Steve Mooney who installed our HiHi system was brilliant, explained what he was going to do and once installed explained how everything works. Very professional and extremely polite. He made it a very... See more
Company replied
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Review summary
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What people talk about most
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Dealing with Mitch today to sort our network and voice service out (Remotely). Superb knowledge, called back when he said he would and took ownership of the problem and more importantly resolved the... See more
Company replied
Jack came after a full day on another job to attend to our call to avoid us having to wait any longer to get our phone working. He got the replacement phone installed and checked the full system and l... See more
Company replied
I experienced an issue with the sound on my HiHi4 phone, whenever I received calls, I couldn’t hear the person on the other end. I explained to Lewis that I had recently switched to a WFH setup, a... See more
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Company details
Information provided by various external sources
Say Hello to HiHi2 from HiHi; the UK's only Google certified business phone. Discover a world of apps on a truly intuitive and flexible device.
Contact info
United Kingdom
- hihi.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience of fitting our new…
The whole experience of fitting our new systems has been fantastic ! From sales team to Joe and Ben fitting the systems on the day. Joe went above and beyond for us. Would highly recommend.
23 June 2026
Unprompted review
Reply from HiHi Limited
Hi Denise,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you had a fantastic experience from start to finish, from the sales team through to the installation with Joe and Ben. It’s great to know that Joe went above and beyond for you and that everything was completed to such a high standard.
Your recommendation is very much appreciated, and we’ll be sure to pass your kind feedback on to the team.
Kind Regards,
Sasha
The fact that both of us were using…
The fact that both of us were using unfamiliar software and we managed to sort out the problem.
22 June 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that, despite both using unfamiliar software, you were able to work together with the team to successfully resolve the issue. It’s great to know the support provided helped make the process smoother.
Your kind feedback is very much appreciated.
Kind Regards,
Sasha
Helpful support team.
23 June 2026
Unprompted review
Reply from HiHi Limited
Hi Graham,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that you found our support team helpful. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
I found Oliver of the support team…
I found Oliver of the support team extremely polite and friendly but above all very knowledgeable of his product. He had resolved my issue in minutes and most importantly my call was answered quickly so I did not have to spend unnecessary time on the phone waiting. Keep up the great work HiHi/4Comms
23 June 2026
Unprompted review
Reply from HiHi Limited
Hi Fordyce Furnivall Estate Agent,
Thank you for taking the time to leave us such a positive and detailed review. We’re delighted to hear that Oliver provided such polite, friendly, and knowledgeable support, and that he was able to resolve your issue so quickly. It’s great to know your call was answered promptly, helping you avoid unnecessary waiting time.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Oliver.
Kind Regards,
Sasha
Reply from HiHi Limited
Hi AC,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that you found the service helpful and friendly. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
Devante was really helpful
Devante was really helpful, very calm, professional manner.
17 June 2026
Unprompted review
Elliot was brilliant
Elliot was great today. He was very informative, patient and clear in the training. We feel in good hands.
18 June 2026
Unprompted review
Reply from HiHi Limited
Hi Hayley,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Elliot provided brilliant support and that his informative, patient, and clear training left you feeling confident and in good hands.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Elliot.
Kind Regards,
Sasha
Great customer service!
Great customer service!
We were very happy with the service from Lewis when we started having problems with our incoming calls. He sorted the issue out for us quickly and also followed up for a number of days checking in with me to see if the system was still running ok. Thanks again for your help Lewis.
16 June 2026
Unprompted review
Reply from HiHi Limited
Hi Tracey,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Lewis was able to resolve the issue with your incoming calls quickly and provide ongoing support by checking in to ensure everything continued to run smoothly.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Lewis.
Kind Regards,
Sasha
Wonderful Service
I have only dealt with HIHi a couple of times but I have received great service on both occasions so please keep up the good work
16 June 2026
Unprompted review
Reply from HiHi Limited
Hi Jamie,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you’ve had great service on both occasions you’ve dealt with HiHi. Your kind feedback is very much appreciated, and we’ll be sure to keep up the good work.
Kind Regards,
Sasha
We first used HiHi around 3 years ago
We first used HiHi around 3 years ago, it was an expensive option but the system worked ok, Trying to reach their customer service department was near on impossible, then after 2 years ago, they offered us a 'free' upgrade. The sales person arrived, said it was just a case of swaping the old system hardwear with the now 'free' upgrade. All we needed to do was sign up to a new contract. We signed up and they started invoicing us £585 per month, way more than it was. We obviously queried this and they offered us a credit, but only if we continued to pay them the new amount. The amount thet wanted to charge us for 3 handsets over 30k!! They are worth about 1k each at a push. They are refusing to accept any mis-selling, so we had no option apart from cancelling all payments and it looks like it will turn legal. They have said they want £30,771.00! As far as we are concerned this is mis selling, and I would avoid this company at all costs. If you are thinking these 5* reviews are great, search for the BBC investigation on how this company mis sells contracts and rip small businesses off.
1 June 2026
Unprompted review
Issue dealt with professionally with…
Issue dealt with professionally with absolutely no fuss and a very personable approach by Adelaide, on two separate calls.
10 June 2026
Unprompted review
Reply from HiHi Limited
Hi James,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Adelaide handled your issue professionally and with such a personable approach across both calls.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Adelaide.
Kind Regards,
Sasha
Great Support Experience
We recently experienced some configuration issues with our handsets and contacted 4com support just before the end of the working day. To our surprise, Devante called first thing the following morning.
He quickly identified and resolved the issue, demonstrating both efficency and expertise. Throughout the process, he was polite, courteous, and patient, even while we waited for the internet connection to kick back into life. Excellent customer service and a great support experience overall.
17 June 2026
Unprompted review
Reply from HiHi Limited
Hi George,
Thank you for taking the time to leave us such a positive and detailed review. We’re delighted to hear that Devante provided such efficient and expert support, especially by reaching out promptly first thing the following morning.
It’s great to know he was able to quickly identify and resolve the issue while remaining polite, courteous, and patient throughout the process. Your kind feedback about the overall support experience is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
The Re-installation was seamless and…
The Re-installation was seamless and didn't stop us working which was good. Dan was very helpful and explained everything.
15 June 2026
Unprompted review
Reply from HiHi Limited
Hi Suzy,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that the reinstallation was seamless and didn’t disrupt your work. It’s great to know that Dan was helpful and took the time to explain everything clearly.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Dan.
Kind Regards,
Sasha
Really good service
i had a really good experience, i felt i was listened to and my problem was solved right away!
12 June 2026
Unprompted review
Reply from HiHi Limited
Hi Grace,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that you had a great experience and felt listened to, and that your problem was resolved straight away. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
Great Service
We needed a message put on our answering machine and 4com as always very helpful.
10 June 2026
Unprompted review
Reply from HiHi Limited
Hi Auds,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that your request was handled quickly and that you continue to find 4Com helpful. Your kind feedback is very much appreciated.
Kind Regards,
Sasha
Invaluable assistance
Zak rang as promised and talked me through the situation with clarity and patience. I can now deal with calls in the way I wish and when I wish. Thanks Zak.
11 June 2026
Unprompted review
Reply from HiHi Limited
Thank you for your fantastic 5‑star review, Steven. We’re so pleased to hear that Zak provided such invaluable assistance and guided you through everything with clarity and patience. It’s great to know you now feel fully in control of your calls. Thank you for taking the time to share such positive feedback.
Kind Regards,
Kelly
app change over
Devante, Was great when called this morning after i sent an email yesterday regards to the app change over. was clear with what was needed and also followed up with more information via email.
10 June 2026
Unprompted review
Reply from HiHi Limited
Thank you for your 5‑star review, James. We’re really pleased to hear that Devante was able to support you so clearly during the app changeover and followed up with the extra information you needed. Thank you for taking the time to share such positive feedback.
Kind Regards,
Kelly
Adelaide was excellent in dealing with…
Adelaide was excellent in dealing with my issue & kept me informed throughout. A very happy, cheery, helpful person
Many Thanks
8 June 2026
Unprompted review
Reply from HiHi Limited
Thank you for your wonderful 5‑star review, Martin. We’re delighted to hear that Adelaide handled your issue so excellently and kept you fully informed throughout. It’s great to know her happy, cheery and helpful approach made such a positive impact. Thank you for taking the time to share your feedback.
Kind Regards,
Kelly
Kieren was on site today 05.06.26…
Kieren was on site today 05.06.26 swapping our broadband/router, whilst here he kindly tied all the cables near my work station.
Jane Quick
5 June 2026
Unprompted review
Reply from HiHi Limited
Hi Jane,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Kieren provided great service while on site, not only carrying out the broadband and router swap efficiently but also taking the time to tidy up the cabling around your workstation.
Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Kieren.
Kind Regards,
Sasha
Do not trust the 5 star reviews! Look at the 1star
Do not use or trust these reviews. They are all given too soon before actually starting a contract and we are seeking legal advise because they have tricked us into a 7year contract and missold us a policy.
4 June 2026
Unprompted review
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