Homelife Stairlifts Reviews 

After Homelife didn’t turn up on the day they arranged, I telephoned to be told the salesman had been held up unexpectedly at a previous call. No one let me know, which was disappointing as I’d stayed in for the visit. The salesman then phoned a few minutes later with a story that he was planning to come at 2pm. I said that I would never have arranged that time as I’m out every afternoon.
I then thought I would give them another chance. On the second occasion he was 5 mins late. No apology.
After the normal sales talk, measuring etc I asked him if the stairlift would charge at any point along the track and he said no stairlift did this. He then said I’ll go and check with the office, which he did and then came back and said I’d been tricked by any company that told me this as no stairlift has that capability.
I was surprised that a company would make a completely untrue claim and he said they’ll do anything to sell.
In fact they do make such a stairlift, and I’m buying one that does just this.
Ironically it was him that told me untrue information whether he knew it or not.
I have told the company my experience.

We asked four firms to visit and quote for a curved stairlift. The Rep from Stairlift was extremely knowledgeable and explained the process from start to finish. We had no doubt we would ask Homelife to provide and install. Paid deposit when we ordered on 13th May - agreed installation today 9th June. Told Engineer would arrive beetween 8.00am and noon. He arrived at 8.07 am and spent 30 minutes to fully aquaint himself with the specification. Showed me the plan and asked to confirm it was what we ordered. Installation completed by noon. Engineers tested the lift twice, then invited my wife to use it and then I used it. Easy operation, safe and secure despite our open staircase. All round excellence and we are delighted.
My wife and I are both mid-eighties and beginning to feel unsafe using our stairs. Children pushed for us to have a stairlift and there is no doubt it is going to make a huge difference to the quality of our life at home. A A massive 'Thank You' to all the team at Homelife Stairlifts and we wish you all ongoing success.

On the 28/1/26 paid1300 for six months rental and to pay £40 pounds a month after month six 10th February stairlift put in 28th april stairlift removed due to the passing of my wife. On the 1st of may £40 pounds was taken from my account i was told it was a mistake three times i have contacted them and still i have not received money back. The customer service is appalling my advice as i said in my first review is avoid this company it is bad enough dealing with the grief of losing my wife of fifty five years and to get this treatment is not acceptable you have been warned avoid

The installation was carried out quickly and efficiently. The installer, Paul, was friendly and very helpful and explained everything clearly. This stairlift is going to make such a difference to our lives, we couldn't be happier.

Excellent Paul is brilliant at his job and answers any questions about install. No mess and good company no pressure selling and shows videos of equipment... 10 out 10. Would recommend to any one. Stairlift will change my mums life and confidence.

Friendly installation engineer (Darroll), even though he was a Leeds fan :)
He took us through the controls, and even promised to order the red seat cover that wasnt included as requested.
A* service throughout.

From start to finish 5 star service, from initial call, to sales rep coming, to installation, was smooth, no stress no hastle. My installation was done by John, who was extremely knowledgeable, professional and extremly tidy.(better give Ash a mention too) both men a credit to the company.

Great team of John and Ash came and fitted my Homelife Stairlift, they worked quickly and with care and fully explained how it worked after the installation. I can only recommend the service I received

Came at time arranged no mess very pleasant gentleman got on with the job professional very happy with the results

Darrol was efficient , very friendly and polite , clean and tidy when he had finished installing

Thanks Ash & John for coming to install my chairlift, work was carried out professionally, thanks. Had a slight problem with the sales person I was dealing with in there office he just kept on talking over me. The problem was eventually solved.

A fast response to the brochure request started my interest, especially the Technical Specifications that were included. A quote a few days later from Ben was accepted & the installation by Elliory followed. This was carried out to a very high standard with full instructions about the operation. I am very happy to recommend Homelife Stairlifts for their excellent service.

Process from start to finish had been spot on professional, survey done with little fuss and engineer today at installation was quick and careful and done with best practice no dought in mind 5 stars well earned,
Value for money is well served here and going forward should be a good experience.
Cheers to all

Salesman went through stairlift and instalation in detail.
Ashley the installer arrived right on time fitted stairlift explained the workings and went through demonstration with wife,can't believe how much help it gives her,she loves it.thanks Ashley.

Paul work away on his own I left him to it painless installation and demonstrated it all to me what can I say five star!!!

My stairlift was installed today. The fitter was very pleasant and worked efficiently, leaving my house clean and tidy.

The engineer, Paul, was exceptional- fantastic, efficient service. Homelife have been a pleasure to deal with.

The whole process from start to finish was excellent. I am 100% satisfied. The quote i accepted was by far the most acceptable of a number of quotes. I must add that i wasn't impressed by one well known company who stated that the Queen Mother had chosen them!

Stairlift fitted well albeit a day later than expected.
Polite, courteous and helpful engineer.
Good product, well installed by Darroll.

Darroll was very efficient, patient and helpful. He left the hall way and landing very clean.
Antony the representative was very helpful too and not pushy.