Home Depot Reviews 

I bought a greenhouse that had pieces missing. I spent a few hours and at least three phone calls trying to resolve the issue. Customer service kept saying that somebody would be contacting me in two hours which never happened until I finally called them and screamed at them. I don’t understand why these large companies think it’s OK to treat their their customers Like trash.

Zero or minus 3 is what they deserve. The customer service you get on the phone is horrendous. What ever happened here? I received broken cement stepping stones and their response was for me to return at store. Mind you these cost $1.78 each. I am disabled. Wouldn’t it be cost effective to issue a return instead of “supposedly sending some on to pick them up in the next days? This was the 5th day on the job for this guy Mark who was totally inept asking the same questions over and over. Ridiculous! Hope they go out of business. Shop Lowe’s.

They deserve NO stars! Received a gift card for Home Depot. Went online to use it. All was well until I went to enter my debit card info, after having it accept the gift card. Could not enter CVV from debit card. Site only accepted 2 of 3 numbers and I was unable to go further. Called for assistance to get an AI bot that was as useless as anything. And when I talked to a human they were just as useless, because they tell me that because I'm using 2 forms of payment they can't help me correct it and I have to go to the store to get it done. If the website is non functional as it is what good is it? It should be able to accept any information that you can put in it to pay for an order. And in this day and age, troubleshoot itself. Home Depot, If you can't give proper help on the website take the website down. I'm afraid of what will happen if I go to the store and need help.

I place most my orders on lin for pick-up,5 in the last 6 months, I work close by, my intention is to go in pick up my order and go home, not once have I gone in to pick up a order only to find out it hasn't been pulled yet, last two pick ups were the worst, one was a 45 minute wait,another was 30 minutes, what is the purpose of a pick up order?, I was tempted to cancel the order and leave, but the wait at the under staffed customer service desk would be longer than waithing for my order, I imagine most of their revenue comes from contractors, the everyday customer comes second if they have time for you, there are other option's, neither are good for different reasons, I am going to place another on line order for pick up on the 5th, if it isn't ready I will cancel and go about my busines, I doub't they will miss me or beg me to come back, so far this year I have spent a measly $1,247.74, just to be left standing waiting for a on line order that according to a e-mail was ready to pick up, when actually it hadn't been pulled yet.

If I could do a no star comment I would! We purchased new front doors from Home Depot, it’s been nothing but a nightmare. I ordered them 2 months ago, have had the doors at my house for over 3 weeks, finally had someone show up to install them, only to find out that they ordered the wrong frame! So it’s another 6 weeks and they won’t give me my money back because the doors were ordered per measurements. DO NOT use Home Depot for any door needs!

Received my home Depot card today got into my account but almost impossible to add a debit card or credit card! The website is so bad it just turns you round and round I've never seen a website so terribly designed. Call customer service a few days ago they're just rude with you. This is one of the worst experiences I've ever had and I used to have a home Depot card years ago went home Depot was a legitimate company. But whoever they've employed lately especially these management people don't have a clue.

We decided to have new coubter tops installed and Kevin from Home Deport came to give us an estimate. He showed us small sample slabs of stones. The contractor they used Valley Tile Install Services was terrible! They sent a email with specifications, which we completed. The errors were numetous:

1. They miss set expectations, install times and dates. They asked us to schedule Tuesday - Thursday from 8 - 4pm. So we rescheduled appointments for the week.

2. The 2 installers who came barely spoke English, were sloppy when installing and damaged one wall, poorly blocked off room to minimize dust and plastic sheets had holes in them! There was dust everywhere, and they kept poking holes in the plastic curtain so it took days to clean up the dust.

3. There was no plywood or support for the counters, just small pieces of wood the size of a ruler put in certain places.

4. The slab sample and thickness is NOTHING similar to what was installed. I asked Kevin, the sales rep " is this like a Corian stone" ? He said " yes". Come to find out from Jennifer from HD said its a PLASTIC COMPOSTIE WITH RESIN. That is not what we thought we were purchasing. Who the heck is spending thousand of dollars for a plastic countertops. They're totally misleading customers. I plan to take them to small claims court for this!

5. The installer is supposed to leave at 4, based on the email we received. I've come out several times to have a discussion with him and check on the progress. After gouging the wall, he was just going to cover up with the slab. I asked him to fill it with grout, or a board, since it's the wall leading out to garage and I dont want to have issues with bugs later. I had to talk him into covering it up. Otherwise he was going to leave it like that. Even though I marked wall since it's close to gas lines, but he left 2 noticeable large holes from removing the old counter!

6. The install was not complete and he said he'd be back Friday. Mind you he rushed to get the job done, and all appliances are out due to install. Now, we're told he's not coming back till Monday. So, we're incurring extra costs because we're eating out each day.

7. I spoke with Dara from Valley Tile Install letting her know my frustration and she says she'll schedule us for 9 am install. It's Monday and it's 11:30, and still no install guy. This company is terrible at setting expectations! They don't remove any appliances, so unless you have 2 guys readily available your out of luck.We're in our 70's, so it was a challenge. Next time we'll get a company that moves appliances!

Overall I fell like we got a bait and switch and we're misled about the product. Tell customers it's PLASTIC WITH RESIN, NOT STONE!! We never received any warranty information, instructions for care even though I brought it up several times! I was promised I'd receive something by Jennifer from Home Depit- still nothing!! I'm sending this to FTC, BB Bureau, TrustPilot and Small Claims court.

Home Depot (Carson City North) posted we'd get delivery the next day. Didn't happen. Called the store and the CSR spoke with the delivery manager and we overheard her say it won't leave until we want to. Basically screw you. So we cancelled a 300.00 order. It also taught us we can use Lowes and ACE...screw you back!

I ordered Bali blinds Temple TX store, and it was the worst customer experience of my adult life. I'm 63 years old. I will do everything possible to not shop at Home Depot ever again.

I love to go here just to walk around and look at stuf. I can find the coolest stuff.

I don’t appreciate the strange behavior and unprofessional antics. Including one employee in the parking lot repeatedly yelling strange things at my vehicle during a curbside pickup. The employees who seem obsessed with me due to my LGBT background also really seemed to casually gossip that I would be doing a curbside pickup there, in a community I was just passing thorough. I’m disgusted my privacy and the confidentiality of my business dealings with Home Depot were leaked too community so weirdo’s with bad boundaries could stalk me.

I went in to purchase a freezer but no one was in that department, however, one of their employees in the cabinet area saw me and asked how she could help! She processed our order, helped get the freezer to our truck, loaded it with another employee, and then went out to the parking lot to gather up carts! If I could have hired her away from them I would have - excellent service.

Home Depot shallow appreciation for veterans is a joke. It seems like every time I try to use my veterans discount at my local Home Depot. The item is either already discounted and my veterans discount on the item does not apply or the item is exempt from the discount.

I would give this a zero if I could.Save yourself a lot of aggravation do not purchase a gift card from Home Depot. We were given two gift cards and when we took them out of the cardboard, scratched them off and tried to use them they had no pins and after much time and energy and investigation. Home Depot said they had been used online and they had no value. Please note we did not use these so somebody at this location is scamming gift cards be aware do not purchase gift cards from Home Depot. You will be setting yourself up for disappointment and lack of clarity as they will not or cannot tell us where and when these cards were used online. I believe this is a police matter, and Home Depot needs to have a better system of tracking their own gift cards or preventing people from stealing them before you actually get to use what you have paid for or been given by somebody else who has paid for them and expects you to be able to use them. So now we have a receipt for the gift cards and two useless gift cards that were supposed to have a significant amount of money on them.

I made a few inquiries into a purchase where I should have recieved the gift more than a week prior. That order was NOt received until three weeks later. No one in their customer service could help me after multiple phone calls. The last phone number I received from their support team was NEVER answered by but continued to say I would be helped as soon as possible even after an HOUR of remaining on HOLD. I will never EVER shop at their store again.

Horrible service. Ordered an appliance, the delivery vendor arrives without the power cord, leaves the unit in the garage, saying they will come back to finish the installation which they never did. I call HD customer service and they are rude, and expect me to wait a whole week more for them to come out again. Dont waste your time or money on Home Depot.

I went to pickup an order for a item I purchased online and waited for 15 minutes. All of the employees ignored me, so finally I asked an employee about someone working in the department and she was very rude and unprofessional.

Found out today that home depot closed my account instead of them begin professional lying talking all this trash I went and got my credit report and I see where they closed the account this lady called me the other day nonsense talk just remember people the singer Tyrese Gibson has a $1 million lawsuit against them for being discriminated discriminatory they do the most don’t do business with them bank

Went to order a $12 pack of CFL Light Globes from our local home depot store. Said delivery was "FREE" so placed the order in the shopping cart. When I went to check out there was a $35 shipping charge for something that they stated had free shipping, and the item only had to come from 45 minutes away!

Home Depots site is deceptive at best and their shipping rates are rediculous and very much unjustifiable.

We received a Home Depot delivery of a defective Frigidaire Range on Friday, September, 27, 2024. The first time the drawer below the oven unit was opened the right hand rail fell off the unit; we also found the two screws securing the face plate to the drawer body are stripped and wobble in place. On Monday, Set. 30, 2024, I completed a Chat with Home Depot customer who reported the purchase was outside their 48 hr. warranty window and was told to call the Frigidaire Corporation, their Chat immediately told me to call Home Depot. I forced the issue on a second Frigidaire Chat who required pictures of the defective drawer and the purchase and delivery receipts, all were provided the same day. Frigidaire's Customer Service has sent an incorrect part for me to repair the $1118 Range. Recently, I have been offered a repair technician to REVIEW the defect six weeks after initial purchase.