I experienced an issue with the sound on my HiHi4 phone, whenever I received calls, I couldn’t hear the person on the other end. I explained to Lewis that I had recently switched to a WFH setup, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terence Gibson came out today to start and install our telephone system and we received very good service, he took the time to explain everything in detail and made sure we understood all details. Ter... See more
Company replied
Dan, our engineer, installed our new HiHi4 systems and Webex apps at our premises on 12 February, and he was extremely competent and took the time to understand our requirements on how we wanted the p... See more
Company replied
We have had a issue with the speech quality and system dropping due to a week internet speed After several conversations with George Ioakeim a 4com it became apparent we need a stronger more robu... See more
Company replied
Company details
Information provided by various external sources
Say Hello to HiHi2 from HiHi; the UK's only Google certified business phone. Discover a world of apps on a truly intuitive and flexible device.
Contact info
United Kingdom
- hihi.co.uk
4.6
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oliver was most helpful with our…
Oliver was most helpful with our enquiry. He was very patient and helped tremendously to resolve the problem. I dont think we would have been able to trace a particular call recording without him. He's an assett to HiHi
29 April 2026
Unprompted review
First class service lovelly equipment
29 April 2026
Unprompted review
Gareth Owen did a great job again
Gareth Owen did a great job again, always friendly and happy to help.
29 April 2026
Unprompted review
Great support
Zack Bennett from the support team was brilliant, really polite, professional and solved my issue swiftly without any delay.
29 April 2026
Unprompted review
Very helpful
Devante was great, really helpful and went out of his way to fix our issue
28 April 2026
Unprompted review
Reply from HiHi Limited
Hi Brighouse Vets,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Devante was so helpful and went out of his way to get the issue resolved for you. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Thanks Oliver for your help with me…
Thanks Oliver for your help with me today.
24 April 2026
Unprompted review
Reply from HiHi Limited
Hi Abrar,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Oliver was able to help you today, and we truly appreciate your kind feedback. We’ll be sure to pass this on to him.
Kind Regards,
Sasha
Kieren B Top lad!!
Kieren B is a friendly and informative engineer, He explained what he was going to do from start to finish.
Great Guy asset to the company.
Claire Simms
24 April 2026
Unprompted review
Reply from HiHi Limited
Hi Claire,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Kieren provided a friendly and informative service and clearly explained everything from start to finish. Your kind words about him being an asset to the company are greatly appreciated, and we’ll be sure to pass this feedback on to him.
Kind Regards,
Sasha
Adelaide was fantastic
Adelaide was fantastic, no query was too much! Managed to get 4 or 5 issues resolved in a very simple and super friendly 10 minute call. Brilliant customer service, Adelaide is a credit to the team for sure.
Thanks again!
23 April 2026
Unprompted review
Reply from HiHi Limited
Hi R&G Property Bristol,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Adelaide was able to resolve multiple queries so efficiently and in such a friendly manner. It’s great to know that the support was clear, simple, and delivered with excellent customer service. Your kind words about Adelaide being a real credit to the team are very much appreciated, and we’ll be sure to pass this feedback on to her.
Kind Regards,
Sasha
Dimar was very helpful and resolved all…
Dimar was very helpful and resolved all of the issues I presented to her. She was thorough and even followed up later in the day to double check I was happy. Thank you Dimar.
22 April 2026
Unprompted review
Reply from HiHi Limited
Hi Rebecca,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Dimar was able to resolve all the issues you raised, and that her thorough approach and follow‑up ensured everything was completed to your satisfaction. Your kind feedback is greatly appreciated, and we’ll be sure to pass this on to her.
Kind Regards,
Sasha
Great experience from start to finish
Great experience from start to finish. I received a call today from Mitchell who was extremely helpful, clear and professional. He took the time to explain everything properly and made the whole process easy. Five stars from me.
20 April 2026
Unprompted review
Reply from HiHi Limited
Hi Theo,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you had a great experience from start to finish and that Mitchell was extremely helpful, clear, and professional throughout. It’s great to know he took the time to explain everything properly and made the process easy for you. We really appreciate your five‑star feedback and will be sure to pass this on to Mitchell.
Kind Regards,
Sasha
Mehdi was great and helped sort a…
Mehdi was great and helped sort a problem in a time of need
18 April 2026
Unprompted review
Reply from HiHi Limited
Hi Diederik,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Mehdi was able to help and resolve the issue when you needed support. Your kind feedback is greatly appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Devante was excellent
Devante was excellent, he dealt with my query immediately and was happy to do so.
17 April 2026
Unprompted review
Reply from HiHi Limited
Hi Luke,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Devante dealt with your query immediately and was happy to help. Your kind feedback is greatly appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Chris the Support Technician at 4Com…
Chris the Support Technician at 4Com was a pleasure to work with and extremely helpful when we required further software installed on our computers. The communication process was ever so smooth and delivered timeously. 4Com are a great company to work with.
17 April 2026
Unprompted review
Reply from HiHi Limited
Hi Lorraine,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that Chris provided excellent support and was a pleasure to work with while assisting you with additional software installations. It’s great to know that the communication was smooth and the work was completed in a timely manner. Your kind feedback about working with 4Com is very much appreciated, and we’ll be sure to pass this on to Chris.
Kind Regards,
Sasha
5-star service all the way!
I had an excellent experience with 4Com, thanks to Mitchell. He truly went above and beyond to help me, showing great professionalism, patience, and attention to detail throughout. Nothing was too much trouble, and he made sure everything was explained clearly and handled efficiently. It’s rare to come across such outstanding customer service these days, and Mitchell is a real credit to the team. Highly recommended
5-star service all the way!
15 April 2026
Unprompted review
Reply from HiHi Limited
Hi there,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you received 5‑star service and that Mitchell went above and beyond to support you with such professionalism, patience, and attention to detail. It’s great to know everything was explained clearly and handled efficiently. Your kind words about Mitchell being a real credit to the team are very much appreciated, and we’ll be sure to pass this feedback on to him.
Kind Regards,
Sasha
Fantastic experience with Devante
Fantastic experience with Devante. His knowledge really stood out — he knew exactly what needed to be done and guided me through every step. Truly appreciate the level of expertise and support.
27 March 2026
Unprompted review
Reply from HiHi Limited
Hi Ahmad,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you had a fantastic experience with Devante and that his knowledge and guidance stood out throughout. It’s great to know he was able to support you at every step and provide such a high level of expertise. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Devante.
Kind Regards,
Sasha
Devante was really helpful and sorted…
Devante was really helpful and sorted out all our complications
15 April 2026
Unprompted review
Reply from HiHi Limited
Hi Stone Mason CG,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Devante was able to help and sort out all the complications for you. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to him.
Kind Regards,
Sasha
Reply from HiHi Limited
Hi Andy,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that you found the process very easy and that you received great, friendly service. Your kind feedback is greatly appreciated.
Kind Regards,
Sasha
Excellent service by Terence Gibson
Terence Gibson came out today to start and install our telephone system and we received very good service, he took the time to explain everything in detail and made sure we understood all details. Terence was very tidy and made sure he checked everything.
14 April 2026
Unprompted review
Reply from HiHi Limited
Hi Carole,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that Terence Gibson provided excellent service during the installation of your telephone system and took the time to explain everything clearly. It’s great to know he ensured all details were understood, worked tidily, and thoroughly checked everything before leaving. Your kind feedback is very much appreciated, and we’ll be sure to pass this on to Terence.
Kind Regards,
Sasha
HiHi4 - No sound on phone line, now fixed!
I experienced an issue with the sound on my HiHi4 phone, whenever I received calls, I couldn’t hear the person on the other end. I explained to Lewis that I had recently switched to a WFH setup, and he took the time to run several tests to diagnose the problem.
Although it wasn’t a quick fix, Lewis remained patient and persistent until the issue was fully resolved. In the meantime, he also provided a temporary solution so I wasn’t left without a working phone, which I really appreciated.
His response and support were excellent throughout. I highly recommend Lewis M, Support Technician at 4Com, and had a great overall experience.
13 April 2026
Unprompted review
Reply from HiHi Limited
Hi Meg,
Thank you for taking the time to leave us such a positive and detailed review. We’re really pleased to hear that Lewis was able to support you through the sound issue on your HiHi4 phone, especially during your transition to a working‑from‑home setup. It’s great to know he took the time to run thorough tests, remained patient throughout, and provided a temporary solution so you weren’t left without a working phone.
Your kind words about Lewis’ response and support are very much appreciated, and we’ll be sure to pass this feedback on to him.
Kind Regards,
Sasha
Great service
James Benton was great throughout! very knowledgeable and consistent with reporting back with either help, or checking in to see how things were going. Thank you James
1 April 2026
Unprompted review
Reply from HiHi Limited
Hi Chloe,
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that James Benton provided great service throughout, and that his knowledge and consistent communication helped keep everything on track. We’ll be sure to pass on your kind thanks to him. Your feedback is very much appreciated.
Kind Regards,
Sasha
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