There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... See more
Company replied
My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... See more
Company replied
Brandon was an excellent demonstrator. He had prepared well in advance for the questions we had supplied, and was able to answer them clearly and patiently. He also showed us some neat features we w... See more
Company replied
Company details
Written by the company
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.
Contact info
Broad Oak Road, CT2 7PQ, Canterbury, United Kingdom
- www.barrettskent.co.uk
4.6
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Paid a Deposit — They Sold the Car Anyway
Paid a deposit to reserve a car after they advertised and confirmed it would be held for me. I even received an email saying “Congratulations on reserving a vehicle” and “thank you for your order.” Despite this, the car was sold to someone else.
When I called, I was told they would source a similar car, but I’ve heard nothing since. I’m also still waiting for my deposit to be refunded. Really poor and unprofessional service.
Update a week later - still no refund despite their promise, i've been sent numerous spam emails from them ( i've asked them to remove my details from their records as per data protection legislation) still no contact regarding their claim they'd find me another car
Conclusion - if you pay a deposit they'll still sell the car you reserved, they don't keep their word on what they say they'll do
I'll leave it to you to decide if it's worth buying a car from them
12 April 2026
Unprompted review
Reply from Barretts Kent
Hello Mark,
Thank you for your review.
As discussed during our telephone call your reservation request refund has been actioned and will be arriving back with you shortly.
We remain confident we will be able to find you your next BMW meeting your desired specification.
- The Barretts Team
Fantastic service provided by Aaron…
Fantastic service provided by Aaron Foulkes at Barretts JLR Canterbury. Easy process from start to finish. Aaron kept us updated every step of the way. We will certainly be back for more company vehicles. Thank you Aaron
26 February 2026
Unprompted review
Reply from Barretts Kent
Hello Leanne,
Thank you for your 5-star review. It's great to hear you had such an easy and smooth experience from start to finish. Aaron will be delighted to know his updates and support made the whole process straightforward for you.
We really appreciate your kind words, it's wonderful to hear you'll be returning for more company vehicles. We look forward to welcoming you back again soon.
- The Barretts Team
Be careful bmw Canterbury
Barrets bmw Canterbury said they would investigate my bmw crash , the brakes failed to engage and no airbags deployed leaving injuries when I called up the denied saying any such thing . I would never buy from Canterbury again
16 March 2026
Unprompted review
BMW Canterbury absolutely disgraceful…
BMW Canterbury absolutely disgraceful customer service terrible help when needed the most following an accident asked them to investigate why my breaks didn’t seem to work properly haveing been in the garage less then 24hrs prior to accident bmw promised to investigate along with why no air bags activated in a 25 mph front end crash (when they should activate at15 mph bmws statement) and why the seat belt didn’t lock in the collision all promised the day after the accident
When I rang up 7 days later to find out any updates they told me they didnt say such things , lie after lie I just hope they don’t have a death on there hands one day due to faulty airbags and safety features not working as they should
2 March 2026
Unprompted review
Not just a Service
My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted.
I would like to both thank and congratulate whoever cleaned it, you did a brilliant job, right down to blacking the tyres, the wheels look like new, the bodywork really shines. Thank you, you should be proud of yourself!
10 March 2026
Unprompted review
Reply from Barretts Kent
Hello Gerry,
Thank you for your lovely 5-star review! We’re really glad to hear your X5’s service went smoothly, and your comments about the courtesy clean will absolutely make the team’s day. The person who cleaned your car will be thrilled to know you noticed all the details, from the freshly blacked tyres to the shine on the bodywork and wheels.
Thank you again for taking the time to share your appreciation. Feedback like this genuinely means a lot. We look forward to welcoming you back again soon.
- The Barretts Team
Professional team
My whole experience was great at Barretts BMW the team is very professional and Brandon has great knowledge of how the vehicle works and really helped and guided me.
2 March 2026
Unprompted review
Reply from Barretts Kent
Hello Amanda,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you had such a great experience at Barretts BMW. Our team prides itself on delivering professional service, and it’s wonderful to know that Brandon’s knowledge and guidance made your visit even better.
I’ll make sure your kind words are passed on to him, he’ll be thrilled to hear your feedback.
Thank you again for taking the time to share your experience. We look forward to welcoming you back to Barretts BMW in the future.
- The Barretts Team
There were a few things we were unsure…
There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable, explaining to us in layman’s terms.
I had to call him a few days later with another query, once again he explained the answer in a way that I understood, excellent service.
23 February 2026
Unprompted review
Reply from Barretts Kent
Hello Lisa,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Brandon was able to assist you on a few things regarding your car.
We are always here if you have any more queries and we look forward to welcoming you back again soon.
- The Barretts Team
Genius Product review of my new BMW
Had a Genius Product review of my new car care with Brandon Nolan. Brandon gave me over an hour of his time, which was very informative and helpful. Excellent use of my time in respect of getting to know my new car better.
23 February 2026
Unprompted review
Reply from Barretts Kent
Hi Steve,
Thank you for your five-star review. We're delighted to hear that you enjoyed your Genius Product Review with Brandon. It's great to know he was able to give you the time, guidance, and information you needed to get even more confident with your new car. We will pass this on to Brandon, and look forward to welcoming you back in the future.
-The Barretts Team
Telephone on Saturday and spoke to a…
Telephone on Saturday and spoke to a very nice lady. I had been run off the road the day before and damaged front wheel rim and wanted to see if I could get a waiting appointment. The lady said she would take my details and speak to Service manager on the Monday. 8.30am Monday morning telephone call to say could I bring car in at midday, which I did. they gave the car a complimentary visual health check, to find everything Ok. Excellent service. Also staff excellent and all very friendly. Must be the best garage, i ever been to,
23 February 2026
Unprompted review
Reply from Barretts Kent
Hello Trevor,
Thank you for your lovely 5-star review. We're really pleased to hear how well you were looked after, from your initial phone call on Saturday right through to your visit on Monday. It’s great to know our team were able to arrange a same‑day appointment and carry out a complimentary visual health check to give you peace of mind after such a worrying incident.
We’re also delighted that you found the staff friendly and helpful throughout your visit. Thank you again for taking the time to share your experience. We really appreciate it and are always here if you need anything in the future.
- The Barretts Team
I won’t be returning
Used to feel like a family business with fantastic customer service for private buyers. That’s all changed and they seem only interested in fleet customers with no courtesy cars or even a lift home offered when you’re stuck despite having bought 7 cars from them over the last decade. I won’t be going back.
4 February 2026
Unprompted review
Reply from Barretts Kent
Hello Camden,
Thank you for taking the time to share your feedback, and we're sorry to hear how you feel.
We understand how disappointing this experience must have been, especially after placing your trust in us for so many years and purchasing multiple vehicles over the last decade. Feeling unsupported when you're without transport is understandably frustrating.
While courtesy cars and lifts are subject to availability, we appreciate that this might not have communicated clearly to you.
We would really value the opportunity to discuss this with you in more detail and review what happened. Please get in touch with our Service Manager so we can look into this properly and work towards resolving your concerns.
- The Barretts Team
Dishonest sales guy
Dishonest sales guy. Promises a price for trade-in and then nitpicks totally unreasonable justifications for reducing price. Should have just walked away but can't be bothered dealing with people who get their kicks ripping off customers just for a few hundred quid in order to make themselves feel like they are super-salesman. Pathetic experience
9 February 2026
Unprompted review
Reply from Barretts Kent
Hello Huw,
Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience.
This is certainly not the impression we want anyone to leave with, and we understand how frustrating it must have felt for you. Transparency and fairness during the valuation process are extremely important to us, and we’re sorry to hear that you felt the communication around your trade‑in did not reflect that.
We would really appreciate the opportunity to look into this in more detail and understand exactly what happened. Please get in touch with our Sales team so we can review your valuation and discuss your experience directly.
Customer feedback is incredibly important to us, and we hope we can resolve this matter and restore your confidence in Barretts.
- The Barretts Team
Had £700 added to my bill from the…
Had £700 added to my bill from the estimate - No explanation as to why. I paid, will never use these cowboys again. Spent nearly 5k with these people on a servicing issue and they don't even think to offer a courtesy car to a young family, obviously in need. This service was provided for the chap in front of me who needed to get to the golf course. Sigh
10 December 2025
Unprompted review
Reply from Barretts Kent
Hello Harry,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
This is not the level of communication or customer care we aim to provide, and we fully appreciate how upsetting it must have been to receive a higher bill than expected without a clear explanation.
We also understand how important courtesy car availability is, especially for a young family, and we apologise that you did not feel supported on this occasion.
Your comments are extremely important to us, and we would really appreciate the opportunity to discuss this with you in more detail so we can review your case properly and work towards a resolution.
Please get in touch with us at your earliest convenience so we can investigate this matter fully.
Thank you again for bringing this to our attention. We hope to have the chance to restore your confidence in us.
- The Barretts Team
Brandon the brilliant
Brandon was brilliant with us, explaining the car’s features with great patience and clarity, especially as he could see we are not very adept at technology.
9 January 2026
Unprompted review
Reply from Barretts Kent
Hello Christopher,
Thank you for leaving us a 5-star review. We're delighted to hear that Brandon made your experience enjoyable and stress-free. If you need any help as you get to know the vehicle, we're always here to support you. We hope to see you in the future.
- The Barretts Team
Bought a used 5 series from Barratts…
Bought a used 5 series from Barratts and can say that Josh was superb from beginning to the day i picked the vehicle up. Nothing was too much hassle and the purchase was smooth with no over the top sales pitch. My first purchase but i can say with honesty i don't think it'll be my last. Thank you Josh.
9 January 2026
Unprompted review
Reply from Barretts Kent
Hello Scott,
Thank you for your wonderful 5-star review! We’re delighted to hear that Josh made your first purchase with us smooth and enjoyable. Your kind words mean a lot to the team, and we’re thrilled that you’re already considering us for your next vehicle. If you need anything in the future, please don’t hesitate to reach out. Enjoy your 5 Series!
- The Barretts Team
Practical and professional service
We were impressed with Brandon’s expert knowledge and practical ability to set the car up as we wanted it.
13 December 2025
Unprompted review
Reply from Barretts Kent
Hello Mr Lane,
Thank you for your 5-star review! We're pleased to hear that Brandon's knowledge and practical support were helpful when setting up your car. Your feedback means a lot, and we'll be sure to share your kind words with him. We look forward to seeing you again soon!
- The Barretts Team
Friendly and helpful staff
After receiving a recall for my BMW X3 I made an appointment to attend Barretts BMW in Canterbury.
I was kept well informed about my appointment. I attended on the 10/12/25 and went to reception where Richard introduced himself in a friendly manner and after informing him we had an appointment he politely asked if we would like a coffee and directed us to the service desk, we booked in the car and Richard then asked if we would like a seat and gave us a nice cuppa.
After the car recall had been finished Ellie then introduced herself and explained the work that had been done and what had been checked and the things that had been picked up. She was polite and friendly whilst explaining.
My experience with both staff was a credit to Barretts BMW both professional and friendly. Thank you
10 December 2025
Unprompted review
Reply from Barretts Kent
Hello Steve,
Thank you for taking the time to leave us a lovely message and 5-star review. We're delighted to hear that Richard and Ellie made your visit smooth and enjoyable. It's great to know you felt looked after throughout your appointment and that everything was clearly explained. We appreciate you taking the time to leave such a thoughtful review, and we look forward to welcoming you again in the future.
- The Barretts Team
Collected my new BMW i4 from this…
Collected my new BMW i4 from this dealership this morning and couldn’t be happier at the hand over process!
Aaron was a pleasure to deal with from start to finish and made the process very straight forward, personable and friendly.
A very professional dealership to do business with and very attentive to any questions I had throughout the process.
A big thank you to Aaron in particular
24 November 2025
Unprompted review
Reply from Barretts Kent
Hi Paul,
Thank you for taking the time to share your review. We're delighted to hear that you received excellent service at Barretts BMW, in particular from Aaron. We will pass on your kind words and truly appreciate your support. We look forward to welcoming you back in the future.
-The Barretts Team
Excellent tech support
When I purchased my BMW X1 from Barrett’s Canterbury they offered me an opportunity to have a tech support meeting with Brandon to iron out any questions and help me solve any problems that I had encountered during my first few days of having the vehicle.
Being a non technical person I do find with new cars today, that I struggle to pick up the features that are available and the best way to get the most out of them. I did think it was a good idea to have this session and I had prepared a list of things that I was needing help with during my first few days with the vehicle.
Brandon was able to go through with me all the areas that I had raised plus highlighting some others that I had not yet come across.
I found it really worthwhile and saved me a lot of time. It also meant that I can now gain from some of the features which I don’t think I would have found on my own.
Brandon was a really good teacher and very patient.
Excellent service and certainly adds value to my purchase. would thoroughly recommend.
6 November 2025
Unprompted review
Reply from Barretts Kent
Hello Richard,
Thank you very much for your kind words and 5-star review! We're delighted to hear that Brandon was able to make your tech support session so helpful and worthwhile. We will be sure to pass on the review to him!
We truly appreciate your recommendation, and if you ever need further support or have any questions later on, don't hesitate to get in touch with our team.
We hope you enjoy your new car, and we look forward to seeing you in the future.
- The Barretts Team
Reply from Barretts Kent
Hello John,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that the quality of service provided was positive, and we look forward to welcoming you back again soon!
- The Barretts Team
BMW Canterbury - New Car Purchase
Excellent customer service from Liane, Ross & Brandon
6 October 2025
Unprompted review
Reply from Barretts Kent
Hi Andrew,
Thank you for your 5-star review and kind words. We look forward to welcoming you back soon.
- The Barretts Team
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