Hilton Macarons logo
Visit website

Hilton Macarons Reviews 

817
•
TrustScore 4.5 out of 5

4.7

Patisserie
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality and delicious taste of the products, often highlighting them as perfect gifts for various occasions. The ordering process is frequently described as easy, and the delivery service is noted for being prompt, reliable, and arriving on time, even during busy periods. Reviewers also appreciate the excellent packaging, which ensures items arrive in great condition despite external factors like heatwaves. However, some customers experienced issues with delivery timing, with products not arriving as expected or within the desired shelf life for gifting. A few other people also felt that the quality of the products was not as good as previous experiences, mentioning issues like overbaked items or flavors that were too sweet.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the delicious and well-made... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the macarons as amazing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising timely deliveries and... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(817)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Delicious!!!!

Delicious!!!!
Easy to order, speedy delivery and beautifully packaged. I would definitely recommend.

21 February 2024
Rated 5 out of 5 stars

LOVE THEM

LOVE THEM! Such a perfect little treat for every special occasion. They are always delivered in excellent condition, not to mention they are so delicious!!!

11 February 2024
Rated 5 out of 5 stars

I found it easy to order the macaroons…

I found it easy to order the macaroons and select the fllaboirs. They was delighted. I passed on the details of your sight so that she can order macarons in the future’arrived promptly and my fiend for whom I ordered the macarons

12 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look