Hilton Car Supermarket Reviews 

3,620
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, polite, and thorough, ensuring that the entire vehicle purchasing process feels completely straightforward and transparent. Many consumers find the sales service remarkably smooth and stress-free, highlighting that team members go out of their way to answer questions and provide detailed explanations. Some reviewers were not happy with after-sales communication and experienced severe difficulties when trying to get post-purchase vehicle issues resolved. People also reported frustrating delays, poor responses, and long waiting times when attempting to contact support regarding mechanical defects or needed repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Service

Customers had positive experiences with service, often highlighting smooth, professional, and stress-free... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a high level of... See more

Product

Consumers find experiences with the product to be mixed. Many reviewers report being very happy with their... See more

User experience

Users describe positive interactions with user experience, noting that the buying process is straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more

Company replied

Rated 4 out of 5 stars

Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more

Company replied

Rated 4 out of 5 stars

The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more

Company replied

Rated 5 out of 5 stars

Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,620)

2,143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ansab

Ansab, and the rest of the team were very helpful. All together it was a good experience

7 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience. It's fantastic to know Ansab and our team provided attentive support throughout your visit. We truly value your feedback and hope your new vehicle brings you lasting satisfaction.

Rated 5 out of 5 stars

Saad is fab

Saad is fab! Very clear and polite. Thanks Saad!

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Rose, for your wonderful review. We're thrilled Saad's professional and considerate service stood out during your visit. Your appreciation is greatly valued, and may every journey ahead be a pleasurable one.

Rated 3 out of 5 stars

Shefan gave a good experience

Shefan was good he let me test drive the vehicles but the service was a very slow which is why it’s not getting any higher but other than that I can’t complain

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Amadu, for your honest feedback. We're pleased Shafan's professional support and flexibility contributed positively to your visit. Your comments regarding the delay are sincerely appreciated, and we remain committed to making every stage of the customer journey more efficient.

Rated 5 out of 5 stars

Good Experience,very helpful salesman…

Good Experience,very helpful salesman Saad !! Lots of choice !!

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Cindy, for your excellent feedback. We're pleased Saad's personable service contributed to such a rewarding visit and that our choice of vehicles met your expectations. We sincerely value your support and wish you many memorable drives to come.

Rated 5 out of 5 stars

First time at Hilton car supermarket

First time at Hilton car supermarket , salesman Abul was amazing , answered all our questions that I had, kept in touch throughout and was super friendly,
Thanks so much Abul ,

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Danielle, for your lovely review. We're thrilled Abul's professional and approachable service made you feel well looked after from beginning to end. Your kind recognition is greatly appreciated, and may your new car deliver years of motoring pleasure.

Rated 5 out of 5 stars

Shaman great sale!

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Annaleigh, for your wonderful review. We're delighted Shaman made such a positive impression throughout your purchase. We truly appreciate your recognition and wish you many enjoyable journeys ahead.

Rated 4 out of 5 stars

Smooth experience Jawad very helpful

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Andy, for your excellent feedback. We're pleased Jawad's professional manner contributed to such a smooth experience. We sincerely value your support and wish you many rewarding drives to come.

Rated 5 out of 5 stars

Abul was a great help today and…

Abul was a great help today and friendly. Would come again

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Nicci, for your positive feedback. We're delighted Abul's warm and attentive approach made such a positive impression. We truly appreciate your support and look forward to welcoming you again for your next purchase.

Rated 5 out of 5 stars

Ansab was very helpful and buying…

Ansab was very helpful and buying experience was made easy

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Sam, for sharing your experience. It's wonderful to know Ansab's professional approach made your vehicle purchase feel straightforward and reassuring. Your feedback means a great deal, and we hope your new car brings you lasting enjoyment.

Rated 5 out of 5 stars

Jawad has been really good to us today…

Jawad has been really good to us today and sorted us out with a “new” to us Audi A6! Would recommend this dealership to anyone!

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for your wonderful feedback. It's great to know Jawad provided such attentive support throughout your purchase. We greatly value your recommendation and hope you enjoy every drive in your Audi A6.

Rated 5 out of 5 stars

Shafan was really helpful and sorted…

Shafan was really helpful and sorted out sale out very well

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Alan, for sharing your experience. It's fantastic to know Shafan handled your purchase with professionalism and efficiency, ensuring everything came together smoothly. Your feedback is greatly appreciated, and we wish you many rewarding drives ahead.

Rated 5 out of 5 stars

Friendly and helpful staff

Great experience with Abul, friendly and really helpful. Great choice of cars and quick and easy process.

6 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Laura, for your excellent feedback. We're pleased Abul's professional manner and genuine commitment to customer care contributed to such a positive visit. It's equally encouraging to know the range of vehicles and overall service met your expectations. May your new vehicle serve you brilliantly for years to come.

Rated 5 out of 5 stars

Imad

Imad

Was very kind and helpful.
Overall good experience

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience, Jonathon. It's wonderful to know Imad made such a positive impression through his attentive and personable service. We greatly appreciate your support and hope to welcome you again in the future.

Rated 5 out of 5 stars

Syed and Rana made the purchase easy…

Syed and Rana made the purchase easy and were so helpful thanks guys

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Stephen, for your valued feedback. We're pleased Syed and Rana took the time to support you throughout your purchase and helped create such a positive experience. Your support is sincerely appreciated, and we wish you many happy miles ahead.

Rated 4 out of 5 stars

Jawad Ghori is the best man here!

Jawad Ghori is the best man here!

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your feedback. It's fantastic to know Jawad Ghori stood out so positively during your experience. We truly appreciate your recognition of his contribution and will gladly pass your comments on to him.

Rated 5 out of 5 stars

Abul was great

Great service and a fantastic purchase from Abul. He did us a great deal really friendly and he was very personable.

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We greatly appreciate your fantastic review, Akua. It's wonderful to know Abul's attentive manner and commitment helped make your vehicle purchase such a positive occasion. Your appreciation is sincerely valued, and we hope your new car brings you lasting enjoyment.

Rated 5 out of 5 stars

Good experience

Junned was super helpful, alongside everyone else we came into contact with!

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you for sharing your experience, Sam. It's wonderful to know Junned and everyone you met contributed to such a smooth and enjoyable visit. Your feedback is sincerely appreciated, and we wish you many happy journeys ahead.

Rated 4 out of 5 stars

The experience was very straight…

The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down.

However, the process and the customer service was very good and I managed to get a car on finance.

Paul Allen is very good as well.

4 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Amir, for sharing your experience with us. We're pleased the team helped make your purchase and finance journey a positive one, and we appreciate your kind comments about Paul Allen. We're sorry the delay in viewing the vehicle fell short of expectations. We've taken your feedback seriously and will use it to help ensure a smoother experience going forward.

Rated 5 out of 5 stars

Ansab

Ansab
Was easy buying and selling experience cant thank enough

5 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

We greatly appreciate your thoughtful review, Scott. It's fantastic to know Ansab provided the guidance and reassurance needed throughout your visit. Thank you for choosing us, and we look forward to welcoming you again.

Rated 5 out of 5 stars

Abul was very kind and helpful when…

Abul was very kind and helpful when choosing a car and went out of his way to make sure everything was perfect on the car. Would highly recommend asking for this person.

4 September 2026
Unprompted review
Hilton Car Supermarket logo

Reply from Hilton Car Supermarket

Thank you, Joseph, for your valued feedback. We're glad Abul took such a personal approach to your purchase and made sure every detail was taken care of. Your confidence in recommending him is sincerely appreciated, and we wish you many enjoyable miles in your new car.

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