Overall great experience. Besides figures they have an incredible collection of merchandise that's hard to come by .. For example if you are into music boxes then look no further. Figures too ar... See more
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Review summary
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Reviews shaping this summary
I ordered over 1000$ worth of figures from them. It was confusing at first because the store was also working with the new tariff and tax laws. After I exchanged some emails with Hobby Genki about... See more
Hobby Genki has become my number one go-to website for importing figures! Their quick response times for any kind of support I need is always very helpful. My orders are also always carefully packed s... See more
I recently ordered the Kotobukiya Bass.exe model kit from Hobby-Genki and I was very pleased with the experience. The price and shipping was very reasonable and beat out the price on any U.S. based we... See more
Company details
Written by the company
Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!
Contact info
3-3-7-34, Shinke, Higashiosaka-shi, Osaka-fu, 5770025, Higashiosaka, Japan
- hobby-genki.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 24 hours
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Very fast shipping and was able to…
Very fast shipping and was able to consult courier on how to leave my package good price
27 October 2025
My experience with hobby Genki is…
My experience with hobby Genki is amazing, the customer service is always so nice and fast at responding, I love the fair prices and the shipping is always on time, reasonable and fast.
27 October 2025
Amazing service figures came quicker…
Amazing service figures came quicker than expected and in good condition
27 October 2025
I want to say
I want to say, they are one of the best figure companies out there.
28 October 2025
Unprompted review
always attentive and the best products
always attentive and the best products at the best price!
26 September 2025
I paid for my order
I paid for my order. A week after my order I received Hobby-Genki I was told I had to pay another shipping fee! I'm going to report this to the proper Federal Agency.
6 September 2025
Unprompted review
Reply from Hobby-Genki
Dear Customer,
We are sorry to read your message, but we would like to clarify the situation.
We never requested any additional shipping fee. After your order was placed, we contacted you regarding the new import tariffs recently introduced by the U.S. government. You were not asked to pay for shipping again — we only informed you about the options available to handle these new tariffs:
You could prepay your tariff in advance (DDP) to ensure delivery without extra payment at reception.
You could keep your order stored in our warehouse free of charge and without any time limit, until you decided to ship it.
You could also choose DHL shipment, where the tariff would be paid directly to DHL upon delivery.
Finally, we also offered a full cancellation and refund, which we processed immediately once you requested it.
Please also understand that all this information is clearly displayed on our website, starting from our homepage, and that each order requires confirmation that the customer has read and agreed to our Terms and Conditions of Sale before being placed.
We always aim to provide transparent information and flexible options, and we regret any misunderstanding that may have occurred.
Kind regards,
The Hobby Genki Team
Awesome service & great items
Service & items are always great. Shipping has also been fast on all orders. Your my go to store for my import figures.
26 September 2025
Great experience all around
Great customer service, and items were packed very nicely. Will definitely order from here again!!
26 September 2025
Good service
The private warehouse option is very useful, Figures come in quick and with no damage, some figures I get have tight joints but overall very happy with their service!
26 September 2025
Very good products and prices
Very good products and prices . I highly recommend.
10 July 2025
Unprompted review
Best prices in the market
11 September 2025
Unprompted review
They are awesome, I mean it
It's been a while now since I have ordered from them.
They have a lot of products and they have even one of the best prices between the websites I order from.
Once they helped me with a request I had even if they usually don't do it. Staff is always kind, only once it happened that they didn't answer me.
I advise them if you are looking for some kind of merch that you cannot find locally, or preorders etc.
12 September 2025
Unprompted review
An amazing site
An amazing site, great selection of items, incredible customer service and just 5 stars all round!
27 August 2025
They know how to handle tough delivery :)
Was using hobby genki for a bit already, but this time I had an unfortunate situation with my local carrier - and the parcel never showed up at my door and was returned (local delivery company just messed up with this one). At the hobby genki team they helped me track down the parcel and submit a proper ticket for the delivery company's return. They were super lovely and helpful all the way and shipped the same box back with the reimbursement of all previous delivery/return costs. So it's a good price and a good support, all you may enjoy in a store! Very pleased with my experience .
31 August 2025
Unprompted review
My first order on hobby-genki…
My first order on hobby-genki and they absolutely didn’t disappoint. My package arrived well taken care off AND 3 days after ordering! I will for sure order again.
3 September 2025
Unprompted review
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