Hodge Jones & Allen Solicitors Reviews 1,532

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and dedication, highlighting their supportive and compassionate approach. Many people found the service to be exceptional, noting the clear communication, prompt responses, and the team's commitment to achieving positive outcomes for their claims. Reviewers frequently felt well-supported and informed throughout their entire process. However, some customers also noted dissatisfaction with the company's communication and responsiveness, mentioning slow replies and a lack of follow-through. A few people felt that the firm was unhelpful and lacked empathy, particularly when dealing with complex or non-standard cases, and expressed concerns about their willingness to take on certain claims.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Claim

Reviewers highlight positive aspects of claim handling. Many customers express satisfaction with the... See more

Response time

People report positive experiences with response times. Many customers highlight prompt and instant replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I highly recommend Karen Mann and her team at Hodge Jones & Allen. I was involved in a car accident where I was unable to get the other driver's number plate, which made the situation very stressful.... See more

Company replied

Rated 5 out of 5 stars

Raj and his team were fantastic support in representing myself and my boss through a very complex and stressful case. He provided a light in the dark and guided us through all possible scenarios and a... See more

Company replied

Rated 5 out of 5 stars

We went to this firm on the recommendation of a criminal barrister friend of ours. We were referred to Michael Ackah and he called us back very quickly and went into a really helpful amount of detail.... See more

Company replied

Rated 5 out of 5 stars

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky t... See more

Company replied


Company details

  1. Lawyer

Written by the company

Hodge Jones & Allen is one of the UK’s most progressive law firms, renowned for ‘doing things differently’ and fighting injustice. We offer a broad range of personal legal services offering high calibre advice from specialist solicitors.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Impressed from my first phone call to the settlement

I was impressed by Hodge, Jones & Allen from my 1st conversation with Jack Foran, New Client Advisor, who answered my 1st telephone call & made my decision to proceed with the solicitors (from others), to my longest contact with Emma Hall, who took over my case from a colleague & was always conscientious, responded promptly, flexible, respectful of my 'take' & a barrister-neighbour's advice, & collaborative - eg in deciding the settlement.
Aside, I maintain the settlement should have been higher but that wasn't due to Hodge, Jones & Allen but previous outcomes.

10 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your review! We’re pleased to hear about your positive experience with Emma Hall and have passed your feedback on to her. If you need any further assistance in the future, please don’t hesitate to contact us. We’re always here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Great Solicitor

Thank you, Ghislaine, for your great help and professionalism. I truly appreciate your support and dedication.
Thank you very much for all your help, really appreciate it

29 May 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re thrilled to hear about your positive experience with Ghislaine Sandoval and have shared your lovely feedback with her. If you need any help or support, we’re always here.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

In safe hands……



Whilst my son was in custody, he was appointed a solicitor from Hodge Allen & Jones, and we feel incredibly fortunate that he was. From the very first call, his solicitor, took the time to ask thoughtful and relevant questions, immediately humanising my son in what was a very complex and distressing situation.

Both Ghislaine Sandoval and the paralegal, Roberta Jose, demonstrated exceptional professionalism, diligence, and compassion throughout the process. They managed to put vital procedures in place within a very short timeframe, ensuring that key reports and information were obtained promptly. Their organisation, attention to detail, and proactive approach made all the difference.

What stood out most was their kindness and the way they treated us with genuine care and respect — qualities that can often be hard to find in such a challenging legal environment.

Thanks to their hard work and dedication, we achieved a positive outcome, and my son is now home as we move forward on the road to recovery. I cannot thank Ghislaine, Roberta,
enough for their support and great effort.

I wish them all the very best for the future.

14 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for your 5-star review. We’re pleased to hear about your positive experience with Ghislaine Sandoval and Roberta Jose, your lovely comments have been passed on to them. If you need further assistance, please don’t hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Sarah Townsend was amazing

Sarah Townsend was amazing, very professional in how she kept
Me informed of the process from start to finish.

10 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for your 5-star review. We’re delighted to hear about your positive experience with Sarah Townsend, and we’ve shared your kind words with her. If we can assist you further, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Professional and helpful

Excellent specialist knowledge of protest law. Grateful for the way in which the law around injunctions and data regulations was made clear. Professional but also friendly and patient with the confused or the anxious.

10 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you so much for leaving a 5-star review. We’re thrilled to hear you had a positive experience and are glad we could assist you. If you need any further help, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Brilliant.

Cannot recommend Emily McNally enough!

26 August 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for your 5-star review. We’re pleased to hear you had a positive experience with Emily McNally and have shared your feedback with her. Please don’t hesitate to contact us if you require any further assistance.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

very prompt

very prompt, clear and helpful service. Always attended to emails quickly. Gave sound reasons for her advice.

6 August 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review! We’re delighted you found our service clear and helpful. We’re always here if you need us again.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Clear

Clear, informative advice

18 September 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review of our services! We’re glad to hear that you had a positive overall experience. If you need any help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Thank you so much I was very happy and…

Thank you so much I was very happy and It was nice to meet you and speaking to you and making us win the case even tho the contact between us that we didn’t speak english wasn’t that great but you understood everything we were trying to tell you. Thanks again for your help and for coming with us

9 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We really appreciate your lovely feedback and are pleased that you were satisfied with your overall experience with our solicitors. If you need any further assistance, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Great service

Chantae was fantastic and kept us informed throughout the process.

1 July 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you so much for the 5-star review! We’re pleased to hear about your positive experience with Chantae, and your kind words have been passed on to her. If you need any support in the future, please don’t hesitate to reach out to us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Making a successful personal injuries compensation claim

I have no prior experience of claiming personal injury damages and was apprehensive about doing so after a severe road accident. HJA assigned a brilliant solicitor to look after me from start to successful conclusion. I found her advice to be prompt, precise and highly professional and am grateful to her and HJA.

1 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you so much for leaving a 5-star review! We’re delighted to hear about your positive experience with our solicitor and grateful that we were able to assist you. If you need any help in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

I was very satisfied with my…

I was very satisfied with my representation I feel I got the best possible outcome given the circumstances of my case would highly recommend

3 October 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re grateful for your lovely feedback. If you need any assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Truly Amazing Legal Team

Ms. Riffat and Araba were absolutely amazing during my case. They went above and beyond, and the results could not have been more positive. I have no words to express my gratitude. I was truly lucky to have them on my case. They were both professional and compassionate, fully understanding my circumstances, challenges, and everything involved in my case. I definitely recommend Hodge Jones & Allen, and anyone working with them will be in the best hands. Thank you sooo much! Deise Ribeiro

26 June 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good morning,

Thank you for the 5-star review! We’re delighted to hear about your positive experience with Riffat and Araba, and we’ve shared your feedback with them. If you need any further assistance, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

The team work with you closely to see…

The team work with you closely to see what and how they can assist you with step by step so that you are in the know and re assured. My experience was positive, my solicitor was lovely. Im so grateful to have met her and worked with her team. i would give 10 stars out of 5 if i could.

2 October 2024
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Lionel,

Thank you so much for the 5-star review! We’re thrilled to hear about your positive experience with our solicitor, and your lovely words mean a lot to us. If you need any support in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Elizabeth Andrewartha

Elizabeth showed a great deal of care and was incredibly supportive during the whole process. She made me feel reassured and was easy to communicate with. Her eye for detail and attention to my case made all the difference.

25 September 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for leaving a 5-star review! We’re delighted to hear about your positive experience with Elizabeth Andrewartha, and your feedback has been passed on to her. If you need any assistance in the future, please don’t hesitate to contact us.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Excellent service from start to finish!

I had a claim handled by Daniel Denton and I am really pleased with the service. They kept me updated throughout the process, explained everything clearly and worked hard to get me the outcome I was hoping for. I felt extremely supported during the whole process. I would highly recommend their services to friends, family or anyone looking for a highly reliable legal team.

17 July 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Francesca,

Thank you for the 5-star review! We’re so pleased to hear about your positive experience with Daniel Denton, and your lovely comments have been passed on to him. If you need any further assistance in the future, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

The only firm I would use

Have always listened to what I need and adapted to meet my needs. All lawyers have gone out of their way to help me even if I have chosen to represent myself. I feel they have always gone above and beyond to provide support and advice

23 July 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Phoebe,

Thank you for the 5-star review! We’re delighted to hear about your positive experience and pleased that you were happy with the service you received. If there’s anything more we can do to help, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

I received brilliant and professional advice from Louise Jukes.

I received brilliant and professional advice from Louise Jukes who worked endlessly on my personal injury case for over 3 years.
It was a complex case and she resorted to the best specialists and experts to document my claim.
She went above and beyond at every step of the process offering clear and objetive advice. I couldn’t recommend her more.

23 September 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon Alan,

Thank you very much for the 5-star review! We’re delighted to hear about your positive experience with Louise Jukes, and your comments have been shared with her. If there’s anything more we can do to assist, please don’t hesitate to get in touch.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Amazing service and staff

Amazing service and staff. Very highly recommended

16 September 2025
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review! We’re delighted to hear that you found our services and staff helpful, and we truly appreciate your recommendation. If you need any further support, we’re always here to help.

Best wishes

HJA Client Care Team

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Did everything they said they would and got the job done. Would highly recommend.

24 December 2024
Unprompted review
Hodge Jones & Allen Solicitors logo

Reply from Hodge Jones & Allen Solicitors

Good afternoon,

Thank you for the 5-star review of our services! We’re delighted to hear that you were satisfied with the support you received. If you need any help or further assistance in the future, please don’t hesitate to contact our firm — we’re always here to help.

Best wishes

HJA Client Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look