I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed the Tennant Landlord insurance but my quote wouldn't open online, I phoned in and Connor Lindsay from Homelet who made it really easy to tweak the quote to my needs and set up the purchase f... See more
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on... See more
I arranged pet liability insurance over the phone with Adam Key today. Could not fault the service. Adam was friendly, professional, helpful and very quick to sort the insurance out. Can highly recomm... See more
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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One of the most efficient calls
One of the most efficient calls i have taken from any company needed information or providing a service. Shirazul was exceptional.
1 July 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that your call with Shirazul was so efficient and that he provided exceptional service. We really appreciate you sharing your experience.
Katie was amazing
Katie was amazing! Super helpful and friendly! Answered all my questions and talked through anything I was unsure on. Great member of staff and super efficient!
1 July 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Katie was amazing — friendly, helpful and super efficient throughout. It’s great to know she answered all your questions and made everything easy to understand.
Ashanti was really helpful and…
Ashanti was really helpful and explained everything thoroughly making the process super easy!
29 June 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear that Ashanti was so helpful and explained everything thoroughly, making the whole process super easy. We really appreciate you sharing your experience.
Connor smith was lovely and helpful
Connor smith was lovely and helpful
26 June 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback about Connor Smith. We’re delighted to hear he was so helpful, and we’ll be sure to pass your kind words on to him.
Connor Lindsay Review
Connor Lindsay was very friendly and easy to talk to. Particularly as we were standing in the middle of a car park when he called. He calmly explained to us what we needed to know and provided good instructions as we proceeded thought the questions.
26 June 2026
Unprompted review
Reply from HomeLet
We really appreciate your lovely feedback. It’s great to hear Connor made you feel at ease and explained everything calmly, even in less‑than‑ideal surroundings. He’ll be delighted to know he helped make the process straightforward for you.
Ashanti Reid was friendly
Ashanti Reid was friendly, customer service was a 10/10
Would recommend to anyone thanks Ashanti
26 June 2026
Unprompted review
Reply from HomeLet
Thank you so much for your wonderful feedback about Ashanti Reid. We’re delighted to hear her friendly approach and 10/10 customer service made such a great impression. We truly appreciate your recommendation.
Rachel Harvey was our contact today
Rachel Harvey was our contact today. She was helpful, efficient and very professional.
26 June 2026
Unprompted review
Reply from HomeLet
We really appreciate you taking the time to leave this review. It’s wonderful to hear Rachel supported you with such efficiency and professionalism. She’ll be thrilled to know she made a positive impact.
Ashanti Reid has been amazing
Ashanti Reid has been amazing , more than possible
25 June 2026
Unprompted review
Reply from HomeLet
Thank you for your kind words. We’re so pleased Ashanti delivered service that felt truly above and beyond. Feedback like yours means a lot, and we’ll be sure she sees it.
Very helpful explained everything…
Very helpful explained everything clearly
25 June 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to leave a review. It’s great to hear you received clear explanations and helpful guidance throughout your interaction.
Ashanti Reid Was very helpful and kind
Ashanti Reid Was very helpful and kind
24 June 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. We’re so pleased Ashanti provided the kind and helpful support you deserved. Your feedback means a lot, and we’ll make sure she sees it.
Adam Key - Excellent Professionalism
Adam Key was a professional, helpful and friendly individual to speak with over the phone. Clearly explained the insurance policy options to me with no awkward pressuring - just a slick and polished explanation for me to make an informed decision on the matter. He also answered my questions politely. Thanks Adam!
23 June 2026
Unprompted review
Reply from HomeLet
Thank you for your kind review. We’re so pleased Adam delivered clear, pressure‑free guidance and supported you with professionalism and friendliness throughout your call. Feedback like yours means a lot, and we’ll make sure he sees it.
Dealings were simple and straight…
Dealings were simple and straight forward.
12 June 2026
Unprompted review
Reply from HomeLet
We really appreciate you taking the time to leave a review. It’s great to know everything felt simple and straightforward throughout your experience.
Setting up insurance policy
Spoke to Rachel Harvey to set up insurance policy - was polite, helpful and easy to deal with.
24 June 2026
Unprompted review
Reply from HomeLet
We really appreciate you taking the time to leave this review. It’s great to hear Rachel made the process smooth, friendly, and straightforward. She’ll be thrilled to know she made a positive impression.
Very good
Very good, Ashanti Reid helped me and was very clear and positive.
23 June 2026
Unprompted review
Reply from HomeLet
We really appreciate you taking the time to share this. It’s great to hear Ashanti supported you with such clarity and positivity. She’ll be thrilled to know she made a difference.
Not sure where all the good reviews…
Not sure where all the good reviews come from. I had a thoroughly uncomfortable experience as a guarantor. This company invited me to upload sensitive documents to 3rd party organisations - not a comfortable request in relation to cyber-security best practice. It also chased for information subsequent to telling me that I had submitted everything that was required. It was impossible to use the website to fix things. The virtual agent was as unhelpful as you would expect. I am typing this up as I await a call-back. Pretty sure I would be able to conjour up Finnegan's Wake by the time I hear back from them.
23 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review and for bringing this to our attention. I’m sorry to hear about your experience. I’ve logged a formal complaint so that we can investigate what has happened in more detail. Once our review is complete, we will contact you directly to discuss our findings and any next steps.
Reply from HomeLet
Thank you for your kind review. We’re so pleased Ashanti delivered proactive, friendly, and efficient service. Your feedback means a lot, and we’ll make sure she sees it.
Helpful and friendly
Katie was very helpful and made setting everything up very easy.
22 June 2026
Unprompted review
Reply from HomeLet
Thank you for your kind review. We’re so pleased Katie provided helpful support and made getting everything set up quick and easy. Your feedback means a lot.
Reply from HomeLet
Thank you for your kind words. We’re glad the communication was clear and made the process straightforward for you.
Renewal of Insurance
Rachel Harvey made the renewal of my policy easy and straightforward. Thank you.
19 June 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re delighted to hear Rachel Harvey made your policy renewal easy and straightforward. We’ll be sure to pass your kind words on to her.
I dealt with a lady called Faye
I dealt with a lady called Faye. Absolutely fantastic at her job and made the process so much less of a stress.
19 June 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re delighted to hear Faye was absolutely fantastic and made the whole process far less stressful. We’ll be sure to pass your kind words on to her.
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