Home Depot Reviews 

Home Depot did a decent job overall, no major complaints. Customer service got back to me within a day when I had a question. The final price ended up higher than expected once fees were added. Might give them another chance down the line.

I purchased a gas dryer and an electric dryer on July 1.
Since that time, Home Depot has pushed my delivery back
twice, so now my expected order is supposedly
rescheduled for July 29. However, after talking to Grace
from Home Depot customer service, my order is not
scheduled for a delivery period. It is just sitting in a
warehouse waiting to be put on a schedule. There is no
explanation other than that Home Depot is waiting on a
carrier to be assigned to my order. The rescheduled
messages are always coming with a reschedule for at least
another week or two out, but like I just said, my order is not
scheduled, nor has it been scheduled for any delivery date
yet. This is very unprofessional, and the fact that my order
has never been scheduled for any delivery date since my
order it is a bald-faced lie as well.

On June 11, 2026 I ordered four Bob diffusers for my fluorescent lights at the Bonham Texas Senior center. What I received were two Bob diffusers and I immediately returned them. They say they sent for Bob diffusers and they did not. They are refusing to give me my refund. I returned the items that they sent me so I have nothing for my 60 bucks. This is the worst experience I've ever had with Home Depot. I never intend to use them for anything again.

I had TWO Credit Cards with them. A $68 payment was due on the 17th and on the 19th they added a $29 late fee. On the 21st I got an email. Called Customer Service and I cancelled both cards, thank you. If I find out that they hit my credit score (780) there will be trouble.

Bought a Milwaukee hammer drill from Home Depot in Timonium, MD in May 2025 because of Milwaukee’s reputation and 5-year warranty. After only two projects, the drill completely stopped working.

I went to the Timonium store for help with the warranty process, but neither the clerk nor Store Manager John seemed interested in assisting. I’ve spent thousands on Milwaukee tools over the years, and this experience was extremely disappointing.

Premium tools should last longer than a year and two projects, and customers deserve better support when a product fails. John the SM couldn’t even be bothered to find any kind of solution for me.

Don't trust them when you schedule a delivery! A week ago I bought a refrigerator and scheduled the delivery for Sat 5/23. 24 hours prior, they set up a time for morning delivery and by the afternoon they sent me know that they moved the date. When I called and spoke to Robert, the Supervisor for Specialties, and explained that I was only in town this weekend, the only helpful thing he was concerned with was processing my return of the refrigerator. He had absolutely no concern about the situation I was in, showed no empathy or customer service. I will not do business with Home Depot again out of principle.

Rating: ⭐⭐⭐⭐⭐

I want to give a massive shout-out to Troy and Blunt at the Pro Department. If you’re a contractor or a DIYer who values efficiency and expertise, these are the guys you need to see.

Going "above and beyond" doesn't even begin to cover the level of service they provided. They didn't just point me toward an aisle; they took the time to understand the specifics of my project and treated my business goals as if they were their own.

Why Troy and Blunt Stand Out:

• Exceptional Problem Solving: When I ran into a logistical nightmare, Blunt took the initiative to call several different locations just to track down a van for me to rent. He didn't stop until he found a solution, saving me hours of stress.

• Incredible Patience: Troy was so patient and helpful throughout the entire process. He walked me through the technical details of my materials and made sure I had every single item required before I left the floor.

• Expert Knowledge: They clearly know the industry inside and out. Their advice saved me both time and money, and their technical insights were invaluable.

• Unmatched Work Ethic: They operate with a sense of urgency and professionalism that is rare to find. They truly stepped outside their standard job descriptions to ensure I walked out with everything I needed to succeed.

Seamless Truck & Van Rental
The coordination on the truck rental was the cherry on top. Between Blunt’s persistence in finding a vehicle and Troy’s help coordinating the load-out, the transition from the store to the job site was completely seamless. It’s that kind of "all-in-one" support that keeps a project on schedule.

The Home Depot is lucky to have professionals of this caliber on their team. Troy and Blunt are the gold standard for customer service in the trades. I’ll be specifically seeking them out for all my future projects! ⭐

Terrible customer service, I tried to resolve an issue with my deliver and the rep “Tina” was basically like oh well too bad. Will not order from them again.

Purchased a new GE 4.8 cu. ft. washer to only have it not work any longer due to the fact that it trips the circuit breaker every time we turn it on. Paid an electrician $500 to confirm that indeed it is the washer. Called Allstate protection plan and got the run around about the coverage and finally they told us "oh you still have the manufacturing warranty", so we called GE and got another run around about the coverage. All in all we now have a washer that we can't use or get replaced.

The Grove City Ohio store on Stringtown rd has the most horrible customer service skills that i ever experienced!! Certain ones can make a exchange without a receipt and certain people can not ..i had a damaged faucet that was extremely hard to turn on the hot water side..i called a plumber who told me what the issue and so he removed the Delta faucet and they refused to let me exchange it because i paid cash for it and couldn’t find my receipt…i purchased a stove that had a small dent and i was given a cash credit from the store which i purchased the faucet with the cash credit ..the assistant manager could pull up my order details where he verified from my order notes that i received the cash credit ..after checking my phone number and email for a receipt it was determined that i could not be helped and the customer service representative and assistant store manager were cold ,unconcerned and unapologetic to situation that i was in …the original box and paper work was available and i still couldn’t get a even exchange..i had to repurchase $200.00 faucet and pay the plumber to replace it..i called Delta and they could only send a replacement which takes ten days..so i was forced to purchase another $200 faucets or go ten days without a faucet!!!

This is about HomeDepot.com NOT THE BRICK & MORTOR STORES.
.
Slow motion NIGHTMARE
Avoid the website
If you must order online, Make them order it, to the store NOT HOME DELIVERY. CHECK EVERYTHING BEFORE YOU TAKE IT Home.
if you can't get reviews on an item DON'T BUY IT.
At least ask Ai about problems & complaints of an item & brand name. B4 U buy
.
Stores & most people are good & helpful. Avoid new people, they're not trained well in my opinion.

Update: The email i was to get in "a few min abt 3-4pm 4-18-2026"
Arrived 1am 4-19-26
i got it about 5 am 4-19-26
It was lacking in info.
Still wasn't clear, if the questionable skyhalo scissor jack Only, had been deleted. Later (abt 9am 4-19-26) my credit card said an amnt abt $25 had been set to refund. That was the abt the amount of the of doo doo jack. So I'm ASSUMING Was jack only. At about noon 4-19-26 i got confirmation from the Home Depot answering serv that only the jack was deleted. Which was FINALLY Correct. What a LONG DRAWN OUT NIGHTMARE
O M G !!
Just this am 4-20-26 email saying they deleted the other item torque wrench Unbelievable!
.
FYI: I ALSO HAD 4 issues with:
A refrigerator delivery set up.

A different order dishwasher all delivered to store since continuous problems with independent delivery people
1st whole front bottom crushed couldn't even open door. 2nd right side bottom crushed, mngr suggested would give me a"discount plus free repair warranty" when i asked if it would repair or fix, if a circuit board failed due to trama cracking from dropping it. He said no "no repairs for shipping damage" Unbelievable!! So i said no
3rd dishwasher arrived with a Forklift blade hole through front out the back. You could see all the way through it.!! They were out of stock on that unit. i had to pay MORE money to order a 4th different dishwasher. Had to get a letter from Home Depot stating all the replacements so the tenant would believe me & i wasn't just stalling About 5-6 weeks.
The lady who helped me got me a partial discount of the increased price got fired shortly after.
There was yet another problem with delivery on a tile saw.
Dual fuel generator not only delivered dented frame, but also had to do internal re-wiring to make it work properly, with surge protector UPS (which it destroyed) before i realized the issue.
The neutral wire inside generator itself had to be re-wired if i remember correctly. to the frame & an additional wire to the GROUND With a spike. Had to get an email with the tech specs & wiring diagram that weren't provided with the generator.
It was Pre wired for Motorhome only.
DONT BUY HOME DEPOT ONLINE. BUY IN-STORE INSPECT CAREFULLY
All these other problems happened before this order 4-18-26
PS i don't know if they still do it. But at the time of the generator email pushing for review i did an ok 3 or 4*
For delivery. When i went back a week or 2 later to update info i was told i couldn't edit my review. So you only get one time chance to write a review & limited time to write one at all

This company works hard and diligently assist it customers. No customer goes unwarranted here Top bosses and top employees

Thank you to the lady that helped me today!!!

Purchased an Ilve 40”range on December 15, 2025 from Home Depot. The range was delivered and professionally set up on December 23rd. We immediately had the problem of not being able to ignite the burners as intended. We had to lite them using a secondary flame. (Cigarette lighter)
Called Ilev for service and they were accommodating, however, the closest service technician had to drive 2 and 1/2 hours “one way” to service the range. He determined the Mother Board was defective, the lights and fans in the oven were also not functioning. These issues were present on the first day right out of the box.
He placed an order for replacement parts and said for us to call when the parts arrived.
Approximately 3 weeks later the parts arrived and we called for the technician, he was scheduled a few days later and everything seemed perfect after his work and the range was completely functional.
Approximately two weeks later, just yesterday morning and after the technician had everything working, we turn on the oven and heard two loud “booms” and the range began to smoke.
Turned off the range tried to call Ilve but being Saturday no one was available.
We called Home Deport and spoke with several representatives. They referred us to Ilev for service.
After much thought we decided along with Home Depot to return the range for a full refund.
I still have to schedule the pick up and the refund will take a few weeks. We will apparently not be compensated for the cost of installation/disconnection and the lack of use of a fully functional range for several weeks.
I’m reasonably confident in Home Depot and feel they will end this saga on a positive note.
The Ilve product looks great and has lots of good features. The product is manufactured in Italy and the quality is sub par along with the repair parts logistics and service technician support.
Hopefully the company (Ilev)will take mine and other product reviews seriously to improve the product and service quality.
Without the drastic improvement their entry into the US market will be short lived.
I’m hopeful this review is helpful.

I highly suggest you hire new staff because those people wouldn't stop talking shit about me if this keeps on going I won't be coming back and I'll be getting a lawyer

Nice job everything respect

Good service and knowledgeable employees.

I ordered a toilet and was promised delivery on 10/28. I was sent a notice that it was delayed and would be delivered on 11/1. On 11/1 in the evening I received another delay notice with no idea when it would be delivered. I had to cancel the order and they won't credit back my card for 3-5 days. All this happened while I spent over 30 minutes on hold.

Home depot is reliable when it comes to home improvement and DIY supplies. I've ordered tools, shelves, and small hardware online-everything arrived on time and as described. The website makes it easy to find what you need, and customer pickup is usually quick. Prices are competitive and the quality is consistent.

I ordered an oven and set up a delivery time today between 11am-3pm. The driver’s apparently called me but my phone spits out numbers not in my call list. They never left a message that they the delivery drivers were here. So I open the front door and see their truck pulling away. I call to explain how absurd it is to not notify me by phone they are here in front of my house. I canceled the order and canceled my Home Depot credit card.