We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Holidaysafe Travel Insurance
Written by the company
Why choose Holidaysafe?
Written by the company

- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday Safe has competent, helpful staff on phone
Holiday Safe has competent, helpful staff on 0333 005 1062.
If you can't find what you need online or from the chatbot, give them a call.
Haven't made a claim yet so I don't…
Haven't made a claim yet so I don't know how to rate them.
A Very Professional Experience.
Both my wife and myself were very satisfied with your travel insurance advisor, she was very clear and precise about our health conditions and made our experience very easy in answering the various health questions we were given in relation to our current health conditions.
May use AI-assist with repliesRead more
Clear and easy to apply
Happy Customer
Since discovering Hollday Safe I have ben very satisfied and so when think holiday automatically hink Holifay Safe.
Makes sense!
The pages on their website kept…Very inefficient..nothing works
The pages on their website kept freezing. I spoke on live chat, they sent me to book a call, but there were no appointments free at all? so could not make any purchace of travel insurance. Very inefficient

Reply from Holidaysafe Travel Insurance
Lack of flexibility
Lack of flexibility - I only wanted cancellation cover for a UK holiday. What I got was the same as overseas travel including such things as medical cover, repatriation, flight cancellation, baggage cover etc none of which were relevant.

Reply from Holidaysafe Travel Insurance
Excellent travel insurance
The guy that helped us was brilliant so helpful and knowledgeable Romesh a real cred to you
Affordable cover.
I have had bowel and liver cancer in the last 4 years and most companies wanted to charge me a fortune for cover. I came across HolidaySafe on the MacMillan site and it was so much cheaper. I have used them many times and on my 2nd occasion I had to make a claim which, after emailing the relevant paperwork and a short phone call from a lovely lady, was paid out in a few days. Last year I was going to visit my daughter in Australia but I was getting ridiculous insurance quotes up to £12,000 and as my visit was under 45 days HolidaySafe gave me a quote of £278. I’m 67 and do not take any medication, so I was shocked at some of the ridiculous quotes. I would never use any other company for my travel insurance.
Great Customer Service Support
Have had a number of policies through Holiday Safe. Customer care always helpful and policy prices are very competitive
Policy not required
Fortunately I did not have to use the policy. I would only comment if I had to use the policy. However it was good to have insurance if required.
Competitive annual Holiday Insurance…
Competitive annual Holiday Insurance for older people even with a few minor health issues.
Easy to book over the phone.
Easy to follow and answer the online questions…
It was easy to follow and answer the online questions and make payment. Documentation followed promptly, Happy that I did not have any cause to make a claim!
try this company.
having used the company previously I knew what to expect. good service and realistic prices. my partners medical issues were no problem and price quoted would not go anywhere else.
Knowing I was well covered if anything…
Knowing I was well covered if anything went wrong.
Tried to book insurance for family and…
Tried to book insurance for family and could not complete as web site would not accept payment, tried again later and same situation. Re booked with another company as I had no policy to be told the next day I had a policy! Tried to cancel online not working tried customer service and the indian lady struggled for 20 mins to then tell me could not as system not working. I asked to call back to confirm cancellation but nothing and no email. Later went back and cancelled online. price wise ok but not the best for value.

Reply from Holidaysafe Travel Insurance
Easy process and good value for over 75s
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.