I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more
First time using this pharmacy, great service. My order arrived in good time as it was in glass bottles it was very well packaged. Impressed and will likely use this pharmacy again when I need to reo... See more
Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... See more
Company details
Written by the company
We are an independent pharmacy that operates both in-person and online.
Contact info
Alt Road, L38 0BF, Hightown, United Kingdom
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
4.6
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent postal service and cheaper…
Excellent postal service and cheaper than high street pharmacies.Top class service
18 November 2025
Unprompted review
Good efficient service
Ordered additional medication that had previously been prescribed by my GP. I like that they check these things before dispensing. Arrived within a couple of days once checked so overall a great service.
6 November 2025
Unprompted review
Quick and easy ordering service
Quick and easy ordering service, speedy delivery. Will be ordering again in due course. Thank you
12 November 2025
Unprompted review
Speedy and efficient service
I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found Highgate did supply them. It was a simple process and the order arrived very speedily. I wold recommend Highgate to anyone who wants the convenience of have home delivery.
7 November 2025
Unprompted review
Good communication and products arrived…
Good communication and products arrived as expected.
3 November 2025
Great Service
Absolutely great prices, excellent service and even mailed to check everything was ok.
Thank you Dan
3 November 2025
Unprompted review
Go to online pharmacy
Brilliant always my online pharmacy go to when I need anything
3 November 2025
A fast and efficient service
A fast and efficient service, would use again for straight forward items you know are needed but not always quick to get via the NHS route!
27 October 2025
Unprompted review
Medication declined & customer service awful….
I originally gave HP 5 stars when I wrote a review a good while ago when I first purchased from this company.
The last couple of times though it has been completely different.
Both times my medication was refused. Their customer service is awful too.I had to send several emails in order to get a response.
I ended up purchasing my medication elsewhere where it was approved and dispatched same day!
Needless to say I won’t be using HP again.
16 October 2025
Unprompted review
Reply from Hightown Pharmacy
Hi,
We understand how frustrating it can be when a treatment you’re hoping to receive is declined.
However, as a regulated pharmacy, we must always prioritise patient safety over profit. On the last two occasions we could not safely supply the treatment without potentially putting your health at risk. We appreciate this may be disappointing, but we hope you can understand that safety has to come before convenience.
In regards to communication our pharmacy team is not open over weekends, and your message was replied to on Monday as soon as the pharmacy opened.
Kind regards
Great service
Fast delivery, excellent communication, great price. Really happy!!
1 September 2025
Unprompted review
Easy to order and very prompt service
2 October 2025
Great pharmacy.
This pharmacy has been great, helping me with getting medication when I'm struggling to get an appointment at my doctor. I don't think pharmacists get enough credit for the work they do.
1 October 2025
Unprompted review
Paid for next day delivery which was 7…
Paid for next day delivery which was 7 pound. 4 days after order I haven’t received the item. Seems a good service overall but was overcharged as paid for postage but didn’t arrive.
1 October 2025
Reply from Hightown Pharmacy
Hi Liam,
Could you please email support@hightownpharmacy.co.uk
with your order number? We’ll look into this for you and, if the delay was caused by Royal Mail, we may be able to approve a refund for your postage cost.
Kind regards,
Dan
Extremely organised and friendly!
Extremely organised and friendly!
Was in before appointment time and out again.
Very thorough about after help
2 October 2025
Unprompted review
They were quick and efficient and a…
They were quick and efficient and a very reasonable price.
Good all round.
16 September 2025
Unprompted review
Excellent service
Excellent service. Not used before but easy to order + quick delivery. Good communication to check on delivery. Will use again definitely.
18 September 2025
Unprompted review
Rubbish service
Was ok , till I changed address from work to new. Sent out prescription to wrong address only been advised can't do anything until Royal Mail send it back
22 September 2025
Unprompted review
Reply from Hightown Pharmacy
Hi Rajinder,
Apologies if the wrong postcode got applied to your order. I'm glad we managed to get it sorted and re-dispatched out to you.
Kind regards,
Dan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.