Hisense UK Reviews 

I purchased a washing machine 5 months ago and the plastic around the door snapped on the inside corner next to the hinge. Hisense have refused to cover this under the manufacturers warranty which should cover all parts for defects. They are claiming it must have been caused by impact damage or mishandling, which has not occured. They've not even sent anyone out to inspect the machine. Would avoid Hisense appliances!

I am very happy with my 65" QLED TV,fantastic quality product.

Worst brand. Cheap quality product. Warranty claim service is cheap and pathetic. They took 30-40+ days to resolve customer concern

Very quick turnaround for the washer/dryer to be fixed. Realy polite engineer

Poor customer service, have requested call back very unresponsive,no confirmation of registration of washer/dryer even though it was promised an email would be sent next working day, have been waiting since 20th June, appalling that is,calls are not answered.

Appauling customer service. On install the hisense provided brand new water filter leaked badly. I Informed customer service who were patronising and were basically not intetested at all in resolving the issue by replaceing a £20 filter for a £1000 fridge. Its the 1st time ive bought a Hisense. But i wont be doing again!!

My new Hisense microwave works well and looks good. One feature is irritating: the clock cannot be set to 24 hours. I contacted Hisense Support and was sent a user manual showing how to change the clock to 24 hours. But this user manual is different from the one I got with the microwave and I suspect that the model has changed but the number has stayed the same. It is a small matter but I cannot understand how a manufacturer can sell a product with a 12 hour only clock. Have I been sold an old product?

Would be a brilliant TV if only it could support UK services like iPlayer properly. Hisense don't support HLG (Hybrid Log Gamma) for 4k UHD. This is the default mode for BBC iPlayer in native 4K. The resulting pictures are so dark as to be unwatchable. The support for Freely is very basic with no proper forward/reverse controls on the remote.

The washing machine that I purchased and was delivered less than a week ago is faulty and does not turn on. I am aware that these things can happen, however I have been trying to call them for over 2 hours - there is no answer. Unsure at this point how this is going to get resolved... I can't even contact them?!?

Delivered as stated with no drama. TV easy to set up and viewing experience really good. Would definitely recommend

The TV went wrong on day two. Screen cutting out and remote not responding. Phone call with Hisense technical department confirmed remote not functioning. Was offered a new remote only which I turned down. Hisense did not seem to be bothered that the screen was blank and not responding. I wanted a refund as I had lost confidence in the product. I was told there was no fault with the tv so they would not agree to that. The view was the tv was not faulty even though I couldn’t use it. This went on for almost 14 days. Several phone calls later with the supplier and Hisense eventually hanging up on me mid sentence. What a lovely way to be treated having spent over £380. I did resolve this in the end no thanks to Hisense or Marks Electrical the supplier, another shambolic company that I had to get citizens advice involved with to assist in a refund. Horrendous experience. I would not recommend Hisense due to post purchase experience. I may have been unlucky with the TV and things go wrong we’ve all had it but I don’t need to pay good money to be treated like this. Never again.

The tv is fantastic I am so pleased with it

Easy to set up picture quick is good but and a big butt I’m very disappointed with the reflection off the tv screen even with the front room blinds fully closed all I can see is the reflection of the bay window and blinds otherwise it would be a 4 out of 5 for me q7 65inch

Problem was resolved quickly without need for engineer to call.

Thanks to Darko, was very clear in explaining the problem I had with my Hisense refrigerator. Thank you for the excellent service Darko.

Follow up to my previous review. They sub all repair work to a company called Pacifica. Equally difficult to talk to anyone but when i finally did was quoted £179 for repairing my freezer including parts and labour but excluding a compressor. I asked how much if it needed a compressor, They replied
"Its under our T&C’s and it’s something we don’t cover under a chargeable repair."
So basically if you buy a Hisense fridge freezer and the compressor fails (min is only 4 years old), they won't fix it so you have to buy a new one.
Won't be buying any more of this Chinese rubbish.

TV picture quality is excellent as expected and we use Sonos sound system for the audio as the TV sound wasn’t brilliant. We really chose the TV for the Apple Airplay connectivity, but arw very disappointed with the proprietary VIDAA OS instead of an Android base. VIDAA has limited access to more useful Apps (eg Jellyfin) and English language Streaming services (eg Hayu), but provides about 100 foreign language TV channel Apps that I will never use. Also, the idea of Freely over Freeview is great, but the pause functionality is terrible as it basically needs a sub—menu to be accessed via the remote which then remains on the screen in order for you to be able to use it. Wish I’d stuck with LG, but we got sucked in to Hisense for the Airplay without realising what else I would lose.

So simple to set up and excellent picture quality even on simple HD mode