HiFi Klubben Danmark Reviews 

Super god service

In Hifi klubben, I always got the best experience and advise and based on what I heard from others, they have a really nice warranty service as well that they go beyond manufactures coverage even if the model is discontinued. I have spend a lot there and was happy to spend even more. However, my interaction today at Holbæk branch, changed this for me.

I have an Audeze Penrose, which is my daily driver for work. And yesterday when I took it off from my head, a cover piece in the headband broke. And if you look under it, you can see that this piece was always under the pressure due to bad design.

So I went to the Holbæk branch and explained the problem and the first response was that you have to take off the headset carefully from your head.
He proceed to say that the headband is not covered in the warranty but he can try to send it anyways but he is sure that the answer is no (which means I have to bear the shipping fees and etc).
So I ask about shops garanti and he responds that "you have to proof that you didn't break it yourself which is impossible to do"

I hope the money that was saved by not fixing this simple error (which could be done with glue) worth me never buying from Hifi klubben again. Just as I was thinking about buying a Beosound Level.

Update:
we had a pleasant call + email exchange and the conclusion was a compensation of 10% of price, which of course I refused, as a fix of the headset was the only reasonable solution. Of course their conclusion was that I have pulled the headset too hard.
I have a 100$ headset from 2014 and they are accusing me of breaking something that more than 3 times the price.

Placed order 407ANDANDW4107827 on Nov 27th and still have not heard any updates on my order or received any of the ordered goods. One was out of stock and the webshop stated that it will be back in stock on Dec 2nd - but have not heard anything ever since.. Tried to call and sent an e-mail to customer service but have not heard anything back.

I understand that delays happen - but a more proactive approach on order updates would have been helpful. I would expect that in case of delays - you can at least send me the item that you have on stock - and I'm happy to wait for the 2nd item whenever it comes back on stock.

Great selection, super fast delivery.

Always a pleasure to deal with HiFi Klubben. Simple order process and quick delivery.

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Er glad for min soundbar, selv om det var lidt problematisk at installerer den

Quick delivery, good prices, what else can you wish for. 😊

Har købt Samsung The Frame online hos HiFi Klubben.
Konkurrencedygtig pris, hurtig levering og 3. års garanti.
What’s not to like. 👌

I will never forget the bad buying experience of putting off and false promises of bad customer service. Stay away from this bad store and don't trust them. The worst ever

Bad service. Stay away from this company!!

I have bought from HiFi Klubben af few times in person at 2-3 different places and generally they have some really knowledgeable and helpful people, in the shops I have been to.

I also have had some earbuds break and there haven't been any problems there either, so I would just recommend them in general.

Bought a TV from them, it was not working as It should, so I returned it the next day. Thay said that the newest version is better so I agreed to pay more and get the newest version, I asked for a discount because of all the stuff I had to go through, but no he did not think so, he even laughed at me for asking. Then when I come to pick it up I am told that it is out of stock...... very bad costumer service. Will never shop from them again.

Fast delivery and its only a week. As of now its working very nice and good quality. Nice theatre experience

Bought a NAD C275BEE amplifier. It’s stopped working. Because I now live in the UK HiFi Klubben won’t help. Happy to sell equipment but the follow-up service is useless. Go somewhere else would be my advice.

I bought a stereo Denon fom this store. Everything was well until i tried to connect the internet and the bluetooth, it really takes ages, I called the company and they send me to support I explained the problem and they told me to reset the product. First worked OK but took long time to connect. However after couple of weeks, the same problem so I called again and this time the person in the phone was rude and told that my internet connection must be the problem and honestly he wasn't ready to help. Since then I can only play CDs but no bluetooth or internet. VERY UNPROFESSIONAL NOT RECOMMENDED

I love that you can just call the store and get the information you need. Otherwise the website looks nice, ordering is smooth and so is pick-up. Return dates are extended to 30 days after they open up again, so all-in-all this is a great online shopping experience.