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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and patient approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and reviewers are particularly impressed with the smooth user experience. However, some customers also noted issues with contact methods, specifically mentioning unsolicited calls and concerns about sales approaches regarding insurance. A few people expressed concerns about the clarity of communication or felt strongly encouraged to make certain decisions, and some found the calls to be lengthy when an email might have sufficed.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and helpfulness of... See more

User experience

Users describe positive interactions with user experience. Many customers report a smooth, seamless, and... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers appreciate the professionalism, friendliness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more

Company replied

Rated 5 out of 5 stars

What made my experience great? Honestly Victoria Walker made the process so easy for me, it was a real pleasure speaking with her. She was so patient and helpful, despite my many questions and connect... See more

Company replied

Rated 5 out of 5 stars

I spoke with Adam Key when my referencing completed. He asked me if we were interested in home insurance and went through all the options. At first, we weren’t going to go for home insurance but when... See more

Company replied

Rated 5 out of 5 stars

Connor Lindsay delivered top-quality support. He was polite, professional, and very easy to talk to. He guided me through everything step by step and made the whole process simple and stress-free. Hig... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Rachel Harvey phoned as agreed…

Rachel Harvey phoned me at a time previously agreed and was professional, friendly and empathetic. She made sure I was aware of all my options and that I was happy with my next actions.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Rachel Harvey

Rachel Harvey was so helpful to us who have not previously rented a property. Rachel explained all aspects of renters property insurance so clearly making it easy to understand.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I dealt with Rachel Harvey today via phonecall and had a very positive experience. I found her to be very helpful, informative and understanding with the questions I had and able to answer these in a way I understood. I look forward to dealing with her again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Searching for a comprehensive policy ...

Searching for a comprehensive policy for my tenancy to include pet cover I found the Homelet policy offering fitted the bill exactly. The agent, Adam was very polite and thorough in ensuring the policy met my needs answering all my queries clearly. Would recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Homelet renewal by phone

Rachel Harvey phoned up to see if I wanted to renew my insurance with Homelet. she was personable and professional and led me through the process of renewing my insurance.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Good company to use

I’ve used this company for the past 6 years, and have been very happy with their quotes and service. My renewal today was handled by Rachel Harvey, who was friendly and helpful.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service

9 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for your review. We’re pleased to hear you received very good service. Your feedback is appreciated, and we’re always here if you need any further support in the future.

Rated 5 out of 5 stars

Great service from the team

Great service from the team. Victoria was helpful, professional and patient with me throughout the process

9 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for your feedback. We’re delighted to hear that you received great service from the team and that Victoria was helpful, professional and patient throughout the process. Your kind words are truly appreciated, and we’re always here if you need any further support in the future.

Rated 5 out of 5 stars

Adam was very helpful and patience in…

Adam was very helpful and patience in communicating with me over choosing the best deal. Thank you.

9 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for your review. We’re pleased to hear that Adam was helpful and patient while supporting you in choosing the best deal. Your feedback is greatly appreciated, and we’re always here if you need any further assistance in the future.

Rated 4 out of 5 stars

Efficient Handling of HomeLet Insurance Application

The HomeLet insurance application was handled efficiently by Valentin Valeanu. Communication was clear and timely, and the process was smooth from start to finish. Overall, a professional and reliable service.

9 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for taking the time to share your feedback. We’re delighted to hear that your HomeLet insurance application was handled efficiently and that Valentin provided clear, timely communication throughout.

We’re pleased the process felt smooth from start to finish, and we truly appreciate your kind words. If you need any further support in the future, we’re always here to help.

Rated 5 out of 5 stars

I had a great experience with Home Let

I had a great experience with Home Let. Connor Smith was extremely kind, professional, and helpful throughout the process. He took the time to clearly present all the insurance options available and explained everything in a way that was easy to understand. Connor made sure I had all the details I needed and helped me choose the option that was right for me without any pressure. His support and clear communication made the whole experience smooth and stress-free. I really appreciate his excellent customer service and would highly recommend Home Let.

8 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you had a great experience with HomeLet and that Connor provided such kind, professional and helpful support throughout. It’s wonderful to know he explained all the options clearly and helped you choose the right cover without any pressure.

We’re really pleased the process felt smooth and stress‑free for you. Your recommendation means a lot, and we’re always here if you need any further assistance in the future.

Rated 5 out of 5 stars

The advisor who has handled my call is…

The advisor who has handled my call is very polite, friendly and helpful

8 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for your review. We’re pleased to hear that your advisor provided a polite, friendly and helpful service during your call. Your feedback is greatly appreciated, and we’re always here if you need any further support.

Rated 5 out of 5 stars

Adam was very helpful with everything…

Adam was very helpful with everything he said

7 April 2026
Unprompted review
HomeLet logo

Reply from HomeLet

Thank you for your review. We’re pleased to hear that Adam was able to help and that you had a positive experience. Your feedback is appreciated, and we’re always here if you need any further support.

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