Looking for high worth building and normal contents cover, was proving more expensive than usual until I found this site. With the help of this site I was able to customise my cover to reflect my need... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team from Home protect provided a great policy. However they forgot to include flood re . We accepted that and put in place the necessary precautions to mitigate the risk. We were delighted when h... See more
Company replied
Very easy to understand. All information was available and clear. Options for add-ons were clear and precise as to cost per month and the annual total. The total breakdown of inclusions/exclusions of... See more
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I phoned Homeprotect as part of my search for annual house and contents insurance. I am away from home for a long period of time each year and many companies won't cover this. Both member of staff I... See more
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Company details
About Homeprotect
Written by the company
We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.
Specialist home insurance for a wide range of circumstances
We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We cover listed, non-standard construction, second and holiday homes, homes rented on airbnb, customers with lodgers, landlords, customers with past convictions or financial difficulties, larger homes with more than 6 bedrooms, childminders and many more!
Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.
Get your home insurance quote now
Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, included in your policy as standard.
Speak to our call centre team if you have questions
We understand that you are bound to have some questions, especially if your property or the way you use the property is classed as a bit unusual. Please call our team, we’re here to help. We're available on the phones until 8pm on weekdays and on Saturday mornings.
5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.
24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.
What we don’t cover
We also think it’s important to be clear on.
Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet
To find out more, please visit: www.homeprotect.co.uk
Contact info
CI Tower, KT3 4HG, New Malden, United Kingdom
- 0330 660 1000
- marketing@homeprotect.co.uk
- homeprotect.co.uk
4.5
Excellent
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Self Service Comprehensive Cover at a fair price
Looking for high worth building and normal contents cover, was proving more expensive than usual until I found this site. With the help of this site I was able to customise my cover to reflect my needs ie not a thatched cottage or mansion full of antiques, designer goods & jewellery. A low high end nett worth home. Ai was invaluable to get the cover and numbers right, end product I'm comfortable with the cover I have. I will definitely use again.
26 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Carole! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Quick
Quick, simple, easy to set up.
Polite, courteous and professional staff
15 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Ross! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
My experience is based upon the price
My experience is based upon the price, cover and administration. The acid test is always the experience of making a claim, I’ve luckily not had to do this.
29 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Timothy! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Completed the on line quote with easy…
Completed the on line quote with easy to follow hints and tips. Quote was very competitive.
Had a few question on the cover. These were delt with using the on line chat facilties. Pleased that a transcrip download of the chat was readily available.
15 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Steve! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
Excellent service and a very good price…
Excellent service and a very good price for insurance of unoccupied property.
28 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Susan! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Home Protect Scam.
My experience with Home Protect was absolutely awful. Aligned with lots of other people, on blogs and review sites, I utterly regret having anything to do with them. They try every which way to get out of paying for justifiable insured losses. The service, customer service and loss appraisal was massively unprofessional and arguably, negligent. Trying to talk to someone with an acceptable IQ and anyone with empathy is impossible. Do not trust these scammers at all.
29 July 2026
Unprompted review
Reply from Homeprotect
Sorry to hear this. That's not the level of service we would expect you to receive, Iain. Could you please elaborate the core issue and respond to the further information request so that we can escalate this. Thanks, The Homeprotect Team.
Price was competitive and it was easy…
Price was competitive and it was easy to set up
28 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Vanessa! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
Very knowledgeable staff
My query was resolved quickly and comprehensively. I was impressed with the knowledge of the staff I spoke to and their concern to make sure my query was dealt with fully.
27 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Tony! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Reply from Homeprotect
Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Simple and straightforward.
28 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Steven! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
nice and easy at a affordable price
28 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
Very easy to set-up and very…
Very easy to set-up and very competitive quote.
28 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Robert! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Best on features and price for my needs
After reviewing various quotes and comparing policy benefits and cost, Homeprotect came out best for my needs to insure my unoccupied property. Easy to finalise the details and review the documents provided when I completed the purchase.
28 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Andy! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
simple & easy site to navigate
27 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Simple online process and payment
27 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Mark! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Reply from Homeprotect
Your 5-star feedback made our day, Jacqueline! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Reply from Homeprotect
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
No problems straight forward quote
27 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Stephen! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
made stressful easy
made stressful easy, must remember to hit recalculate though!
27 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Julian! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
Renewal was very easy
Renewal was very easy, with reasonable pricing. Have never claimed, so can't comment on that.
1 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Ita! We're thrilled to hear that you had a great experience with us- The Homeprotect Team.
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