2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables thr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highland Broadband kept in good contact to book an Installation day plan, and they came on the specified day. Engineer lads were respectful of the property and very hard workers. Within a few ho... See more
Company replied
Michael and Nathan visited today to install my new broadband. They arrived prompt, worked quickly and tidied up after themselves. Everything was left neater than when they arrived. Very pleased with t... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broadband Fibre set up
Had MIke, Kris & Ali set up the Fibre broadband, arrived bang on time, excellant teamwork throughout the whole replacement, great customer service.
11 June 2026
Unprompted review
Reply from Highland Broadband
Hello William,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Extremely Unprofessional Installation
The actual installation was and remains today, an absolute eye sore. The young gents carrying out the installation are clearly incompetent and inexperienced. Unfortunately, I was not at home when they carried out this installation, but it is shocking. I will be logging a complaint, as the internal wiring and that on the external of the house is a disaster.
2 June 2026
Reply from Highland Broadband
Hello David,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible.
Our Customer Care team have advised that they have been trying to get in contact with yourself. At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes,
Highland Broadband
Installation
Excellent professional service carried out by 2 chaps. Very helpful and explained the process from start to finish , they could not have been better. Very pleased by the service received
9 June 2026
Unprompted review
Reply from Highland Broadband
Hello Peter,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Absolutely FLAWLESS service
Absolutely FLAWLESS service from Highland Broadband.
On the couple of occasions that I did have to get in touch, there's a UK representative to speak to within the first minute.
My service has been SOLID and uninterrupted during my first 2 years contract and I had no hesitation renewing!
Keep it up guys!
9 June 2026
Unprompted review
Reply from Highland Broadband
Hello Alan,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful customer service and that you are enjoying your broadband service. We will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Thank you for choosing us,
Highland Broadband
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your broadband service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The two guys were fantastic and…
The two guys were fantastic and explained everything to me, job was done quickly with minimal upheaval in the house
9 June 2026
Unprompted review
Reply from Highland Broadband
Hello Stephen,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Good times ten
30 May 2026
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that you are enjoying your broadband service and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Reply from Highland Broadband
Hello Seonaid,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and we will pass this review along to the team.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Impressed
The representative was very clear about each step of the process. Made it easy to understand. Very pleased with new Wi-Fi etc. Thank you
29 May 2026
Reply from Highland Broadband
Hello Gloria,
Thank you for taking the time to write this excellent review. We are very happy to hear that you received such helpful customer customer service and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
With TalkTalk I could walk to the…
With TalkTalk I could walk to the bottom of my back garden and still have connection to WiFi, with highland broadband I lose connection walking into my kitchen. Totally useless, wish I'd never swapped over
3 June 2026
Reply from Highland Broadband
Hello Tania,
Thank you for taking the time to write this review, your feedback is very important to us.
We're eager to get this matter resolved for you as quickly as possible.
Our Customer Care team have advised that they have been trying to get in contact with yourself. At your earliest convenience, please give us a call-back on 0330 236 9900 so we can assist you further.
Thanks and best wishes,
Highland Broadband
Had Jordan and Ritchie in to install
Had Jordan and Ritchie in to install. Great job done, explained the process and workmanship was fantastic. Helped get my devices set up and ran a speed test. Delighted with the service!
2 June 2026
Unprompted review
Reply from Highland Broadband
Hello Michael,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordan and Richie in today
Had Jordan and Richie in today. Great service and roster up after them.
4 June 2026
Unprompted review
Reply from Highland Broadband
Hello Gavin,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received great customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Quick job
Quick job, no mucking about even in the rain we had when they were round.
4 June 2026
Unprompted review
Reply from Highland Broadband
Hello Maylei,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received efficient customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Had Jordon and Ritchie out today the…
Had Jordon and Ritchie out today the boys done a fantastic job installing my Internet and was both very pleasant good job
4 June 2026
Unprompted review
Reply from Highland Broadband
Hello Kenneth,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Jordan and Ritchie of Highland Broadband Installation and Setup…
Jordan and Ritchie were extremely efficient and helpful and, impressively, had Highland broadband system, installed and setup in a flash, after discussing where best to connect system. Very neatly laid out and impressive broadband speed.
2 June 2026
Unprompted review
Reply from Highland Broadband
Hello David,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Quick installation and very tidy. Up and running within minutes of connecting.
2 engineers turned up on time. Very keen to make sure there was a little disruption to front garden. Took into consideration that we had a mature front garden, and their approach to running cables through the garden was very considerate. No mess, you couldn't even tell where the cable had been laid. Inside again very clean and tidy approach to connecting the modem and wi fi box. Would recommend this company.
29 May 2026
Reply from Highland Broadband
Hello,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Just amazing
Just amazing! Michael was brilliant/is brilliant - he hooked us up no bother, and we are all set after waiting for months and not getting any joy, Highland Broadband is fantastic!
1 June 2026
Unprompted review
Reply from Highland Broadband
Hello Elizabeth,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you are enjoying your new broadband service.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Occasionally losses connection
Occasionally losses connection with devices with no reason everything else perfect
30 May 2026
Ritchie
Ritchie was great, installed with minimal bother and made sure I was all set up afterwards. Cheers!
30 May 2026
Unprompted review
Reply from Highland Broadband
Hello Paul,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Great installation completed today by Ritchie and Jordon
Great installation completed today by Ritchie and Jordon. Explained everything that needed to be done as part of the install and completed everything efficiently and very neatly. Walked me through the initial set up and speed test. Thank you both very much.
29 May 2026
Unprompted review
Reply from Highland Broadband
Hello Mr Davidson,
Thank you for taking the time to write this excellent review. We are very happy to hear that your installation went smoothly and that you received helpful customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.