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Hightown Pharmacy Reviews 262

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TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the quick and efficient delivery of their orders. Many people appreciate the competitive pricing and the ease of the ordering process, often highlighting how quickly products arrive and how well they are packaged. However, some customers also noted issues with order rejections without clear explanations, and a few experienced problems with missing items or delayed deliveries, even when paying for express shipping. A small number of people also reported dissatisfaction with customer service interactions when trying to resolve these issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and... See more

Product

People report positive experiences with product. Customers are satisfied with the product's quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Wife is sadly a regular user of Fybrogel. After running out time to order again. Checked the nett fir prices and Hightown Pharmacy was significantly keener on price and included free delivery for a... See more

Rated 5 out of 5 stars

Great experience using hightown pharmacy..... delivered next day... super fast service and prices to match ...and send you follow up messages to see if your ok....super service 👍

Rated 5 out of 5 stars

I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found High... See more

Rated 5 out of 5 stars

I can’t live without Hightown Pharmacy, since my GP stopped prescribing Gaviscon due the cost and prescribed a very poor substitute instead. Since last Summer I’ve been ordering Gaviscon from Hightown... See more

Company details

  1. Pharmacy

Written by the company

We are an independent pharmacy that operates both in-person and online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ethical and Professional

Great service and great customer service with genuine advice from a professional who puts the customer first. Reduced my order to ensure product suitability rather than just taking the £.
Very ethical and professional

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Get downtown to hightown

Great experience using hightown pharmacy..... delivered next day... super fast service and prices to match ...and send you follow up messages to see if your ok....super service 👍

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service, fast delivery, excellent communication, and unbeatable prices — highly recommended for a reliable and stress-free pharmacy experience.

I had an excellent experience with this pharmacy. The level of customer service and communication was truly outstanding — the team went above and beyond to ensure all my needs were met promptly and professionally.

Delivery was impressively fast, arriving much earlier than expected (within just three working days). The products were not only high quality but also significantly more affordable compared to other pharmacies, offering great value for money.

I highly recommend this pharmacy to anyone looking for reliable service, competitive pricing, and a seamless purchasing experience. You can shop with confidence — you won’t be disappointed.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Very helpful easy to understand quick departure time well worth the money any time l need medication thank you

2 February 2026

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