3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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Review summary
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Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Person who took my call was helpful and…
Person who took my call was helpful and patient with both me and the medical hoops we had to go through to achieve a quote
13 May 2026
The whole process was easy
The whole process was easy, completely on-line, and I got the insurance I needed for much less than I feared might be the case.
5 May 2026
Always get a good deal with…
Always get a good deal with HolidaySafe, used them for years now. Go direct as don’t think they’re on any comparison sites.
2 May 2026
Satisfied customer :)
Purchased this plan for a trip to the USA and specifically for the cruise add on. Thankfully didn’t have to use the insurance but felt confident that if anything did go wrong that I’d chosen a reliable provider. Easy to purchase and clear information and communication. Will use again for my next cruise trip!
21 January 2026
Seems like a good deal,easy to take out…
Seems like a good deal,easy to take out and a competitive price.but like all insurance,you find out how good the policy is if you have to use it.which I hope doesn't happen.its peace of mind..
28 April 2026
Excellent efficient service from Lala
Excellent efficient service from Lala. Knowledgeable & extremely helpful.
3 May 2026
Always feel safe with Holidaysafe !
25 April 2026
Problem free and simple
25 April 2026
The website was very good to use
The website was very good to use. Prices for holiday insurance was good.
5 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I can't whole heartily recommend…
I can't whole heartily recommend Holidaysafe yet since I have never made a claim - hopefully if I ever have to they will treat it fairly.
24 April 2026
Reply from Holidaysafe Travel Insurance
Hi Colin,
Thank you for taking the time to leave us a review and for your honest feedback.
If you do have any queries, you can contact the customer service team on 0333 005 1062.
Kind regards,
Claire
Holidaysafe Team
AVOID AVOID – CLAIMS ARE DEALT WITH BY COLLINSON
AVOID, AVOID as Holidaysafe use Collinson – read their reviews! – as their loss adjustor, aka 'claims dodger'. Collinson are based in South Africa and dealing with their claims advisors is akin to dealing with robots who've been primed to be as unhelpful as possible – clearly and cynically to frustrate and irritate clients to the point they walk away from the claim. I was asked – in two calls during both of which the line cut out – to provide documents I'd already provided; when I pointd this out I was told they were not the correct format. When i asked what the correct format was, she was unable to specify. I therefore asked her to send me an email listing what was required. She told me she was 'unable to send emails'. Unbelievable. I suspect many people who've left a review on here have never had to claim. My claim should have been straightforward and was for the relatively small amount of £300 for travel delay (following a train crash in the south of France) that suspended the railway line for over 24 hours. Instead it has turned into an unbelievable palaver. i will be contacting Which who recommend this outfit and are damaging their own reputation by doing so.
24 April 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hello,
Thank you for taking the time to leave us a review and I am sorry to learn of your claims experience.
You are correct, the claims are handled by the insurer of the policy, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.
We have referred this matter to their team to review and contact you accordingly.
Kind regards,
Claire
HolidaySafe Team
Seems like a good service and have used…
Seems like a good service and have used several times but fortunately have not had to make a claim so cannot comment on how easy that would be. However I think the medical declaration section could be a little clearer and Ideally if you are a returning customer with no changes to the previous declaration you should be able to click a box which says that and not re enter all the info again. Also sometimes when entering info the system seems to go back to the start of the same question, software bug ?
27 April 2026
Reply from Holidaysafe Travel Insurance
Hi Rodney,
Thank you for taking the time to leave us a review and for your honest feedback.
We have sent you an email to discuss this further.
Kind regards,
Claire
HolidaySafe Team
Competitive price
Competitive price - never had to claim so I can’t comment but no complaints so far
26 April 2026
These surveys are pointless
17 April 2026
Easy to arrange and a fair price.
23 April 2026
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