HiHi Limited Reviews 

Devante was amazing; he is very professional and very helpful! I had 4 issues; he sorted them all within 5 minutes. He's a credit to HIHI & 4COM. Devante, you are a lovely person. Thank you again. Jamie x

I had a great experience with HiHi Phone Help, thanks to Devante! He was very helpful, friendly, and professional throughout the whole process. He took the time to assist me and made sure everything was sorted. Excellent customer service from start to finish. Thank you, Devante, for your help and support. Highly recommend!

**Do not sign anything with 4Com under sales pressure. Read every page first!**

I strongly urge any business considering 4Com to think very carefully before signing anything, regardless of how attractive the offer sounds or how much pressure you feel to make a decision.

In August 2022, my small business signed up for a telephone system following a sales presentation. What appeared to be an attractive deal, supported by introductory rebates, turned into a very expensive long-term financial commitment.

What I did not properly appreciate at the time was that we were entering into TWO separate agreements, including a SEVEN-YEAR equipment rental agreement with BNP Paribas costing £206.73 plus VAT every month.

That is **£17,365.32 plus VAT over seven years** for the equipment, software and licences, entirely separate from 4Com's network service charges.

I believe the sales process failed to make the true long-term financial implications sufficiently clear. I recall feeling pressured to agree promptly rather than being given the opportunity to properly consider the arrangement.

Four years later, having raised a formal complaint, 4Com has now confirmed IN WRITING that we were not provided with the pre-contract documentation required by Ofcom.

You might expect that admission to lead to a meaningful resolution.

Instead, 4Com has offered to let us cancel the network services without early termination charges, while maintaining that we remain liable for the separate seven-year equipment rental agreement.

Their response places considerable emphasis on the fact that I signed the paperwork, despite acknowledging the missing regulatory documentation.

Yes, I signed. I accept that. But I also believe businesses should be able to trust that the full financial implications of a sales proposal are explained clearly and fairly.

4Com has offered a reduction in our ongoing charges, but this does not resolve the underlying equipment finance commitment that is the subject of my complaint.

I have now lost confidence in 4Com's handling of this matter and intend to pursue it through the appropriate independent channels.

**My advice to other business owners:**

Never sign during the sales meeting. Take every document away, check whether there is a separate finance agreement, calculate the TOTAL cost over the FULL term, and obtain independent advice if necessary.

If the salesperson says the offer is only available if you sign immediately, be prepared to walk away.

I wish someone had given me that advice before we signed.

**Seven years is a very long time to regret a decision made during one sales meeting.**

Do not sign your life away, you spend 7 years wishing you had not ever heard of HiHi

David was so helpful ans knowledgeable and consistant, thank you so much

Josh H ran through all the issues over the phone and helped me by jumping on remotely when I couldn't download. Great customer service.

Was being talked too by fake girls. To get me past free initial chat. Then asked for money! Don't waste your time!

Quick and friendly response from Devante who solved the issue without any time taken up on our part.

Devante was incredibly quick, efficient, and helpful throughout the whole process. He understood the issue straight away, explained everything clearly, and got the problem resolved much faster than I expected. His professionalism and friendly approach made the whole experience stress-free. I really appreciate the excellent service and would definitely recommend Devante.

Devante was very polite, professional and patient. my query was dealt with fast and would highly recommend HiHi to others

Chris was extremely helpful and helped us with all our questions about the new system.

The agent was very prompt, he had knowledge behind him that backed the direction tohelp.
Always called back when promised and helped until the query was ended. Tested the changes to ensure the query was completed to the satisfaction required. Although the phone lines were down yesterday he made me aware of this and said if we become disconnected he will call back. Which happened exactly as said. It was a pleasure working with him through a sticky internal problem. but was a relief to know he would contact back if needed.
Would have given 4 stars before speaking to him yesterday and today. This man deserves a pay rise! he seems a very good people person.

Having finished an initial 18 month discounted period on this Hi Hi contract, I'm now tied into a long contract at an exorbitant rate. I asked specifically at the beginning what would happen to the rebate after 18 months, and received an email from Mark Taylor ( who has since left the company ) saying, and I quote " I can assure you that when we come out to carry out our revue at the 18 month point and upgrade your equipment we will apply the same or greater level of rebate to your account". What he omitted to say is that this would only apply if the contract was extended by further years.
I suggest that anyone thinking of joining Hi Hi and 4Com should be very cautious of their persuasive sales talk.

They trick you into signing a 7 year contract making it out to be an 18 month contract using undermined tactics and being over friendly, however it's essentially an 18 month "discount" where you received a higher rebate but after that it gets ridiculously expensive, most of the reviews here are only based on the installation itself, that's because they essentially force you to give them that 5 star review to basically sign everything off and finish the installation, I'm currently in the process of a compliant in hopes of getting out of this contract, no I don't want a solution to whatever reply I get from whatever customer support responds to this review, I just want to make everyone aware that these guys and 4com are scam artists, avoid these companies like the plague, they've been on the BBC for a reason

Elliot came in to install our new system, was fast, efficient and very knowledgeable, when we had any questions he was ready to support and resolve right away

Devante was extremely helpful and resolved my problem very efficiently

He’s an asset to 4Com

Well done Devante 👍