holidaycottages.co.uk Reviews 

122,731
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37,958 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the fantastic locations, noting that properties offer beautiful surroundings, scenic views, and easy access to nearby beaches and local amenities. Guests also appreciate the exceptional facilities, mentioning well-equipped kitchens, comfortable beds, and relaxing outdoor spaces like private gardens and hot tubs. However, some customers also noted concerns regarding cleanliness, mentioning that certain properties felt less fresh than expected or showed visible signs of neglect upon arrival. A few people also felt that parts of the accommodation required better property maintenance and general upkeep due to noticeable wear and tear over time.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting wonderful views and a peaceful... See more

Facilities

Consumers find facilities to be positive, highlighting well-equipped kitchens, comfortable bedrooms, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with comfortable bedrooms, clean... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting straightforward booking... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting a smooth, hassle-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really beautifully presented cottage with thoughtful welcome gifts and friendly hosts. Great amenities and a well setup kitchen made our stay very comfortable. Beautiful surroundings and a lovely outd... See more

Rated 5 out of 5 stars

We enjoyed staying in a clean modern villa which had great views and was located in attractive countryside.The house was well equipped. Being a family meant that nearby beaches, were important and t... See more

Rated 5 out of 5 stars

The bungalow was beautiful with really comfortable beds and everything provided. We've stayed in great places before but never been supplied with all the everyday essentials, washing up liquid toil... See more

Rated 5 out of 5 stars

We spent a fabulous week at this cottage, it was wonderful, had everything we needed and plenty of room. The outside space was amazing which allowed our dog to completely relax and go on long walks.... See more


Company details

  1. Self-Catering Accommodation
  2. Cottage
  3. Cottage Rental

About holidaycottages.co.uk

Written by the company

holidaycottages.co.uk is a specialist holiday provider and part of Travel Chapter, one of the UK’s leading holiday letting agencies.

It offers quality self-catering holiday homes across the UK and Ireland. Every property in its 16,000-strong collection is personally inspected to meet high standards of quality and comfort, so guests can book with confidence.

holidaycottages.co.uk is recognised for exceptional customer service, rated excellent on Trustpilot and holding a Feefo Platinum Trusted Service Award. Guests are supported by a dedicated holiday team before, during and after their stay, and they can expect a clear and straightforward booking process.

Focused on delivering reliable, high-quality holidays, holidaycottages.co.uk combines expert support with in-depth knowledge of destinations across the UK and Ireland.

As part of a certified B Corp, it is also committed to responsible tourism and supporting local communities its properties are located.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(122,731)

36,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the beautiful scenery

Love the beautiful scenery, the quietness and tranquillity of the area, and how close it is to the sandy beach. We were also blessed with beautiful weather during our stay, which made the experience even more special.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

No faults

Easily contactable, great prices. Managed to find accommodation for 7 adults (one being 91!) two children and two infants with no problem.
Every worry was resolved quickly and we had a faultless holiday, thanks!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous family property

We had a lovely stay at this beautiful cottage in Haverfordwest. It’s detached, spacious, modern, spotlessly clean and very comfortable. My husband particularly appreciated the thoughtful decor with some lovely touches reflecting his interests in game and shooting.
The location is fantastic for exploring Pembrokeshire, being relatively close to some gorgeous beaches. We visited Freshwater East, Little Haven and Broad Haven South (accessed via the Lily Ponds) and had a wonderful time.
We enjoyed our stay so much that we’re already looking at booking again for next year! Highly recommended.

7 August 2026
Unprompted review
Rated 3 out of 5 stars

A sweet little chalet with a great view and amazing location.

The cottage itself was clean, well set out and in an amazing location. The views from the amazing windows were incredible. What a spot to watch the eclipse from!
However, we felt there was a lack of privacy at times. There is shared parking to the side of the house which is not made clear in the listing. Everyone staying at the glamping site walks past your cottage to get to them. It made it hard to relax on the decking. And the hot tub could do with a little more privacy too.
Overall we had a great time, but the cottage needs a couple more tweeks to itself or the listing.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Curlew Cottage

This is the perfect set up for a relaxing fishing holiday, the lake is beautiful well established with a good stock of fish. A very good array of wildlife especially the birds.
If you just want to relax and watch the world go by this place is perfect.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star

Booking process was straight forward and cottage as advertised.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a lovely stay at Valley View

We had a lovely stay at Valley View. It’s beautifully quiet and fully equipped with everything you could possibly need. Scarlett is a wonderful host- there if you need but never intrusive. Our dogs loved the secure garden access and the adjoining field for walks. Would highly recommend.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

The Farthings is an excellent UK holiday base in Benhall Suffolk.

We thoroughly enjoyed our stay at The Farthings in Benhall. Booking on the Holiday Cottages app was easy and all the details we needed were provided prior to our arrival. The place was well equipped, clean and very cosy. We were extremely comfortable there for the whole 7 nights and had everything we could possibly need, even a washing machine and an extremely comfortable bed! (Which I miss now). My husband especially loved the selection of books as he’s such a book worm. We met the lovely owner Kate, who kindly welcomed us and left us some lovely treats which we really appreciated. We loved the chocolate brownies they were amazing, thank you! The Farthings is such a great base for exploring Suffolk. We especially loved Southwolds amazing beach and Framlingham’s local pub/hotel called The Crown. The food there was superb. Everywhere was so easy to get to by car and we got to explore quite a lot. Perfect Uk holiday and the weather made it even more special, it was like being abroad. We enjoyed our evening walks along Aldeburgh beach. I really appreciated how everything was left for us on arrival so I made sure I cleaned and left it spotless too. We will definitely be back. Thank you so much,

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic apartment in heart of Whitby

Fantastic apartment in heart of Whitby, Great views of the river, the boats and “Whitby life”. Apartment was clean, modern with large open plan kitchen, lounge and dining area. Sitting in the large bay window with the windows open you could happily watch the world go by! Would highly recommended,

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company ethos and took my holiday savings …

A company who only cares about doubling their money and will happily take money off you without a second thought for your circumstances, even when they have not had any financial losses.

It’s ironic their website gives off a people focused and family friendly reputation but when it came down to doubling their income
or refunding someone for a genuine error which does not cost them anything they won’t communicate and just take over a thousand pounds off me and deprive me of an annual family holiday. The only sentence I heard was it’s in the terms and conditions.

I booked a house with this company two months out from an annual family holiday. When I saw further details about the house the next day I saw it wasn’t suitable for a young baby so looked to cancel and made the mistake of not seeing it was non refundable. When I realised it was unable to reverse I messaged them straight away to ask to reinstate my booking.

Three days passed and the only response I got was that they couldn’t do anything and told me it was my mistake.

I asked if I could reinstate the booking but they said that the place had been rebooked. Despite them rebooking it 2 months in advance of the date they still would not offer a refund or a part refund or a credit for further dates. I am now a thousand ponds plus out of pocket and unable to go on holiday with my family.

I hoped that with their people first policy stated on their website that they would have understood the situation and that I was not looking for any financial gain.

Sadly not, just read the t’s and c’s is all they said over and over again and they took my money and the new bookings.

Shocking for a ‘local’ company in the south west. I had used them in the past but will never go near them again.

Booked via Airbnb: HMF5HZ4HYC

1 August 2026
Unprompted review
holidaycottages.co.uk logo

Reply from holidaycottages.co.uk

Hello Charles,

Thank you for your feedback.

We're sorry to read of your disappointment and appreciate the impact this situation has had on you and your family.

We would like the opportunity to review the concerns you have raised and have requested your booking reference so that we can locate your booking and fully investigate the circumstances surrounding your cancellation, subsequent communications, and the points you have highlighted in your review.

Once we receive your booking reference, we will ensure your concerns are carefully considered and reviewed by the appropriate team.

We look forward to hearing from you.

Kind regards,
holidaycottages.co.uk

Rated 4 out of 5 stars

The cottage is in a lovely location

The cottage is in a lovely location and spacious enough for 4 adults and 1 child. We had our dog with us and he enjoyed the open space around the cottage. Some parts of the property are quite dated and could do with a refresh but it is a comfortable place to stay and it was ideal location to visit other places like Scarborough and Robin Hoods Bay

7 August 2026
Unprompted review

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