Very easy to understand. All information was available and clear. Options for add-ons were clear and precise as to cost per month and the annual total. The total breakdown of inclusions/exclusions of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned Homeprotect as part of my search for annual house and contents insurance. I am away from home for a long period of time each year and many companies won't cover this. Both member of staff I... See more
Company replied
All the practical steps to renew my policy were straightforward and trouble free. Unlike so many insurance companies, Homeprotect didn't ask for an increased renewal cost but offered a slightly reduce... See more
Company replied
Homeprotect staff are friendly, knowledgeable and helpful. It's great that your website can easily calculate the re-build cost range of a home. Some other insurers don't have this facility. It was... See more
Company replied
Company details
About Homeprotect
Written by the company
We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.
Specialist home insurance for a wide range of circumstances
We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof. We cover listed, non-standard construction, second and holiday homes, homes rented on airbnb, customers with lodgers, landlords, customers with past convictions or financial difficulties, larger homes with more than 6 bedrooms, childminders and many more!
Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.
Get your home insurance quote now
Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, included in your policy as standard.
Speak to our call centre team if you have questions
We understand that you are bound to have some questions, especially if your property or the way you use the property is classed as a bit unusual. Please call our team, we’re here to help. We're available on the phones until 8pm on weekdays and on Saturday mornings.
5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.
24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.
What we don’t cover
We also think it’s important to be clear on.
Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet
To find out more, please visit: www.homeprotect.co.uk
Contact info
CI Tower, KT3 4HG, New Malden, United Kingdom
- 0330 660 1000
- marketing@homeprotect.co.uk
- homeprotect.co.uk
4.5
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to confirm my queries using…
It was easy to confirm my queries using Live Chat.
It is more expensive than my current cover but yours is more comprehensive so hopefully worth the extra. However, I might never know as I am not a regular claimer.!
27 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the feedback, M Sullivan! Thank you, The Homeprotect Team.
Easy to contact and answered all my…
Easy to contact and answered all my questions.
Policy documents are clearly set out.
Quote was affordable
10 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Hawes! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Competitive price and easy to navigate…
Competitive price and easy to navigate web site
26 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Marion! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Really good service as always
Really good service as always, so pleased to be a customer.
26 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Dizzy! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Straightforward online form
Straightforward online form. Competitive payment options.
26 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Very easy to fill out the form
26 July 2026
Unprompted review
Reply from Homeprotect
That's what we like to hear, Jaswir! Thank you for your 5 Star review. The Homeprotect Team.
Very efficient online chat for making…
Very efficient online chat for making an update to my renewal quote including making it easy for me to get a transcript afterwards, plus their website is well organised and emails copies of documents on request. Haven't had to claim thankfully so can't comment on that part though!
26 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Ganesh! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Waiting 3 days and still waiting worst home warranty ever
Been waiting 3 days and still waiting for the engineer. Emergency response nonsense
24 July 2026
Unprompted review
Reply from Homeprotect
I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please respond to the request for further information so we can escalate the matter and resolve it as quickly as possible. Thanks, The Homeprotect Team.
Another competitive quote
Another competitive quote from Homeprotect leading to a further renewal with them.Cashback offered for repeat renewals,can't ask for anymore from an Insurer!
3 July 2026
Unprompted review
Reply from Homeprotect
Your 5-star feedback made our day, Mr Timothy! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback, David! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Excellent Service from Homeprotect
The young lady who initially dealt with my claim was most helpful & sympathetic. She explained the claims process to me really well & everything went smoothly from start to finish. Thanks to everyone for being so helpful.
9 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Mo Emmerson! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Contacted them about the quoted renewal…
Contacted them about the quoted renewal premium and the representative was extremely helpful. No premium reduction possible but I was given a loyalty gift which, to me, was the same as a premium reduction. I've been with them for two years and service is very good.
25 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Jonathan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback, Valerie! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Very easy website to use.
25 July 2026
Unprompted review
Reply from Homeprotect
Thank you so much for your amazing review, Jonathan! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Easy to do straightforward experience
Easy to do straightforward experience
25 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Reply from Homeprotect
Thank you so much for your amazing review, Andrew! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Reply from Homeprotect
Thank you for the positive feedback, Nigel! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
very easy to do and clear to…
very easy to do and clear to understand,had follow up email but no rushing me to comit
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback, Dee! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Emma was very thorough and…
Emma was very thorough and knowledgeable a credit to the company!
24 July 2026
Unprompted review
Reply from Homeprotect
We’re delighted to see your 5-star review, Vince! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Simple and straightforward
24 July 2026
Unprompted review
Reply from Homeprotect
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
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