Hiyacar Reviews 

2,958
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... See more

Company replied

Rated 4 out of 5 stars

This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... See more

Company replied

Rated 5 out of 5 stars

I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... See more

Rated 4 out of 5 stars

This company offer an excellent service that on the whole works very well. However this time they for some reason believe I've gone over the daily mileage of 450 miles per day. They're investigating s... See more

Company details

  1. Car Leasing Service
  2. also in
  3. Car Rental Agency
  4. Car Sharing Location
  5. Motoring Club

About Hiyacar

Written by the company

🔎 Local cars from trusted owners

📱 Simple pricing and no deposit!

🚙 Search, book and drive




Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(2,958)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been renting out my Mini Cooper on…


I’ve been renting out my Mini Cooper on Hiyacar, and I couldn’t be happier with the experience! From the very start, the Hiyacar team has been professional, supportive, and always willing to assist. Their platform is easy to use, and the process of listing my car was straightforward. What stands out the most is the customer service – whenever I’ve had a question or needed help, the team was quick to respond and incredibly helpful.

Hiyacar has made renting out my car so simple and stress-free. I always feel confident knowing both my car and the people renting it are well looked after. If you're thinking about renting out your car, I can’t recommend Hiyacar enough – it’s definitely worth a try!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service.
Good problem solvers like Mohammed (one of their agents).
Well organised.
Clean cars.
I've been hiring Hiya cars for last few years. So far I'm happy with Hiya cars, and happy to give 5 stars.
And I recommend Hiya cars.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Helpful help

After thinking I'd done something to the car and it wouldn't restart, a really helpful service agent on the app helped me straight away. Really couldn't ask for speedier help. I really appreciated it

21 September 2024
Rated 5 out of 5 stars

As a hirer

As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.

13 September 2024
Rated 5 out of 5 stars

Great experience BUT pricey

Great experience BUT pricey.

Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time

1 September 2024
Unprompted review
Rated 1 out of 5 stars

We hired a car for a job.

We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.

8 June 2024
Unprompted review
Hiyacar logo

Reply from Hiyacar

Hiya Ben,

We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.

Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.

Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.

Kind regards,
Hiyacar team

Rated 5 out of 5 stars

This made a very stressful holiday…

This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect.

Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.

I would recommend anyone to use Hiyacar.

29 September 2023

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