Holidaysways Reviews 100

I just wana finish because of money.

I followed a link to purchase a gift and paid for delivery, however when I didn’t received a confirmation email after payment, I asked support, who said that the order wasn’t what I purchased, it was a gift card and I had signed up to a subscription. I gave them the order number but they said it wasn’t anything to do with their store. I asked to cancel my subscription, which they did, however still have not received a cancellation email.
I had to then ask another colleague the next day to make sure the cancellation had been actioned so I wasn’t charged any more. I now won’t receive a refund, even though the link was from their store, lost money and don’t know if my account has been cancelled.

Edit: 7th August
In addition to the above aforementioned issues, I have not received a full refund or ANY compensation, but have been harassed and sent numerous emails asking me to remove this review. The latest email saying

‘ However, the system is currently flagging a discrepancy due to the existing public review, which appears to be delaying the final release of the refund.’ Which is absolutely ridiculous and illegal. A company cannot refuse a refund based on a negative review of their company/product. So, I am lowering my stars down to 1 and if I could lower it to 0 or minus, I would. Disgusting and ridiculous behaviour!!

I had a good and satisfying experience and the customer service was excellent.. Nicolan addressed my matter to my full satisfaction. Thank you!

Sunil (Mr)

Escalation team is in touch and helping to resolve the issue

Not a good experience. But Marshall promised me to resolve the issue once done submitting a review.

Update as of april 26,2025 ayla from quality assurance team processed the refund and assured me it will be credited 5 to 7 business days. I hope its legit. Best regards.

I phoned the company with a dispute regarding my account and they where more than helpful to fulfill my request.
Thank you so much.

Very good customer service , always responsive and very helpful . Mr.Marshall helped me a lot. Would suggest everyone use it!!

I can easally talk to anyone and they are so helpful.

Issue addressed by Anne. She was very helpful, with good communication and provided good service.