Hobibear Reviews 150

Wish I had looked at Trustpilot.com before I ordered. The shoes are really uncomfortable and already they're quibbling about refunding my money. I feel like an idiot for falling for the blurb about "barefoot" feeling shoes. AVOID AVOID AVOID.

I wish I'd read the reviews here before purchasing! My experience is just the same - I ordered a pair of cute little boots in size 36 but when they came they were too big for me so i asked to return for a refund. What a useless exercise! This company dont like refunds - gift them to a friend (??!), sell them on, keep them and choose another pair ... a seemingly endless list of alternatives which they say are better than returning - better for whom?? They dont make the boots any smaller than a 36 so I cant buy a smaller size. Not that I would now anyway. Goods must be returned in their original packaging to qualify for a refund but when mine were sent to me the sticky tape from the outer wrapping was all over the inner bag which ripped when I tried to open the parcel so no doubt they will claim this invalidates my return. Dreadful Company! Says they are Hobibear Uk but seem to be based in Germany - AVOID this company if you hope to exchange or refund anything you buy from them.

Do not purchase from this company - they do not support returns which for a shoe company is crazy - I ordered two pairs to check size and fit thinking like most companies under law you can return but they delayed sending and confirming details then offered me an alternative they find returns difficult and costly - the package I followed all instructions sent tracked £20 has just been returned to me having had them confirm details with £40 fee required!!!!

I ordered a pair of shoes for my daughter from the hobibear website. They wrote me a couple of days later that that model
was sold out and asked me to pick another one. I did but they responded after a couple of days that the new model I chose wasn’t available either.
I finally asked for a refund and ordered the same model from Amazon. I pay for the next day delivery with prime so the delivery was supposed to happen the following day but it was delayed. Please don’t order this brand online. Worst experience ever.

Do not buy from this company. Shoes are poor quality and come from China so take 2 week plus to arrive.

The sizing is awful, so shoes are too small. I am told via email that returning will be too expensive as their warehouse is in Germany so why dont I "just gift the shoes to someone else?"!! Joke of a company. Avoid at all costs.

Avoid making any purchases from this company please🙏
Never got my refund after returning them to Germany. I had to pay the return postage. The shoes are poor quality.
Non existing customer service.
They shouldn’t be allowed to trade.

Wish I had read other reviews here before purchasing from this company. Will learn from my mistake and also recommend others to think very carefully before purchasing from these people if not avoid altogether.

They deceitfully market their website as being UK based when in fact they are in China, hence two weeks passing between order and delivery.

Being Chinese based the sizes are erroneously smaller than stated. I ordered a UK 12 which imediately encroaches upon my feet eliminating any barefoot comfort they are meant to provide. These fit more like an 11.5 at best.

Painful experience not going to repeat.

The advert states 'easily returnable' but have to to parcel up your returns, send them track and trace at your own expense to Bremen in Germany. Then inform the company when they arrive and hope they refund your original purchase is not easy!