I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Great service from the team at Harmony
I decided to sell my home and worked with Homemove.com - they recommended a London independent/digital agent who was amazing. Lauren at Harmony Estate Agency made herself available to me around my busy schedule making it feel a bespoke service (without the price tag). I had a number of other services with the company to go with my house sale, particularly Sarah-Jane is worth a mention for helping us in making great choices on our move. Huge thanks for all of you making the whole process stress-free!
18 July 2025
Unprompted review
Reply from Homemove
Hi Kirsty,
Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with Homemove.com and our partners.
It’s wonderful to know that Lauren at Harmony Estate Agency was able to support you so personally and we'll be sure to pass on your kind words to her. We're also really pleased that Sarah-Jane could help make those important moving decisions feel easier.
Making the process feel smooth and stress-free is exactly what we aim for, so your feedback means a lot to the whole team. Wishing you all the very best in your new home!
Warm regards,
The Homemove Team
My sale fell through today but my…
My sale fell through today but my experience of having to call around and cancel everything was made that bit lighter by the caring and thoughtful call that I had when cancelling my survey. Followed up with a lovely email that had a personal touch to it, not just an automated bot. I will absolutely be using them again when I find my new home. Thank you
17 July 2025
Unprompted review
Reply from Homemove
Hi Becky,
Thank you so much for your kind words. We’re really sorry to hear that your sale fell through - we know how frustrating that can be. It means a great deal to us that, even in a stressful moment, our team was able to make things a little easier for you.
We always aim to bring a human touch to every conversation, so your feedback really reassures us that we’re getting it right. We’ll be here when you’re ready to start your search again, and we look forward to helping you with your new home.
Wishing you all the best in the meantime,
Homemove
Stress-Free Survey Booking Thanks to Sarah Jane
I've worked with Sarah Jane at Homemove multiple times, and she’s been fantastic every time. She always makes the process of booking a survey quick and easy, with excellent communication throughout. She's very responsive, professional, and takes the hassle out of the whole process. Highly recommend her for a smooth and stress-free experience!
2 July 2025
Unprompted review
Reply from Homemove
Thank you so much for recognising Sarah Jane’s effort. She prides herself on clear communication and smooth scheduling, so hearing that she delivered exactly that for you is wonderful. I will share your feedback with her and the rest of the team. If we can help with anything else, please let us know, and we look forward to working with you again.
Sometimes you can give a 5 star review…
Sometimes you can give a 5 star review not because you had a 5 star service but because of the way a company deals with things when things go wrong. This happened in this case when my Homebuyers survey did not materialize when it should. A quick chat on the portal and it was sorted and the survey duly arrived. As I said things can go wrong but its the way companies deal with it that counts.
30 June 2025
Unprompted review
Reply from Homemove
Thank you for awarding five stars while highlighting how we handled a problem. We are sorry your HomeBuyers report was late, but we are pleased the portal chat resolved it quickly. Your comments remind us that prompt issue resolution is just as important as preventing issues in the first place. We are reviewing our internal checks to reduce the chance of a similar delay. Should you need anything, we are only a message away!
Valuation survey
Paid for a valuation survey,was told it would be 3 to 5 days.7 days later and still no valuation report.Keep messaging them to ask why and all they do is apologise and nothing happens and have to keep contacting them constantly with no one getting back to me.If you are in a hurry like myself don’t use them,because you will regret it!Since writing the review i have been contacted and understand most of the problems are from a third party and the company will not be using said third party again,and i have been offered £60 as a good will gesture.
27 June 2025
Unprompted review
Reply from Homemove
Andy, we apologise for the frustration caused by the delayed valuation report. Your patience while we disentangled the third‑party issue was greatly appreciated. We have now tightened our daily progress tracking. The £60 gesture is a small token in recognition of the inconvenience. If you need further assistance or have suggestions on how we can improve, please contact our customer care team directly.
The guys went above and beyond- both…
The guys went above and beyond- both the admin team and the team who did the move. Cannot praise them highly enough! When they came across an issue they resolved it swiftly and gracefully. Just the best.
18 June 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback. Both our office staff and the moving crew will be thrilled to hear your praise. They are trained to anticipate challenges and handle them with care, so your endorsement means a lot. We hope you are settling in well, and we would be delighted to help again in future.
The falling coping stone
My neighbour, who lived on the 2nd floor above me used Homemove. Unfortunately during the move a lose coping stone fell and broke my garden storage container so I contacted them. I have to admit I was really annoyed and not expecting much but was I mistaken. They responded very quickly, apologising and saying they'd put things right......and they did. Not only did they replace the broken storage box, they also sent me a gardening tool kit as a gesture of good will. This all happened within days of my complaint. I was so surprised and delighted with my tool kit gift, what a lovely gesture. I think this is a company that genuinely strives for excellence for their clients and provide an easy and smooth experience. Would I recommend them? You bet I would. My dealings with them have proved they are a reputable company who strives to put the customer first, how fantastic is that!
6 June 2025
Unprompted review
Reply from Homemove
We are very sorry the loose coping stone damaged your storage box. Safety and courtesy to neighbours matter to us, and we are glad our team acted swiftly to make things right and add a gardening kit as a goodwill gift. Thank you for recognising the effort and for recommending us.
great service
I came to Home Move very late in the day for our re-mortgage having been with a previous FA who were dragging their feet. To say that we have had nothing but an exceptional service from Dan the FA and Joanne is an understatement. Everything has been done so quickly and efficiently, 3 months of work done in 4 weeks. They have both gone above and beyond to ensure that we get to the finishing line.
I couldn’t recommend them more, they have been pleasant to deal with and no question has been too much.
I won’t be using anyone else.
Thank you.
24 June 2025
Unprompted review
Reply from Homemove
Pav, we are delighted that Dan and Joanne could step in late on and still complete your remortgage in record time. They will be overjoyed to learn their speed and communication made such a difference. Thank you for your trust, and please reach out whenever you need mortgage or protection advice in the future.
Spoke to Hugh was very professional and…
Spoke to Hugh was very professional and explain the fully process and make the very nice and easy. Excellent customers service from Gerald and Kelsey
16 June 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience with Hugh, Gerald and Kelsey. Professionalism and clear explanations are cornerstones of our service, so we are pleased they delivered exactly that. Should you require further support, our team remains at your disposal.
Most of the stress was relieved from our side!
Dan relieved so much of the burden from me and Juliet. He worked very hard to secure us a mortgage offer and ensured the interest rate was at the lowest possible.
We completed a couple days ago and are so glad that everything went over smoothly. He helped us find the solicitors and the different companies that did different types of surveys.
We could not be more grateful for his hard work.
9 June 2025
Unprompted review
Reply from Homemove
Jacob and Juliet, congratulations on completing your purchase. Dan works hard to relieve stress for first‑time buyers, and securing a lower rate so close to exchange is a great example of that dedication. We wish you years of happiness in your new home and appreciate you recommending our service.
A Huge Thank You to Dan Webster – Truly the Best Mortgage Advisor!
My husband and I would like to express our deepest gratitude to Dan Webster for his exceptional service and unwavering support throughout our home-buying journey, we are first-time buyers.
From start to finish, Dan was outstanding. He clearly explained every step of the process, followed through on every promise, and handled everything with remarkable speed and efficiency. Dan consistently went above and beyond, and not once did we find fault in any part of his work. His professionalism, attention to detail, and responsiveness truly set him apart.
Just before exchange, Dan managed to secure us a lower interest rate—something we hadn’t expected at that stage, and a testament to how diligently he works for his clients. He took a great deal of the stress off our shoulders, always ready to help and respond quickly, no matter how many questions we had.
Thanks to Dan’s expertise and dedication, we completed the process in exactly 12 weeks and received our keys today (09/06/2025). We are overjoyed and still can’t quite believe that we’ve made it through this journey—and we couldn’t have done it without him.
We wholeheartedly and unreservedly recommend Dan Webster to anyone looking to buy a home. He is, without doubt, the best mortgage advisor we could have hoped for. Thank you so much, Dan!
9 June 2025
Unprompted review
Reply from Homemove
Juliet, your kind words for Dan Webster are truly appreciated. Going beyond expectations and acting quickly is exactly what we aim for. We are delighted your journey from application to keys took just twelve weeks. Enjoy your new home, and remember we are here whenever you need advice.
Highly recommended this company
Highly recommended this company, Matthew and Rachel so very helpful. They really look after you.
5 June 2025
Unprompted review
Reply from Homemove
Nina, thank you for recommending us. Matthew and Rachel will be pleased to know their care made a lasting impression. If you ever need further assistance or have friends and family who could benefit from our support, we would be honoured to help.
Mortgage made easy!
Dan and his colleague Joanne were knowledgeable, contactable and friendly throughout my remortgage process.
From the first phone call with Dan I felt reassured and in safe hands. He is clearly an absolute expert at what he does as well as being an extremely personable and good natured individual.
4 June 2025
Unprompted review
Reply from Homemove
Harvey, we are thrilled that Dan and Joanne guided you through the remortgage process with expertise and warmth. Feeling reassured from the first call is exactly the experience we strive to provide. Please reach out if anything else arises.
Very poor customer service, always chasing
Very poor experience from the start. Always had to chase to find out what was happening. Had the survey been booked, did it go ahead, when was I going to get my report. The dashboard is a joke. I have just checked and despite my survey being carried out on 13 th May and having finally received my report outside of the 5-7 days quoted it still says it is due to happen on the 9th May. Definitely won’t be using them again and it makes me question how good my level 3 survey actually is.
Update my complaint was dealt with quickly and I received a £50 refund. I hope the dashboard works for others and my comments were acted on.
13 May 2025
Unprompted review
Reply from Homemove
Emma, we apologise for the delays and lack of proactive updates on your Level 3 survey. Your feedback about the dashboard has been shared with our development team, and we have already adjusted status triggers to reflect real‑time progress. We are glad the £50 refund and swift handling of your complaint helped, but we aim to win back your full confidence next time. If you have further thoughts on how we can improve, we would value your insights.
Outstanding service from the start of…
Outstanding service from the start of our mortgage process until the end, fully deserves a 5 star.
4 May 2025
Unprompted review
Reply from Homemove
Thank you for taking the time to leave a five‑star review. Outstanding service from start to finish is our goal, and we are pleased to have met that standard for you. If we can assist with anything else, our team is always ready to help.
Bad pactices and poor service
Very bad practices looking to pressure you into paying the higher quotes they provide.
You pay in advance and let the drivers know this. There is no assurance you will get the money back.
Through GDPR i requested my information to be removed, they sent an email saying they did. It turns out I can still login and see all the details. So i believe they lied.
I would suggest to avoid there services and look up local movers yourself. They will normally ask for a small deposit, but not full payment like these.
Edit for reply: Since ive done the review my account has been wiped, but no reply from email this time. I did test incognito before. They just didnt wipe my account, but said they did. Oh phone was the pressure selling. No assurances were given like in the reply below. I wrote this review after the email stating they cleared my account.
From what I was told the homemove are just a middle man to get in contact with local movers. The actual move isnt there responsibility. Akin to MyBuilder where MyBuilder is just linking you up to a builder. It is therefore perfectly valid to review there core service before even moving.
My justification for the 1 star is exactly as the site implies. I had lost trust.
2 May 2025
Unprompted review
Reply from Homemove
Hi Mr Blades,
I’m genuinely sorry you’ve come away feeling pressured and mistrustful - that’s the exact opposite of the experience we want for people who reach out to us. What we offer is a quick estimate and then work behind the scenes to match or beat it - but our quote tool uses an algorithm and isn't always accurate which is why we only take payment once its been finalised - there is zero pressure, or should be zero pressure, in taking that quote and you declined it as is your right.
On the advance payment / “higher quote” concern: Our pricing model is fixed-fee, up front so that there are no surprises on moving day. We only request 100% of the payment if its close to the move-in date otherwise we wouldn't be able to guarantee you peace of mind with an allocated driver. If the move didn't happen.
On your GDPR deletion request: You’re right: if deletion is completed you shouldn’t still be able to log in but we do also have a 1 month window to comply and we did action it immediately, we aren't sure how you were still able to login and I escalated this to our data-protection officer for immediate investigation. If you try again with a private / incognito browser it should be inaccessible.
Refund assurance: Any advance payment is held in a segregated client account and is refundable in full right up to driver assignment
2 weeks before, otherwise we charge 50% if its up to 48 hours before move-in and 100% if it's after that. This is pretty standard practice because last minute drop-outs cost us the chance to fulfil another move.
Edit for reply: that’s not how our business model works Alistair - we’re not a lead generator. Your move would have been our soul responsibility - we have a network of drivers across the country. I can understand why the perceived model you have in mind would frustrate you and why you’d request GDPR deletion with that model which is exactly why we don’t use it. Who wants to be called by five random removal companies? Nope not me either.
You pay homemove, we move you. I feel you may have got the wrong end of the stick so I’d be happy to have a chat and understand how it was sold to you including the pressure tactics employed as that’s something we do not condone.
Drop me an email on founders@homemove.com if you’d like to discuss further and help us improve.
I do feel a single-star rating is a little tough given no move actually took place and we normally average 4.8/5, but that just means we have to earn back your trust. If you would consider changing based on the fact me and Louis as co-founders are working on this for you as we speak - then that would be kind.
Thank you for bringing the issues to light; accountability helps us improve.
Kind regards,
James Freestone | CEO
Daniel Webster my broker has such a…
Daniel Webster my broker has such a positive attitude and response from the beginning of our interaction. It was" trust me, you're in good hands" especially with someone I have never met.
Excellent work showing he is very knowledgeable about his work even patient enough to deal with my impatience. Even dealing with insurance and others, once I raise an issue, Daniel would respond -let me do the research and you choose. The delay we had was more from the seller.
I would be recommending Daniel and the company anytime 100%.
25 November 2024
Unprompted review
Reply from Homemove
What an uplifting review—thank you! 🎉
Daniel will be delighted to hear that his “you’re in good hands” approach hit the mark. He prides himself on blending deep product knowledge with genuine patience, so it’s great to see that shine through in your experience—especially during those inevitable pauses while third-parties catch up.
We know buying and selling can be stressful, and your trust is something we never take for granted. Hearing that you’d recommend Daniel and our company “100 %” is the ultimate compliment.
If there’s anything else you need - whether it’s a quick follow-up question or help down the road - just let us know. We’re always here, and Daniel will be first in line to assist.
Thanks again for choosing us and for sharing such kind words.
Hugh at homemove was 2nd to none from…
Hugh at homemove was 2nd to none from start to finish. Answerd all my questions I asked about my booking for my level 2 house survey, paid for my survey which was at a great price. Then the survey was handled by Gold Crest surveys who rang me the next day to say that they had a cancellation that day, a very detailed survey was emailed to me four days later. A thank-you to everyone for a great service.
8 April 2025
Unprompted review
Reply from Homemove
Hi there,
“Bosh!” - that’s exactly what Hugh likes to say when everything falls perfectly into place, and we’re thrilled that’s how your survey journey felt. 🚀
Thank you for the fantastic feedback. Hugh will be over the moon to hear his quick answers, great price-point, and smooth hand-off to the Gold Crest team hit the mark for you. We’re glad the cancellation slot meant you got your Level 2 survey even sooner- and that the detailed report landed in your inbox just four days later.
We’ll make sure everyone involved sees your kind words. If you need anything else as you move forward - another question, a clarification, or just a celebratory “Bosh!”- Hugh and the whole Homemove crew are only a call away.
All the best with the rest of your purchase, and thanks again for choosing us.
Second to none customer service …
After only 10 days notice for completion on a house move we contacted Homemove. I was in panic mode, the staff on sales and post sales were fantastic, their customer service was second to none. They reassured me everything was in place for removal and storage. They worked in conjuction with Albert Miles who loaded and unloaded, worked at pace and extremely hard. The grandfather clock with a fine glass case was treated with extra care and landed with no damage. All in all a very smooth process from beginning to end. Thanks to all involved.
27 March 2025
Unprompted review
Reply from Homemove
Hi,
A move on 10 days’ notice can feel like a sprint, so we’re thrilled our team helped turn “panic mode” into a smooth hand-off. Hearing our sales and post-sales crews were “second to none” is exactly the encouragement they love to see.
We’ll be sure to pass your thanks to Albert Miles’ loading team—their pace (and that extra-care touch with your grandfather clock’s glass case) is something they take real pride in. Knowing it arrived unscathed is music to our ears.
If anything else pops up—whether it’s a quick question about storage or a future move—just give us a shout. Until then, enjoy settling into your new home, and thanks again for choosing Homemove.
Really impressed, would definitely recommend
Really impressed with the Homemove platform and team, especially Dan. They made my buying process so straightforward, it really felt like I had someone on my side supporting me through every step.
20 March 2025
Unprompted review
Reply from Homemove
Thank you for the glowing feedback! ⭐⭐⭐⭐⭐
Dan—and the whole Homemove crew—will be thrilled to hear you felt genuinely supported at every step. Making the buying process “straightforward” is exactly what we aim for, so your words are the best compliment we could receive.
If you ever need a hand again—whether it’s a quick follow-up question or help with your next move—just let us know. We’re always in your corner.
Enjoy your new home, and thanks again for recommending us!
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