I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Homemove
Thank you, Luke, for the 5-star review! We’re delighted you found the service fast, friendly, and efficient. We really appreciate your feedback.
Great experience with Homemove
Great experience with Homemove - I was called by Gemma who was professional and knowledgeable and very helpful in putting my mind at ease with some queries I had regarding the difference between a level 2 and 3 survey. I would recommend to friends and family
17 July 2025
Unprompted review
Reply from Homemove
Thank you, Lisa, for the 5-star review! We’re so pleased Gemma could answer your questions and put your mind at ease when choosing between a Level 2 and Level 3 survey. Your recommendation means a lot to us.
Very easy and intuitive to use…
Very easy and intuitive to use Homemoves surveying services, very friendly and helpful advisors as well to help coordinate everything and good value for money.
6 August 2025
Unprompted review
Reply from Homemove
Thank you, Richard, for the 5-star review! We’re so pleased you found our surveying services easy to use, our advisors friendly and helpful, and the overall value excellent. We really appreciate your feedback.
Misleading
Misleading - hook you with a low quote and then almost triple it.
Needed a quote for quite a lengthy move, looked too good to be true! (turns out it was) asked several times if the cost was really what i'd be quoted. Was told it would only be "at most a few hundred pounds more" turns out it was triple the price and they didn't factor in the ferry needed from mainland to Ireland and was the reason it went from £835 to over £2.3K!!!
rushed me to put in a deposit to secure my "cheap quote" then slapped me with the accurate cost.
Awful way to ruin a business to be honest.
7 August 2025
Unprompted review
Reply from Homemove
Thank you for your feedback Lou, and we’re really sorry this experience wasn’t as smooth as it should have been.
Moves from mainland England to Northern Ireland are a little different from standard UK moves, and our quoting system doesn’t yet automatically include the extra ferry costs and extended mileage. We’re already working on improving this so the full cost is shown upfront for customers in similar situations.
We took your deposit simply to make sure you didn’t lose your preferred date while we confirmed the details — it was never our intention for you to feel rushed. We also sourced a competitive quote for you and of course will process a full refund of your deposit because the quote is unsatisfactory.
We completely understand your frustration, but we’d like to reassure you that we don’t aim to mislead or hook people with low prices - as our other reviews hopefully show. Your feedback will help us improve so this doesn’t happen again, and we’re sorry we let you down on this occasion!
The Homemove Team
Great explanation of the services
Great explanation of the services. I recommend them
6 August 2025
Unprompted review
Reply from Homemove
Thank you so much for the kind words! I’m thrilled the explanations helped and honoured to have your recommendation. If there’s ever anything else I can do for you, just let me know - happy to help!
Reply from Homemove
Hi Moussa,
Thank you for taking the time to leave this kind feedback. We’ll pass your compliments straight on to Trey Williams – he’ll be thrilled to know his support made a difference. If you ever need a hand with anything property-related in the future, just let us know. We’re always here to help.
Warm regards,
The Homemove Team
Trey is really helpful coordinator…
Trey is really helpful coordinator with his professional suggestions. Besides, he is a good listener as well.
5 August 2025
Unprompted review
Reply from Homemove
Hello Jinkun,
We’re delighted to hear how much Trey’s advice (and listening ear!) helped you. Providing thoughtful, personalised guidance is exactly what we aim for, so your words mean a lot. Thanks again for choosing Homemove and please reach out whenever we can assist you next.
Best wishes,
Homemove Customer Care
Reply from Homemove
Hi Alex and Lucy,
It’s wonderful to know Trey made your experience such a positive one. Great customer service sits at the heart of what we do, and feedback like yours shows we’re on the right track. We hope everything goes smoothly with your move, and we’re only a call away if you need further support.
All the best,
The Homemove Team
Good moving house and mortgage help
I have used Homemove previously when I moved house last year and now for remortgaging. The staff were helpful and kind. I thought Dan and Jo did a great job sorting out my remortgage quickly and with a smile. Thank you guys.
10 July 2025
Unprompted review
Reply from Homemove
Dear Harold,
Welcome back - and thank you for trusting us once again! We’ll make sure Dan and Jo see your shout-out; they pride themselves on fast, friendly service, so they’ll be delighted. Enjoy the peace of mind that comes with your new mortgage deal, and remember we’re here whenever you need us next.
Kind regards,
Homemove
excellent customer service
I called homemove to request a level two survey for a potential purchase. Hugh Greenhouse talked through my options perfectly, gathering information about why I wanted a survey and concerns I had. We settled on a level 3 survey due to the age of the property and my concerns. Hugh took the time to talk me through everything perfectly. So glad I listened to him and went for the level 3 as there were some serious issues highlighted. The RCIS assessor attended promptly and I received a detailed report from them with a follow up call. As I had more questions they dealt with it perfectly. I received a call from Hugh a few weeks later to check in on how it went which was also a really nice touch on service levels. I would highly recommend and want to give my personal thanks to Hugh for everything. A great service from start to finish.
28 July 2024
Unprompted review
Reply from Homemove
Hi Brad,
We’re thrilled that Hugh Greenhouse’s guidance—and the detailed Level 3 report - proved so valuable. Your thorough review shows exactly why we believe in tailoring survey advice to each property and buyer. Hugh and the whole team appreciate your recommendation, and we’re glad the follow-up calls added reassurance. Wishing you every success with your purchase!
Sincerely,
The Homemove Team
Excellent service and great communication
Megan was incredibly helpful throughout — quick to respond, proactive, and went out of her way to help reschedule our survey appointment at short notice after a cancellation. Her support made a real difference during a stressful stage of the moving process. Would definitely recommend Homemove based on this experience.
— Nick Barbour
23 July 2025
Unprompted review
Reply from Homemove
Hello Nick,
Thank you for highlighting Megan’s proactive support. Rearranging surveys at short notice can be stressful, so we’re glad she could smooth the way. We’ll pass on your kind words, and we look forward to helping again - though we hope your next move is less hectic!
Regards,
Homemove Customer Support
Excellent Service from Start to Finish
Homemove made our move incredibly smooth and stress-free. The team was punctual, professional, and handled everything with care. Communication was clear throughout, and they went above and beyond to ensure everything arrived safely. Highly recommend their services!
14 July 2025
Unprompted review
Reply from Homemove
Hi Lia,
Thank you so much for your lovely review! We're absolutely delighted to hear that your move went smoothly and that our team helped make it stress-free. We know how important it is to feel supported during a move, and it means a lot to know we hit the mark.
If you ever need anything in the future — whether it’s another move or just some advice — we’re always here to help.
Wishing you all the best in your new home!
– The Homemove Team 🏡✨
Sarah Jane was amazing
Sarah Jane was amazing, very helpful, helped with our survey and we are most certainly using this company to help with our removal, highly recommend. Amazing service
23 July 2025
Unprompted review
Reply from Homemove
Hi Pam,
Thank you so much for your kind words! We’re delighted to hear that Sarah-Jane was able to support you so well - she’ll be thrilled to know she made such a positive impression.
We’re really glad we could help with your survey, and we’re looking forward to supporting you again with your upcoming removal. Your recommendation means the world to us!
All the best,
The Homemove Team
Smooth, Simple, and Stress-Free!
I had a really smooth experience with Homemove. What’s usually a super stressful process actually felt easy and well-organised from start to finish. The team were friendly, quick to respond, and genuinely helpful. They made the whole move much easier than I had anticipated!
18 July 2025
Unprompted review
Reply from Homemove
Hi Banisha,
Thank you so much for your lovely feedback! We’re so pleased to hear that your move felt smooth, simple, and stress-free - that’s exactly the experience we aim to deliver.
It’s great to know the team made a real difference and helped take the pressure off. We’ll be sure to pass on your kind words!
Wishing you all the best in your new home,
The Homemove Team
Fast acting support
I used homemove after the company I had originally booked my move with let me down just days befofe my move. Homemove were so helpfull and managed to get me a new quote for the same date, they were so efficient. Honestly, I would have had big issues if it wasnt for them helping us. Thanks
16 May 2025
Unprompted review
Reply from Homemove
Hi Philip,
Thanks so much for your kind words - we’re really glad we could step in and help at such short notice!
Moving can be stressful enough without last-minute surprises, so we’re proud our team was able to act quickly and get everything sorted for you in time. It’s great to hear that our support made a real difference.
Wishing you all the best in your new place,
The Homemove Team
A* Service, very pleased!
From start to finish the whole process of choosing Homemove for my removal experience was nothing short of fantastic! Andy was very knowledgeable from my initial enquiry and delivered excellent advice and customer service! Thank you I will be sure to recommend to others and use you again if needed in the future!
1 April 2025
Unprompted review
Reply from Homemove
Hi L W,
Thank you so much for the fantastic review! We’re thrilled to hear that your experience with Homemove was so positive from start to finish.
Andy will be especially pleased to know his advice and service made such an impact - we’ll be sure to pass on your kind words. Your recommendation means a lot, and we’d be delighted to help again in the future!
All the best,
The Homemove Team
I can’t recommend Dan enough
I can’t recommend Dan @ Homemove highly enough.
As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan was incredibly supportive throughout the process. He arranged a full structural survey, handled every challenge along the way, and was always available whenever I had questions. Thanks to his hard work and persistence, we finally got the mortgage offer. I’m so grateful for everything he did—thank you, Dan!
12 July 2025
Unprompted review
Reply from Homemove
Hi Steph,
Thank you so much for your heartfelt review - we’re absolutely delighted to hear that Dan was able to support you through what was clearly a complex and important journey.
First-time buying can be daunting enough, especially with a few added challenges, so it’s fantastic to know Dan’s persistence, expertise, and care made all the difference. We’ll be sure to share your kind words with him - he’ll be thrilled.
Wishing you all the best in your new home, and we’re always here if you need anything in the future!
The Homemove Team
Dan @ Homemove was great and very professional in every aspect in helping as a first time buyer
As a first time buyer I would highly recommend Dan @ homemove. I had a complex mortgage to navigate due to my income setup and non standard construction of my new house, Dan helped with the full structural survey and was always available for me on the phone and we finally got the mortgage offer after lots of hard work, thank you ever so much for your hard work !
23 July 2025
Unprompted review
Reply from Homemove
Hi James,
Thank you so much for your kind words! We’re really pleased to hear that Dan was able to support you so thoroughly through what sounds like a challenging process.
Navigating a complex mortgage and non-standard construction can be tough, especially as a first-time buyer, so it’s great to know Dan’s guidance and commitment helped make it happen. We’ll be sure to pass on your thanks - he’ll really appreciate it.
Wishing you every happiness in your new home,
The Homemove Team
Do not use for home removals
Do not use for home removals. Booked from my storage unit for 11am. 20 minutes later, I have to email them because the phone number on the confirmation email isn’t working… I’m informed that the booking is for 1pm, not 11am, despite the earlier email in the chain confirming the 11am start time. After several more emails and requests for someone to call me, Homemove apologise (by email) and advise that the driver is now on his way, however the earliest they will get there is 12.30. 1pm comes and goes and I receive a phone call from the man with a van company they have obviously booked and I am asked to confirm my address. At this point it becomes clear that they have been given the wrong address. Long story short, I end up waiting at the storage unit for 5 1/2 hours. They refunded me in full in the end but it still doesn’t make up for the stress of that day. The driver they eventually managed to get to to show up broke my lamp due to the rush he was in trying to move all my stuff on his own. Terrible experience overall.
20 June 2025
Unprompted review
Reply from Homemove
Hi Sarah,
Thank you for taking the time to share your feedback - and we're genuinely sorry for the stress and disruption you experienced on the day of your move. We fully understand how frustrating it must have been to wait so long, especially with the confusion around timing and address details.
While this wasn’t the smooth experience we always aim to deliver, we’re proud that our team was able to act quickly to prevent the worst-case scenario - being left without a removal team altogether. When the original driver was delayed, we mobilised a secondary team to get to you as fast as possible. It’s not ideal - and we completely agree that it fell short of expectations - but unfortunately, unexpected delays and miscommunications can sometimes happen in logistics, no matter how carefully things are planned.
We’re grateful for your patience throughout and were glad to offer a full refund without hesitation. We also appreciated your openness about the broken lamp - and were happy to help replace it. Our drivers understand how important our customer relationships are, and it's that level of accountability and care that we believe sets Homemove apart as a trusted brand.
Thank you again for your honesty, and we truly hope we’ll have the chance to restore your confidence in the future and we do question whether one star is truly a reflection of Phil and Sami's hard work to solve the problems on the day - but we respect your view wholeheartedly and have made lots of improvements in the last month thanks to your feedback.
Warm wishes,
The Homemove Team
Very poor service
We recently used this services to find a mortgage for our first property we are moving into. We were appointed Dan Webster.
The process started of very easy as Dan was easy to contact and proactive with finding us the right mortgage and communicating with us regularly.
However, once Dan had found us the mortgage, we were unable to contact him with any questions we had regarding the mortgage or finding a different offer. Neither me or my partner have had a mortgage before so had a few questions regarding the mortgage and had no support from Dan from this point forward. What was ment to be an easy decision for us turned into a nightmare as we were left at the deep end with no form of contact from him. We rang him multiple times, multiple messages over Whatsapp and never heard from him again after initially sending the mortgage details through to us. It felt like as soon as he had the commission in sight all forms of communication were cut off.
I contacted the company and initiated the process with Dan, however half way through finding a mortgage Dan refused to speak to me and requested my parter rang him to discuss even though it was me that contacted him and I was the main one with questions.
We were both very disappointed by the lack of support provided, especially for first time buyers who have questions regarding the mortgage offer been sent through.
Me and my partner were very disappointed with the service provided by Dan and would not recommend him to anyone else in our position.
1 July 2025
Unprompted review
Reply from Homemove
Hi Leah,
As soon as your review came through, both James Freestone (CEO) and George Sinclair (Head of Commercial) reached out to you the same day to understand the problems and put an action plan in place. Together they;
- Reviewed your application end-to-end and answered every outstanding question.
- Explained the strict FCA processes around how we find the best mortgage for your needs.
- Put new service checkpoints in place to ensure you receive regular updates until completion.
We’re pleased we could resolve the communication gaps quickly and, from our latest calls, it sounds like the experience has improved. If that’s the case, we’d be grateful if you’d consider updating your original review to reflect the current service level -but only if you genuinely feel your confidence has been restored.
Thank you again for giving us the opportunity to make things right. If there’s anything else we can do, James and George are still your direct contacts and will respond promptly.
Kind regards,
The Homemove Team
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