Hobby-Genki Reviews 1,524

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products, including figures and hard-to-find merchandise, often at competitive prices that beat other retailers. Many highlight the excellent customer service, noting the team's helpfulness, responsiveness, and willingness to resolve issues like product defects or delivery problems. Reviewers also frequently commend the fast shipping and careful packaging, ensuring items arrive in pristine condition. However, some people mentioned issues with order modifications, stating that once an order is placed, it cannot be updated or combined. A few other people also felt that shipping times could be slow, with some experiencing delays or a lack of tracking updates, leading to frustration. There were also occasional complaints about damaged items upon arrival and difficulties with customer service responsiveness in certain situations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection, fair prices,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping times, with... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as fast... See more

Price

Reviewers highlight positive aspects of price, with many customers consistently praising the very reasonable... See more

Customer service

Customers consistently note positive experiences with customer service, praising the impeccable attention and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall great experience. Besides figures they have an incredible collection of merchandise that's hard to come by .. For example if you are into music boxes then look no further. Figures too ar... See more

Rated 5 out of 5 stars

I ordered over 1000$ worth of figures from them. It was confusing at first because the store was also working with the new tariff and tax laws. After I exchanged some emails with Hobby Genki about... See more

Rated 5 out of 5 stars

Hobby Genki has become my number one go-to website for importing figures! Their quick response times for any kind of support I need is always very helpful. My orders are also always carefully packed s... See more

Rated 5 out of 5 stars

I recently ordered the Kotobukiya Bass.exe model kit from Hobby-Genki and I was very pleased with the experience. The price and shipping was very reasonable and beat out the price on any U.S. based we... See more


Company details

  1. Figurine Shop
  2. Children's Toys Store
  3. Hobby Store
  4. Toy Store
  5. Trading Card Store
  6. Video Game Store

Written by the company

Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!


Contact info

  • 3-3-7-34, Shinke, Higashiosaka-shi, Osaka-fu, 5770025, Higashiosaka, Japan

  • hobby-genki.com

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I paid for my order

I paid for my order. A week after my order I received Hobby-Genki I was told I had to pay another shipping fee! I'm going to report this to the proper Federal Agency.

6 September 2025
Unprompted review
Hobby-Genki logo

Reply from Hobby-Genki

Dear Customer,

We are sorry to read your message, but we would like to clarify the situation.

We never requested any additional shipping fee. After your order was placed, we contacted you regarding the new import tariffs recently introduced by the U.S. government. You were not asked to pay for shipping again — we only informed you about the options available to handle these new tariffs:

You could prepay your tariff in advance (DDP) to ensure delivery without extra payment at reception.

You could keep your order stored in our warehouse free of charge and without any time limit, until you decided to ship it.

You could also choose DHL shipment, where the tariff would be paid directly to DHL upon delivery.

Finally, we also offered a full cancellation and refund, which we processed immediately once you requested it.

Please also understand that all this information is clearly displayed on our website, starting from our homepage, and that each order requires confirmation that the customer has read and agreed to our Terms and Conditions of Sale before being placed.

We always aim to provide transparent information and flexible options, and we regret any misunderstanding that may have occurred.

Kind regards,
The Hobby Genki Team

Rated 4 out of 5 stars

Good service

The private warehouse option is very useful, Figures come in quick and with no damage, some figures I get have tight joints but overall very happy with their service!

26 September 2025
Rated 5 out of 5 stars

They are awesome, I mean it

It's been a while now since I have ordered from them.
They have a lot of products and they have even one of the best prices between the websites I order from.
Once they helped me with a request I had even if they usually don't do it. Staff is always kind, only once it happened that they didn't answer me.

I advise them if you are looking for some kind of merch that you cannot find locally, or preorders etc.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

An amazing site

An amazing site, great selection of items, incredible customer service and just 5 stars all round!

27 August 2025
Rated 5 out of 5 stars

They know how to handle tough delivery :)

Was using hobby genki for a bit already, but this time I had an unfortunate situation with my local carrier - and the parcel never showed up at my door and was returned (local delivery company just messed up with this one). At the hobby genki team they helped me track down the parcel and submit a proper ticket for the delivery company's return. They were super lovely and helpful all the way and shipped the same box back with the reimbursement of all previous delivery/return costs. So it's a good price and a good support, all you may enjoy in a store! Very pleased with my experience .

31 August 2025
Unprompted review
Rated 5 out of 5 stars

My first order on hobby-genki…

My first order on hobby-genki and they absolutely didn’t disappoint. My package arrived well taken care off AND 3 days after ordering! I will for sure order again.

3 September 2025
Unprompted review

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