Funny and strange
Funny. I am having an extremely bad experience with Home24. But I read on this page everyone has. They are all giving the 1 red star. And still I see they overall score is 2,5 orange stars???????
18 May 2021
Unprompted review
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Company details
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Entdecke wöchentlich neue inspirierende Angebote, bestelle Gratisversand mit 30 Tagen Rückgaberecht, mehr als 100.000 Möbel und Accessoires warten auf dich!
Contact info
10405, Berlin, Germany
- home.de
4.2
Great
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This is the worst service I have ever…
This is the worst service I have ever received!!
On the 13th of May I placed an order for a closet and a desk at home24. At the time of the order it stated that the closet was in stock and deliverable in 1-2 weeks. However the desk was indicated to take 5 weeks (which was no problem for me). After 6 weeks of waiting, I received a mail in which the shipment was delayed ANOTHER 6 weeks, so I waited. After another 6 weeks, it was delayed once again for 3 weeks. During that time I had to call them twice, in which they could not give a reason why it is taking that long. They advised me to cancel the order or cancel only the desk. They did not want to deliver the closet even though it was in stock.
I wanted to cancel everything after I mailed them again without any answer. I decided not to cancel so I waited two more weeks and finally received the order today (September 10th). Happy that it finally arrived, I unpacked everything only to discover that the package was incomplete. I missed 5 brackets (specific components which you cannot buy) and a bag of 16 screws. If you call them you should expect to wait at least 15 minutes before someone is available to take your call.
I wish now that I would have cancelled the order because I do not expect a company with such extremely bad service to send me the remaining parts (even though I will try).
10 September 2019
Unprompted review
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