I am unable to find their phone number. Could someone please help me? I would appreciate a phone number to try and speak to them. I spent a lot of money and they have my money. Unfortunately, my family still does not have a dining table. I also usually research before I buy....but I trusted Walmart and really needed a dining set. Also, I did not think this type of service was even possible. Thanks!

They really do deserve no stars. I don't even know how this company is still in business. My mistake...i usually do a better job looking at reviews but i was in a hurry so...
I ordered 2 patio chairs with cushions through Houzz.
I received 1 chair without a cushion and received somebody else's headboard instead. The headboard was for a customer some 200 miles away. I promptly let Homesquare know and I got several run arounds via email. First, I was told my item was now no longer in stock so i would have to wait. Few days later a cushion arrives...wrong color. Still no second chair...still a few days later, i finally get the second chair...still missing my 2 cushion sets . I asked them when they would be picking up the headboard that I didn't order..they pretty much said they didn't know when but asked me to store their junk indefinitely. I have been emailing them now for a week which i guess is still not as bad as most people on this website. We have had numberous emails back and forth and all they want is additional pictures and tracking and when i provide it, nothing happens. They say my cushions are reordered but at this rate it may be next year before i receive them. They have already charged my card.
DO NOT NOT NOT buy from this company!!

Worst customer service ever. I ordered art from the Homesquare since the price was significantly cheaper than other retailers. Although it shipped quickly, Fedex lost it for 2 weeks. I informed Homesquare and they replied several days later apologizing for the delay and said that I have to wait for Fedex to deliver. They never contacted Fedex to file a claim. Well, on May 30, the art arrived but one was damaged. I immediately sent them an email of the issue. I just received a response from them on June 15 at 7:49pm. Beyond unacceptable. I had already ended up fixing the art myself and taking it to Hobby Lobby to secure the frame.