Holidays Experts Reviews 

115
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful and polite, guiding clients smoothly and patiently through every single step of the visa application procedure. Travelers are truly delighted with the prompt assistance, stress-free consultations, and overall efficient service that consistently deliver successful and timely results for everyone involved. However, some people mentioned issues with inconsistent communication, ignored messages, and extremely poor support after initial payments were successfully completed. A few reviewers also experienced frustrating delays, unhelpful responses from agents, and costly mistakes regarding the validity of their required travel documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that certain agents provide exceptional support and... See more

Service

Clients share satisfaction on service, frequently highlighting supportive and efficient staff members who... See more

Customer service

People report positive experiences with customer service, consistently praising support agents for being... See more

Holidays

Customers consistently note positive experiences with holidays, frequently praising supportive staff members... See more

User experience

Consumers find user experience to be an amazing and stress-free journey, noting that the entire process is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with this company has been good because of one staff Katherine, she went above and beyond to make sure I have my visa despite several odds. She is a genius and genuine. Thank u Katherin... See more

Company replied

Rated 4 out of 5 stars

It was great, Jennifer who was assisting me did all the paperwork, very prompt in answering queries. Got the Schengen visa in 2 days.

Company replied

Rated 4 out of 5 stars

I did my Schengen visa with jeniffer and I got through I would definitely recommend them. Thanks jeniffer I really appreciate it

Company replied

Rated 5 out of 5 stars

I applied for a Schengen visa with holiday experts for my sister and I. I must say they are very good in assisting with everything from beginning to end. Their worker Samuel a God sent, he Communicat... See more


Company details

Written by the company

At Holidays Experts, we make the Schengen visa process simple and stress-free for travellers across the UK. Our experienced team has helped countless people get their visas approved and plan their European trips with confidence. From checking your documents to booking your visa appointment, we guide you through every step with care and clear communication.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(115)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer care.Well experienced…

Great customer care.Well experienced people, they really know what they’re doing
Especially Jennifer .
I highly recommend this company to everyone

12 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

We’re glad Jennifer made the process smooth and stress-free. Thank you for trusting Holiday Experts and recommending us!

Rated 5 out of 5 stars

Hi big shout out the guy Martin such a…

Hi big shout out the guy Martin such a amazing person so professional he help me greeting visa in no time and kept me posted throughout the process very well spoken person highly appreciated and recommended 10/10 thanks Martin GOD bless u 🤗

11 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you so much for your kind words! We’re really happy to hear Martin made your visa process quick and easy. We truly appreciate your recommendation and wish you a wonderful journey.

Rated 5 out of 5 stars

I recommend this company they explain…

I recommend this company they explain everything in details and help with everything they are very cheap and they listen to people and people and myself very quick got visas they don't play they help...

11 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you for sharing your experience! We’re glad our team was able to guide you properly and make the visa process quick and straightforward. It means a lot to us that you found our service helpful. Wishing you safe and happy travels!

Rated 5 out of 5 stars

Huge Thanks to Ms.Katherine

Huge Thanks to Ms.Katherine! They prepared all my documents for my Spain visa in very short span of time. Everything was flawless, professional, fast and reliable. Highly recommend!

5 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you so much for your kind words! We’re glad Katherine was able to prepare everything quickly and make your Spain visa process smooth. We really appreciate your recommendation!

Rated 5 out of 5 stars

I got good respond form Jennifer.its…

I got good respond form Jennifer.its good experience and i got visa.

5 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you for sharing your experience! We’re pleased to know Jennifer was helpful and that you successfully received your visa.

Rated 5 out of 5 stars

Visa Approved

Visa Approved – Excellent Service from Start to Finish

I am delighted to update my previous review to confirm that our Schengen visa application has been approved, and our passports with the visas arrived safely at our property yesterday.

I would like to sincerely thank Katherine and the entire team for their exceptional support, professionalism, and dedication throughout the process. Their expertise, attention to detail, and commitment to ensuring that all our documents were properly prepared played a significant role in making the application process smooth and stress-free.

From the initial consultation to the final outcome, the team demonstrated a high level of experience and efficiency. Every step was carefully handled, giving us confidence throughout the application process.

My family and I truly appreciate all the hard work and effort that went into assisting us. The excellent service we received is highly valued and will not be forgotten.

I highly recommend this company to anyone planning to apply for a visa. Their experienced staff members know exactly how to organise and prepare visa applications professionally, greatly increasing the chances of a successful outcome.

Thank you once again, Katherine and the entire team, for your outstanding service and support.

3 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

We really appreciate your kind words! It’s great to know Katherine and the team were able to assist you and make the whole process easier.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, very hands on. Carey John specially was very helpful throughout the whole process.

3 June 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you for sharing your experience! We’re glad Carey John was there to support you and make the process smooth.

Rated 5 out of 5 stars

I got my visa in few days

I got my visa in few days , really glad 😊 such a nice service . Many thanks to : Jennifer Robert who done everything

23 May 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

Thank you for your lovely feedback! We’re happy Jennifer made the process easy and helped you receive your visa so quickly.

Rated 1 out of 5 stars

Avoid it

Avoid it. They took £259 and provided no proof of spending apart from list of services written by them. Did not get an appointment on time and weren't responding to my calls. When communicated I was called "bro" and on two occasions hanged up on me. Very unprofessional scam like. Eventhough I was entitled to refund they offered only a fraction of £77 voucher for future services which obviously I will not use. It seemed they were more concerned and pressing on me to sign their documents I guess that is to cover themselves legally.

19 May 2026
Unprompted review
Holidays Experts logo

Reply from Holidays Experts

We’re sorry to hear about your experience. We take concerns regarding appointments, communication and refunds seriously. Please share your booking reference so we can review the case with the relevant team and understand what happened.

Rated 3 out of 5 stars

I was in touch with jeniffer for my…

I was in touch with jeniffer for my application form to be review for applying to moldova. As this was my first time i wasn’t sure, what exactly was needed for the application to be completed. Jeniffer, was helpful. Though seemed like she wasn’t much sure as looked like her first time applying as well. My visa form was deemed inadmissible due to lack of incorrect information provided and wrong visa type request. After 4th correction on application finally, I have managed to receive the visa. For a time i was quite scared, if I’m being honest. But despite of all of this, jeniffer was patience and helped me throughout the correction process. She was polițe and helpful.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience the first time I…

Wonderful experience the first time I got in touch with Holiday Expert.Supportive in consultation about the avaliable appointments for Germany visa. It took like two weeks to have all documents ready for the visa appointment for Germany and then the following week obtained my Germany visa. It was worth it.A big thank you to Jennifer who supported myself and husband .

5 May 2026
Unprompted review
Rated 4 out of 5 stars

I would like to sincerely thank Carey…


I would like to sincerely thank Carey John for his excellent assistance with my Schengen visa application. The entire process was smooth, well-organised, and stress-free thanks to his guidance.

He was professional, knowledgeable, and very responsive, always taking the time to answer all my queries clearly. I truly appreciate his reliability and friendly approach, and I highly recommend his services.

4 May 2026
Unprompted review

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