Holidaybreakz Reviews 1,168

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff to be very helpful and professional, providing excellent customer service and assistance with bookings and flight details. Reviewers appreciated the smooth and seamless booking processes, with some highlighting specific agents for their patience and clear explanations. However, some customers were dissatisfied with the pricing, noting that advertised low prices often increased significantly after booking, sometimes requiring substantial additional payments. A few other people also felt that the booking process was misleading, with tickets showing as "in process" but never being issued, leading to frustration and extra costs.

What people talk about most

Price

Consumers consistently express dissatisfaction with pricing. Many report being lured by low advertised... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers reported issues where initial... See more

Service

People report ambiguous experiences with service. Many consumers praise the professional, fast, and excellent... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise agents like Adam, Robert, Chloe,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert, he helped me a lot with booking my flight for a great price specially when it was a last minute purchase. Grateful with the service and guiding process from start to finish.

Rated 4 out of 5 stars

Robert was my representative. Company service at the beginning was no good. But after they found another options for my travel.

Rated 4 out of 5 stars

Robert is very helpful for double confirmation of my flight schedule. The ticket was not as cheap as I expected, but under the circumstances, I think they did their best for me and my family.


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Airport Hotel
  4. Cruise Travel Agency
  5. Holiday Park

Written by the company

We are a one-stop destination for online flight ticket booking and related services in the USA. We offer the best competitive prices of tickets with top airlines in the world. Holiday Breakz is also committed to providing the best in class support to our millions of customers from all parts of the world. If you are planning for a trip and looking for affordable flight options, you must visit the Holiday Breakz website today.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Robert at customer service

Robert is very helpful for double confirmation of my flight schedule.
The ticket was not as cheap as I expected, but under the circumstances, I think they did their best for me and my family.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

This is a big Scam!

This is a big Scam!! My son bought return ticket from Canada to Abu Dhabi.. After booking, they showed Booking Pending due to non availability of outbound flight, and asked for extra payment for changing the outbound flight. When we refused, they threatened of charging cancellation charges from my Credit Card.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

They were friendly, Robert helped me and even though I was confused repeated the instructions.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Booked flight not available and tried to scam me for more money

We booked round trip flights for 2 and paid $278 plus $60 for cancellation protection fee. 6 hours later the company notified us that the first leg of the flight was okay but there were no economy seats available on the return flight and we would have to come up with an additional $989 to fly first class. We asked for a cancellation of the $278 and they refused because the cancellation protection fee didn't apply. The agent was not helpful and obviously kept reading from a script for customers trying to cancel their bookings. I will never book through Holidaybreakz again and I would not recommend them to anyone.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

STAY FAR

I PURCHASED A FLIGHT FOR $168, AND AFTER WAITING FOR OVER AN HOUR FOR AN EMAIL, I RECEIVED A TEXT REQUESTING THAT I CALL THEM. I CALLED AND SPOKE TO A LISA BLANCO, WHO INFORMED ME THAT MY RETURN FLIGHT WOULD COST AN ADDITIONAL $580. I REQUESTED HER TO CANCEL THE FLIGHT, BUT SHE REFUSED, EXPLAINING THAT IF I CANCELLED, I WOULD LOSE THE $168. I ASKED TO SPEAK WITH A SUPERVISOR AND WAS ADVISED THAT I WOULD NEED TO WAIT ON THE LINE FOR 4 HOURS. REPRESENTITIVE WAS EXTREMELY RUDE AND DISMISSIVE AND HAD A STINK ATTITUDE.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

scam

scam, They listed flights with different timing, durations and prizes. After collecting payment details they routed to original information and higher fare price.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company do not book with them it's a scam. They make you believe that the price will be one thing upon booking but then they double it once they call you. Customer service is not helpful. Again this is a scam!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t book with these guys

Don’t book with these guys. They are totally scam. Once you book They ll say ticket is in progress. They ll cal you next day and say the same flight is not avail for the same price and ll ask you to pay more by saying thy ll book in main cabin. But when you receive the ticket, thy ll book in economy and charge you more than airlines.

Person worked with me is Lisa Blanco
Reviewer: Jeff Wilson

4 April 2026
Unprompted review

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