Home Garden Direct Reviews 

Excellent customer service.
We're very happy with our new garden furniture, it was a good price and was delivered on time. A corner on the base of the table had been knocked and the leveling foot was missing. I contacted Home Garden Direct and Nick called me back immediately to sort out the issue, which he did in a very professional and friendly manner. Nick organised a replacement which was delivered the next working day and He followed up to ensure all was OK.

My order for garden furniture was complicated (my fault) and Nick was patient, pleasant and sorted it after many emails and phone calls which made the whole experience less stressful - I would recommend to anyone and I wish everyone dealing with customers was like him

I bought some garden furniture from The Range in April this year but hadn’t got round to putting the tables together until last weekend. Unfortunately, on opening the box to one of the tables, we found one table leg was completely different to the other three. As we had another set, we saw this was incorrect and could only put up one table. I had contacted The Range at time of delivery about an issue with another item in my order and found their customer service lacking so I didn’t jump at the idea of trying to sort this through them.
My husband had the idea to contact the wholesalers directly and I messaged a mobile number on a Sunday afternoon. Had a reply straight away and received the new leg on Friday PM. Thank you, very pleased with the service

Product OK only complaint is 2 of the cushions very firm the 2 that was flat packed very soft and not very comfortable still soft after a week of opening which makes the bars at the back of the seat come through the cushions will have to try and get these exchanged

Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Nick contacted us to say he would send out replacement parts. These arrived this morning and they are fine. The problem was resolved so quickly and efficiently. Thank you.

Dining chair arrived with faulty leg. Nick was excellent in resolving this issue ASAP. Otherwise happy with the chairs and the competitive price paid

Disappointed.
Ordered a Devon sideboard in February. It arrived with damaged drawers and doors. Contacted them and i’ll give them credit Nick was great arranged replacements. They arrived damaged. Offered £40 refund (paid £299 for the sideboard)if i wanted to keep the damaged ones. I declined as i wanted it right and not a damaged item after paying what is alot of money to me. The item was then out of stock so i said i would wait. Waited a month and replacements did arrive again all organised by nick. We unfortunately didn’t get round to sorting this doors until now (May) due to partner being bedridden with back. Had them changed and they just won’t sit straight no matter how much we adjust them. Had a chippie on the street come take a look and he said they won’t even sit right because of the hinges. I contacted company but yet to hear back.
All in all i have 6 damaged doors, drawers and doors that won’t shut or sit properly and £300 down.

Quick service. Excellent value for money!

Totally different colour to photos

The purchase of a garden corner seating dining set was easy, the despatch was quick but actual delivery was over the estimated dates shown on the order website. Discussed with Home garden direct directly. The good were well packed and all parts enclosed.The items took rather a long time for 2 persons to put together as quite fiddly and many screws with a bit of brute force needed to get the screws and holes lined up in 3 areas. Looks good once finished and comfortable. Slightly disappointed with the tempered glass fitting on the table. One corner has a 4mm gap between glass and ratten frame.

Absolutely love the garden sofa - very comfy and quite easy to put together, and arrived promptly with easy delivery. The paint on the metal does scratch quite easily, but it's great value for money.
Particularly like how flexible the modular format is, so we can move sides and backs of seats around to suit how we're using it at the time.

I am so pleased with the Thalia Corner Sofa set I purchased from Home Garden Direct.
Excellent quality and great value for money.
With a 5 star customer service I would highly recommend.

Very pleased with item (skeleton wall clock). Good value for money and delivered in 2 days.

We bought the Demeter garden set, and it’s absolutely stunning. Nick was incredibly helpful during delivery and quickly addressed a concern I had afterward. Highly recommend this company, we’ll definitely be ordering from them again. Jason

The unit we ordered was damaged so replacement was sent twice the second one was ok. Although we had trouble with the unit being damaged. Nick was very good and communicated with us he was very helpful. We love our unit.

Really very pleased with our garden furniture. I had to speak to someone at Home Garden Direct to make sure the boxes would fit through our house, and, he was really helpful. The men who delivered were brilliant too. Great experience from start to finish.

Really great customer service, they were super efficient when my item was damaged in transit. They kept us informed and a replacement was sent out within the same week. On top of that, the actual product is such great quality. Would highly recommend!

Great mirror !!
Fast delivery !!
Great service !!

Poor quality goods, first delivery was all battered and chipped, second was covered in dirty dried marks. Sent back, not wanting a replacement.

Delivery driver refused to take item of van. Called home direct and they had no interest in trying to resolve it. Only concern was a refund couldn’t be issued until delivery co confirm they still had item.

Ordered elsewhere and no problems at all.