Hills of Woodford Toyota Reviews 2,701

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, patience, and helpfulness, making the car purchasing and servicing processes smooth and stress-free. Many highlight the exceptional customer service, noting that employees are professional, knowledgeable, and genuinely focused on assisting them. The overall service is frequently described as excellent, with consumers appreciating the clear communication, efficiency, and personalized approach. However, some customers were dissatisfied with specific aspects of the service, mentioning issues like incorrect tire depth readings after a service, screenwash not being refilled despite being charged, or receiving a car with poor quality repairs. A few people also felt that the customer service was unprofessional, citing issues with staff conduct and communication, which led to a frustrating experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Product

Users describe positive interactions with the product. Many customers express satisfaction with their car... See more

User experience

Consumers find the overall user experience to be positive, often described as professional, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for an approved used Toyota car and came across Toyota Hills of Woodford. Was served primarily by Usman. From searching for the car, arranging for test drive, and collection, Usman has bee... See more

Company replied

Rated 5 out of 5 stars

Arrived on a freezing New Years Eve to buy a used AYGO I’d seen on the website. Was met by the cheerful receptionist and David the salesperson. He made the process easy, provided me with reassurance... See more

Company replied

Rated 5 out of 5 stars

This review covers an annual service and MoT for our 6 year old Prius. The work was done as booked and completed earlier in the day than had been promised. Our main contact, Claire, was pleasant, pro... See more

Company replied

Rated 5 out of 5 stars

Yet again, my car’s annual service was superbly handled from my arrival to collecting the car. Warmly welcomed and kept up to date with progress. Special mention of Claire who expertly coordinated mat... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently traded-in my Toyota C-HR car and have experiecned excellent customer service.

I recently traded-in my Toyota C-HR car for an approved used car at Hills of Woodford Toyota Dealership. The Customer Consultant Mr. Mark Graham handled my enquiry with professionalism and efficiency. Mark was able to quote me the trade-in price and suggested another C-HR approved used car for my consideration. Mark knew very well the functionality and features of the product he suggested. When I requested for a financial package to buy the suggested vehicle, Mark offered several options for me to choose and the financial package was arranged and finalised on the following working-day. Mark also introduced me to a series of optional products like Servicing Package, Minor Body Production Scheme, etc. with clear explanation of thier details, benefits and additional costs.
My whole experience with Mark is of high quality, value for money and effective. I got my approved new car within a week and the vehicle I collected was well prepared and the transaction was completed very efficiently. Mark did call me the day after I collected my new car and gave me adequate advice on caring/protecting it.
I would like very much to recommend Mark to future customers as I have enjoyed the benefits of good customer service from Mark.

25 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Kin,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Great experience with Sufi ,he is very…

Great experience with Sufi ,he is very friendly and experienced. Our experience is best from start to end . Thank you so much Sufi for great service.👏👍

27 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Ahsan,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota…

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test drive. He also kindly accompanied me when I drove the car home, as I’m not yet used to driving an automatic.

23 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Chanya,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 4 out of 5 stars

KYKY

I booked my MOT and service for 17/04. While the overall service was good, I’m still waiting for a price estimate regarding some scratches on my car. Unfortunately, no one has contacted me about this yet.

17 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review.

Could you please email bodyshop@hillsmotorgroup.co.uk with your preferred contact details and Car Registration Number so we can discuss further.

Kind Regards,

Hills of Woodford Toyota

Driven by trust, powered by people since 1905.

Rated 5 out of 5 stars

Customer service and staff is amazing

Customer service and staff is amazing, I was served by Claire and her service was above expectation

9 April 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Mr Bal,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I wanted to take a moment to share my…

I wanted to take a moment to share my recent experience at Toyota Hills and express my sincere apprehension for the outstanding service I received.During my visit,.l was assisted by Claire Danning, who truly impressed me with their professionalism and attentive approach. From the moment I arrived.Claire went above and beyond to ensure my questions are answered, and that I felt comfortable through out the entire process. Their knowledge and friendly demeanor made a significant difference. It's always a pleasure encountering such dedication and care and it certainly made my visit a memorable one.

16 April 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Charles,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

All Staff were absolutely amazing

All Staff were absolutely amazing. Very tentative, welcoming and very knowledgeable. I love getting my car serviced here !

Drop off - in and out in a few minutes
👏🏾👏🏾👏🏾

Thank you Hills of Woodford Staff 🤩

4 April 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Jacqui,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 3 out of 5 stars

Full 40k service carried out

Full 40k service carried out.
Charged for screen-wash, none added, the next day I had to add 1L of water and the liquid was clear and not blue, this is the colour of the Toyota screen-wash.

The tech said that they tyre tread depth on the fronts were uneven and needed a wheel alignment. Checked with my depth gauge and the depths across the full tyre width were well in excess of their numbers and not as uneven as they suggested.
They had the car the whole day so no real excuses for rushing things and missing items.

16 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Miles,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your concerns following your recent service. Please be assured that all items included in our 40k service are carried out according to manufacturer guidelines and are checked carefully by our technicians before the vehicle is returned.

Regarding the screen wash, this is something we would certainly like to review with you, as it would have been topped up as part of the service. Similarly, with the tyre tread measurements, our technicians use calibrated equipment and follow a standard inspection process, but we completely understand your concern and would be happy to go through the readings with you in detail.

We would like to invite you to return at your convenience so that one of our technicians can inspect the vehicle with you present and address each of these points together. Transparency is important to us, and we want to ensure you have full confidence in the work carried out.

Please contact us directly to arrange a suitable time — we will be happy to assist.

Kind regards,
Hills of Woodford Toyota.

Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my recent full service. Claire from the servicing department was particularly helpful and ensured everything was handled smoothly and professionally. I purchased my CH-R from Hills of Woodford and returned there for servicing about a week ago. The entire team demonstrated a high level of professionalism and expertise throughout. I would highly recommend their services.

4 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Muhammad,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Claire was very helpful she did update…

Claire was very helpful she did update me about the service while car was there

30 March 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Malik,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with this car dealership, particularly with Mr. Sufi Sarwar, who assisted us throughout the process.

Mr Sufi Sarwar was professional, genuine, and extremely helpful in ensuring we found and secured the right vehicle.

Overall, I would highly recommend this dealership. Mr. Sufi Sarwar is an outstanding member of their team and a real asset to the business.

11 April 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Attentive staff with great support

Was looking for an approved used Toyota car and came across Toyota Hills of Woodford. Was served primarily by Usman. From searching for the car, arranging for test drive, and collection, Usman has been very attentive, patient and helpful. Other staff who work there are also friendly. Thank you for your service. I would highly recommend Toyota Hills of Woodford.

28 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear LK,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Everything was first class

Everything was first class. Sorry for delay didn,t realise your email was in junk folder

12 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Margaret,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Ive just purchased another car from…

Ive just purchased another car from Clayton kettley at Hill of Woodford. I couldn’t recommend him enough . So efficient & friendly . I wouldn’t go anywhere else

27 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mel,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Yet Again Flawless Service

Yet again, my car’s annual service was superbly handled from my arrival to collecting the car. Warmly welcomed and kept up to date with progress. Special mention of Claire who expertly coordinated matters from start to finish.

12 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Brendan,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Car in for service

Car in for service. Found drop off and pickup ran very smoothly through Claire, who assisted me.

17 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Sharron,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I am very happy with the service

I am very happy with the service. Claire is welcoming and friendly and explains everything clearly.

17 March 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Jackie,

Thank you for your review and your 5-star rating.

Kind regards,

Hills of Woodford Toyota

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