Dealt with jawad through the purchase of my new car . Nice guy showed all service history available and made the entire process a joy would recommend to anyone interested in buying a new vehicle to v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hilton Car Supermarket is a great place to buy a car. Staff are all very helpful, in particular Jawad who helped me make my recent purchase. Minor paint chips sorted while I was there.The only smal... See more
Company replied
The experience was very straight forward but when we came to look for the car as the car was being valet it took ages to see the car as we had somewhere to be which was the only let down. However... See more
Company replied
Saad offered me brilliant service from the time of purchasing my vechile to finish. He was very polite, explained into details and set me up to drive my new vechile home. Although the process was a l... See more
Company replied
Company details
Written by the company
We are a well-established used car supermarket located in Milton Keynes, offering a diverse selection of quality used cars for sale. Whether you're in search of a reliable family car or you've recently obtained your driver's license, our dedicated team is here to assist you. With a customer-centric approach at the core of our values, we prioritize your needs and bring decades of industry experience to the table. This enables us not only to provide professional guidance and support but also to share our personal insights. As a reputable car supermarket, our inventory boasts a wide range of vehicles, including popular brands such as AUDI, BMW, LAND ROVER, and BENZ, among others. We diligently source exceptional used cars at competitive prices, ensuring that our customers receive both quality and value. Whether you have a specific model in mind or seek recommendations, we're here to help you find your ideal used car. Don't hesitate to reach out to us and embark on your journey to discover your next pre-owned vehicle. Our team is eager to assist you in making a well-informed and satisfying purchase.
Contact info
Auckland Park Milton Keynes, MK1 1BU, London , United Kingdom
- 01908 888800
- hiltonassist@hiltoncarsupermarket.co.uk
- hiltoncarsupermarket.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rana was a delight to deal with from…
Rana was a delight to deal with from the start got everything sorted for me and I would highly recommend
15 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Ashley, for your kind feedback. We're thrilled Rana took care of everything efficiently and made your experience so comfortable from start to finish. We greatly appreciate your recommendation and wish you many rewarding drives in the years ahead.
Abul was exceptionally helpful in…
Abul was exceptionally helpful in purchasing the vehicle. He ensured we were kept fully up to date with progress and made sure we had a seamless handover. Highly recommended
15 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you for your lovely review. We're thrilled Abul took such care throughout the process and helped ensure everything came together smoothly for your handover. Your support is greatly appreciated, and we wish you many memorable drives ahead.
Very friendly and helpful with my…
Very friendly and helpful with my enquires took there time and explained everything clearly to me and helped with road tax
15 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Corey, for your heartfelt feedback. It's rewarding to know our clear communication and willingness to assist made such a positive difference to your experience. We value your support and hope your new vehicle brings you lasting enjoyment.
Wrote a review on 21 Aug and again on…
Wrote a review on 21 Aug and again on 28 August 2026 requesting the service carried out on the car I purchased that Hilton car supermarket claim to have carried out. Despite following their suggested line of communication to obtain the service record it is now 15th September 2026 and I still have not received the last service record for a car I purchased at the end of July 2026. Was a service actually carried out by Hilton car supermarket - I am beginning to wonder?
31 July 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Philippa, thank you for sharing your experience with us. We are genuinely sorry to hear that you have been waiting for the service record and apologise for the frustration this has caused. This is not the level of service we strive to provide. Your feedback is important to us, and your concerns have been referred to the relevant team for further review. They will look into the matter carefully and provide the appropriate assistance regarding your request. We appreciate you bringing this to our attention and remain committed to working towards a positive resolution.
Shafar nasir
Shafar nasir dealt with me in purchasing my car- a few hiccups along the way but we got there in the end. And I’ve got a very good car for a very good price at the end of it. I’m sure it’s not like this for every customer with the troubles HOWEVER it was resolved and I am walking away a happy customer, Shafar was a lovely man and very supportive throughout the process so I can’t fault him
14 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, George, for your lovely feedback. We're pleased Shafar remained supportive throughout and helped ensure everything was resolved to your satisfaction. Your recognition means a great deal to us, and we hope you enjoy every mile in your new car.
Ask for Paul Allen
What an experience! Massive thank you to Paul Allen - firstly, he rang me within 2 minutes of making the initial enquiry on a Saturday, made a video of the car to share with me less than an hour later and then went on to support me until 8pm that same night to be able to purchase the vehicle and then arranged for the vehicle to be delivered to me, over 150 miles away, by 5pm the following day.
The car is in excellent condition, exactly as described with no hidden problems.
Due to vehicle problems, I urgently needed a car to ensure I was able to continue with life - he went above and beyond to support me to achieve this. I have never had such an amazing experience buying anything, let alone a car!
If you are looking to purchase a car - ask for Paul Allen - you won't regret it!
12 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Chloe, for your exceptional review. We're delighted Paul Allen's dedication, responsiveness and personal service made such a memorable impression. Your recommendation means a great deal to us, and we wish you many happy journeys ahead.
Saad was very welcoming and helpful
Saad was very welcoming and helpful. I was pleased with the service and time he gave us.
14 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Fern, for your lovely feedback. It's wonderful to know Saad's friendly approach and dedication helped make your visit such a positive one. Your support means a great deal to us, and we wish you many happy miles in your new car.
DO NOT USE THIS DEALERSHIP
I have had a terrible experience with this garage. I bought a car in April which broke down 3 days later. They agreed to cover the costs of the repair, but it has been a persistent fault with the car. It's now in the garage for the fourth time in 5 months, still under 6 month warranty, but the dealership have ignored my second, third and fourth and now fifth email. When I try to call them, I am told the service manager is not in or with a customer, and he then ignores my emails. I am now having to take legal action.
10 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Michael, thank you for taking the time to share your feedback. We are very sorry to hear that your experience has been disappointing and sincerely apologise for the frustration caused. This is not the experience we strive to provide. Following the initial breakdown shortly after purchase, our team reviewed the repair quotation provided by your local garage and agreed to reimburse the repair costs. Once your bank details were received, the payment was raised and the funds were received within 48 hours. We understand that you subsequently contacted us regarding a further battery and electrical issue, which was reviewed by our Aftersales Team. As explained, these components are generally regarded as wear-and-tear items and are not automatically covered unless the issue arises immediately following purchase. We appreciate you sharing your concerns and remain committed to reviewing our processes and strengthening the level of support we provide to our customers.
Very Disappointing
Very Disappointing
I purchased a car from Hilton Car Supermarket and was told it had been serviced and that I would receive the service history. I’m still waiting for it. I also discovered a few concerning things regarding the car, which was not disclosed before purchase, while the dashboard showed the car was due for a service in 28 days even though they claimed to have completed full service on the car prior to purchasing.
Despite contacting the dealership repeatedly, the after-sales support has been extremely disappointing. The after sales team have poor customer service, very unprofessional and unhelpful. I keep having to chase them regarding the issue. The sales agent was friendly and initial purchase went well, but unfortunately the experience after the sale has been completely depressing and no proper communication. They have yet to get back to me with a satisfactory response.
Based on my experience, I would not recommend this dealership. Please be very careful and get everything in writing before buying from them.
Update:
Thank you for your response. However, I need to correct several points in your statement.
The condensation in the front headlight was present at the time I purchased the vehicle and has persisted, I did not notice it during the day and it was visible at night when I got hone from your shop. This is not simply condensation caused by temporary changes in weather or temperature. The vehicle was sold to me with this issue, and I was not informed of it before completing the purchase.
Regarding the service history, it is also misleading to state that the service documentation was provided to me without explaining that I only received it approximately three weeks after purchasing the vehicle, despite repeatedly requesting it. More importantly, the documentation provided only shows servicing up to 2024.
Before purchasing the vehicle, I was specifically told that the vehicle had been serviced before being sold to me. Therefore, I am asking again: where is the evidence that this service was actually carried out? The documentation you eventually provided does not demonstrate this.
Under the Consumer Rights Act 2015, a vehicle supplied by a dealer must be of satisfactory quality, fit for purpose and as described. My concern is not simply whether the vehicle can be driven. The issue is whether the vehicle was supplied in the condition and with the service history that was represented to me at the point of sale.
I do not believe I was given accurate and transparent information about the condition and servicing of the vehicle before I agreed to purchase it. I therefore strongly disagree with your suggestion that my concerns can simply be dismissed because the vehicle is "driving as expected."
Please provide documentary evidence showing when the vehicle was serviced immediately before it was sold to me, including the date.
I have been sending you emails with cincerning this issue since 28/08/26 not single time have you responded. I have to chase you calls; see how you were quick to respond in the public domain.
26 August 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Kacy, thank you for sharing your experience with us. We are truly sorry to hear that your experience following the purchase of the vehicle has been disappointing and sincerely apologise for the frustration caused. This is not the experience we strive to provide. We understand that you contacted us shortly after your purchase regarding condensation within the front headlight and the vehicle’s service documentation. Our team explained that condensation can occur due to changes in weather and temperature and would normally clear within a few days, while also offering for the vehicle to be returned for inspection should it persist. The service documentation was also provided to you. As the vehicle was found to be driving as expected and the reported issue was not considered a mechanical fault under the Consumer Rights Act 2015, your request to reject the vehicle was unfortunately not accepted. We appreciate you bringing your concerns to our attention and remain committed to providing a more positive experience moving forward.
Ansab was very helpful throughout the…
Ansab was very helpful throughout the buying process. He also helped purchase the insurance great help. 👍
14 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Steven, for your superb review. We're pleased Ansab's dedication and willingness to assist continued throughout your purchase. We sincerely appreciate your kind recognition and hope you enjoy every drive in your new car.
Mr Rana
Had a really good experience buying my car. The whole process was straightforward and hassle free, and everyone I dealt with was friendly and helpful. No pressure at all, and everything was explained clearly. Really happy with the car and would definitely recommend them.
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Farzana, for sharing such positive feedback. We're pleased Mr Rana provided a professional and reassuring experience, with everything explained clearly and without any pressure. Your recommendation means a great deal to us. May every journey in your new car be a memorable one.
Absolutely awful company to deal with
Absolutely awful company to deal with. The sales side of things went very smoothly and was a good experience. The vehicle then broke down with a major electrical fault 13 days later, took 3 weeks to be repaired and subsequently broke down again 7 days later, leaving us without a car for most of the school holidays.
After a lot of stress with the after sales team they finally took the vehicle back but not before I got my bank and Trading Standards involved. After sales don’t want to know, don’t phone back very poor communication and customer service.
Also disappointed to see the vehicle we returned as a non runner, back up for sale immediately on their website before we even had a refund, I just feel sorry for the next person that unknowingly buys it.
5 July 2026
Unprompted review
Reply from Hilton Car Supermarket
Hi Chloe, thank you for taking the time to provide your feedback. We are genuinely sorry to hear about the problems you experienced with the vehicle and apologise for the considerable inconvenience caused. At HCS, we strive to provide a seamless and supportive experience, particularly when a customer encounters an unexpected issue after purchase, and we regret that this was not your impression. After being contacted on 16 July, we advised that the vehicle be recovered to a local garage and requested a quotation. Upon receipt of the quotation on 31 July, we reviewed it on the next working day, agreed to the repair costs and completed the payment the following day. When the vehicle later experienced a further breakdown and you requested to reject it, we responded without delay and arranged collection for the following day. Following its return and inspection, we accepted the rejection and provided formal confirmation. Once the necessary bank details and V5C were received, the refund was raised and the funds were received within 48 hours. Thank you for bringing your experience to our attention as we continue to enhance our customer service and aftersales processes.
Shafanis a very good guy and it done…
Shafanis a very good guy and it done best deal ever
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Niculae, for your glowing review. It's rewarding to hear Shafan made your experience such a positive one and helped secure a deal you were pleased with. We greatly appreciate your support and wish you continued enjoyment with your new vehicle.
Shafan is the best guy to do a deal
Shafan is the best guy to do a deal
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Viorel, for your kind words. We're thrilled Shafan delivered the level of service that earned such high praise. Your recognition is greatly appreciated, and we hope your new car brings you lasting enjoyment.
New Ford Focus
Good experience. Abul helped make the buying process smooth.
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Alison, for sharing your experience. It's wonderful to know Abul's support helped make the buying process so effortless. Your feedback means a great deal to us. May your new vehicle bring you countless happy miles.
Mr Jawad Ghori from Hilton car …
Mr Jawad Ghori from Hilton car explained the car details nicely , he guided well for the next steps.
I am happy with this experience.
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Sima, for your lovely feedback. We're delighted Jawad Ghori took the time to explain the vehicle thoroughly and support you throughout the process. Your satisfaction is sincerely appreciated. Wishing you many memorable drives ahead.
Ansab helped us with the buying…
Ansab helped us with the buying process, answered countless questions we had, really patient. We did not had to wait for long. Would recommend.
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
We sincerely appreciate your review, Karina. We're thrilled Ansab took the time to guide you through every aspect of your purchase and ensure you felt fully supported. Your recommendation means a great deal to us, and may your new car bring you many rewarding drives.
The best salesman in the world is…
The best salesman in the world is Jawad. Veryhelpful and energetic
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
We sincerely appreciate your feedback, Andi. It's fantastic to know Jawad brought such enthusiasm and dedication to your experience while providing the support you needed. We'll be delighted to share your recognition with him. May your new car bring you lasting enjoyment.
Amazing service very helpful and easy…
Amazing service very helpful and easy to go on with. JAWAD was very useful
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Andi, for your fantastic review. We're delighted Jawad's approachable manner and attentive support made your experience so easy and enjoyable. We truly appreciate your recognition and wish you many enjoyable journeys ahead.
Abul was amazing today
Abul was amazing today!
We had an excellent experience in the showroom. He is very professional and knowledgeable men ,many thanks for today!
Martyna and Pawel
13 September 2026
Unprompted review
Reply from Hilton Car Supermarket
Thank you, Martyna, for your excellent feedback. We're pleased Abul's professional approach and strong vehicle knowledge contributed to such a rewarding showroom experience. Your kind recognition is greatly appreciated, and we wish you continued satisfaction with your new vehicle.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.