Outstanding craftsmanship and problem-solving from start to finish We recently had an 8x5m custom golf room built, and the finished result is absolutely first-class. The design blends seamlessly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A wonderful company that were amazing from start to finish. Could not fault the whole experience from the initial sales and design team to the building team. Would highly recommend.
Hideaway built my garden room in January and I was honestly amazed at how warm it stayed, especially compared to a friend’s room from another company! I didn’t expect to notice such a big difference b... See more
Company replied
Can’t shout out the Hideaway team enough for the amazing job they did building our garden office. They were super efficient, tidy, and just genuinely lovely people - always a pleasure to chat to a... See more
Company replied
Company details
Written by the company
Hideaway Garden Rooms designs and builds premium, fully-finished garden buildings for homeowners across Surrey, Sussex, London and the Home Counties. Every project is bespoke - from the initial design conversation through to the final handover. We work with customers who want something built properly, finished beautifully and delivered with a level of care that reflects the investment they're making. Our garden rooms are year-round, fully insulated spaces designed for real use. Whether that's a quiet home office, a home gym, a creative studio, a wellness space or simply more room to live. We don't do flatpack. We don't cut corners on specification. Everything we build is designed to add genuine long-term value to your home. What sets us apart is the standard we hold ourselves to - in our materials, our craftsmanship, our communication and our aftercare. Our customers consistently tell us that working with Hideaway felt different: proactive, professional, and genuinely enjoyable. If you're considering a garden room and want it done right, we'd love to show you what's possible.
Contact info
Unit 3 Craven Court, KT14 7JL, West Byfleet, United Kingdom
- 02080363707
- info@hideawaygardenrooms.com
- hideawaygardenrooms.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding craftsmanship and…
Outstanding craftsmanship and problem-solving from start to finish
We recently had an 8x5m custom golf room built, and the finished result is absolutely first-class. The design blends seamlessly with the style of our main house, looking like an intentional, permanent architectural addition rather than an afterthought.
What really set this team apart was how they handled structural challenges during the planning phase. Because it’s a dedicated swing studio, ceiling height was critical, and we also needed to eliminate interior support posts to create an open hitting bay. Working alongside a structural engineer, the team adapted the engineering seamlessly to give us the exact clear span and vertical clearance required.
Another major plus was their use of ground screws instead of standard concrete foundations, which preserved the root systems of the mature trees surrounding the site.
On site, the crew were true professionals—exceptionally skilled, polite, and tidy at every stage. As with any bespoke build, a few minor snags cropped up, but they were addressed quickly and without any fuss. I couldn't be happier with the build quality and would hire them again in a heartbeat. Highly recommended.
A wonderful company that were amazing…
A wonderful company that were amazing from start to finish. Could not fault the whole experience from the initial sales and design team to the building team. Would highly recommend.
We recently had our garden room…
We recently had our garden room installed by Hideaway and are so so pleased with it!! The quality and finish are excellent, with everything completed to a very high standard. The final result is amazing!
Steve from Customer Service was fantastic and incredibly helpful from start to finish. He was always friendly, responsive and happy to help whenever we had any questions.
Our only challenge was lack of consistency with the installation team. We didn’t have one point of contact, and didn’t know who was coming each day. This made the installation process a little difficult at times. However, everyone on site was extremely professional and helpful.
The quality of the finished product and the overall service were brilliant. We’re so happy with our new garden room - it’s exactly what we wanted! I would 100% recommend Hideaway to anyone considering a garden room.
Thank you so much to all the team!
They instantly grasped the design I was…
They instantly grasped the design I was after. My new garden room is going to be my art studio and the windows and sliding doors and glass panels make the space so bright and open. They came with a very high specification in terms of cladding and insulation. I had done my homework and they gave me confidence they are one of the best.
Construction was flawless, efficient, and exciting to watch.
They really supported me through out and even after the build they care about my future working from there.
I can't recommend them more...its like a second home and I can see how many people use their rooms as a quiet peaceful recluse or gym where you can just get away and relax.
Fabulous Garden Offices and lovely people
Super, super happy with our fabulous new garden office.
We did a fair bit of research before we decided to go with Hideaway - they came in at a very competitive price for what we got, and had more much more flexibility than lots of the options we looked at. We knew we were going to get an actual office building rather than a glorified shed!
From start to finish the guys have been superb. Steve was extremely helpful whilst we were deciding on the design of the office, and we were able to spec exactly what we wanted - down to the exact square metarage to fit our space.
Everyone that's on site has been extremely professional, and these guys have worked through some of the maddest weather possible - hail, tropical downpours, 36° sunshine, they've handled it all without complaint and just cracked on - they all deserve medals! And they're all lovely - Chris, Matt, Tom, and everyone else who has worked here have all been extremely friendly and accommodating - even sharing rides so we didn't have to use up too many parking permits.
The finished product is everything we hoped for, everything finished to a really high standard. Particularly happy with the doors we chose, being able to completely open up the articulated doors makes a massive difference to the feel of the office.
Overall, we would 100% recommend Hideaway - and if we need another outbuilding at some point in the future we know exactly where to turn!
Really happy with our garden room
Really happy with our garden room from Hideaway. The team were all very friendly, professional and very respectful of our home, even though they had to bring materials through the house as we don’t have side access. It was great being able to customise all aspects of the build, it means it exactly suits are needs. Overall a great experience and we’d definitely recommend them.

Reply from Hideaway Garden Rooms
Jan 26 Build
Had a hideaway build a garden room in Jan26, they had been excellent through the whole process, from design with Steve to building with John and his team. They are happy to help with any questions or queries you have and the people on site where very professional, clean and helpful, particularly when
Parking was difficult at my property. Would highly recommend Hideaway if you are considering a garden room.

Reply from Hideaway Garden Rooms
Garden Studio
I got in touch with Hideaway garden rooms as I needed a space away from the house for recording music.
Steve and his team were a pleasure to work with from the start. Always keeping me updated and actually got to work on the project earlier than planned, which was great.
The finished space is amazing and has been done to a really high quality.
I can highly recommend these guys if you’re looking for a lovely office/studio for your garden.
Thanks again guys

Reply from Hideaway Garden Rooms
Great from start to finish.
Great from start to finish.
Hideaway provided a professional experience, carefully walking through all the options to ensure that I was able to maximise the potential for my budget. This included making some modifications during the job.
The build team were timely, focused and delivered a high quality finish.
Would thoroughly recommend

Reply from Hideaway Garden Rooms
Highly professional service and a great result
We chose Hideaway to build a “Willow Retreat” room to use as an office and gym space. Every interaction with Hideway, from the early conversations to completion, was friendly, highly professional and consistent. We found this continued with every member of the team not just the owners or salespeople. The builders were always friendly, made sure to speak to us for any decisions or issues and were very mindful to not disturb our neighbours. The build was not easy as the weather was below freezing, and a bad bout of flu went through their team. However, they worked incredibly hard to keep the build close to the schedule they had set out beforehand. We’re very happy with the outcome: the garden room looks great and is of high quality. A big thank you to Matt, Mark, Steve, and the whole team. Overall, a very refreshing experience to work with a building company that is very clear on what they will do and then follows through to deliver exactly what they say.

Reply from Hideaway Garden Rooms
Couldn’t be happier!
Hideaway designed and built our garden room in Autumn 2025, and I’m very happy to recommend them. They took great care in getting every detail right and worked closely with us to refine the design so it was exactly what we wanted. The build quality is outstanding, and the construction team were quick, tidy, and genuinely friendly.
The project was delivered on time and on budget and has been a fantastic upgrade to our home. More recently, we had a minor issue with one of the sliding doors, and the aftercare was excellent — the team responded immediately and resolved it without any issues. That level of service is what truly sets Hideaway apart.
Highly recommended!

Reply from Hideaway Garden Rooms
Outstanding quality and service from…
Outstanding quality and service from start to finish
I couldn’t be happier with my experience with Hideaway Garden Room Company. From the very first consultation to the final installation, the entire process was professional, well-organised, and completely stress-free.
The team took the time to understand exactly what I wanted and offered clear, honest advice throughout. Communication was excellent — every step was explained, timelines were met, and any questions I had were answered promptly and thoroughly.
The build quality is exceptional. The garden room looks fantastic, feels solid and well-insulated, and has genuinely transformed how I use my space. The attention to detail, craftsmanship, and finishing touches really set Hideaway apart from other companies I considered.
The installers were punctual, respectful, and left everything clean and tidy at the end of each day. It’s clear they take real pride in their work.
I would wholeheartedly recommend Hideaway Garden Room Company to anyone looking for a high-quality garden room and a company you can truly trust. A brilliant investment and an even better experience

Reply from Hideaway Garden Rooms
Fab garden room…
Really pleased with our new garden room. Hideaway's have been helpful and professional through out. Excellent quality product, great communication throughout the process and all contractors invovled throughout the build process were friendly and helpful. We love our new outdoor space.

Reply from Hideaway Garden Rooms
Highly recommend the Hideaway Team!
I want to say a huge thank you to the whole team at Hideaway. From start to finish, the entire process was incredibly smooth - from the initial design stage right through to the final build.
I went for their maple lodge design and their team really did work tirelessly to allow flexibility to customise it exactly to my needs, including incorporating both an office and a shower room. They worked closely with my landscaping company, speaking directly to them so everything came together which made things much easier for me!
Having dealt with many building companies, communication was second to none and I was always kept informed. I’m absolutely delighted with the finished build and wouldn’t hesitate to recommend Hideaway to anyone considering a garden room.
Thanks to the team!
Hideaway team were a pleasure
Can’t shout out the Hideaway team enough for the amazing job they did building our garden office. They were super efficient, tidy, and just genuinely lovely people - always a pleasure to chat to and work with!
They managed the whole project really well, keeping me in the loop about any tweaks or timeline changes (all for good reasons) and were always happy to share their honest advice and recommendations.
We’ve been using the office daily for a few months now - for both work and play - and it’s been brilliant. The craftsmanship and comfort are top-notch, and it’s honestly made a huge difference to our day-to-day life.

Reply from Hideaway Garden Rooms
New garden room
Really pleased with our new garden room. From start to finish the Hideaway team were great to deal with on all our requests, very professional and always responded quickly. Great communication, hard working skilled men and the project was delivered on time. Can thoroughly recommend this company.

Reply from Hideaway Garden Rooms
Hard working, high standards and quality materials
Highly recommend Hideaway Garden Rooms. They are hard working, professional, friendly and highly skilled. Everything was completed within the time quoted with quality materials and well finished. Very pleased with my gym/relaxation room

Reply from Hideaway Garden Rooms
Highly skilled and hard working, garden room looks great
Very pleased with my new garden room. The guys are highly skilled and hard working. It looks great and I definitely recommend Hideaway Garden Rooms. Everything was completed within the time specified and all rubbish cleared away.

Reply from Hideaway Garden Rooms
Would highly recommend
We had a great experience with Hideaway. The workers were friendly, punctual and considerate at all times. They worked through some incredibly high temperatures yet their work never slowed. We’re very happy with the end result and would highly recommend them!

Reply from Hideaway Garden Rooms
We’d give them 10 stars if we could …
In an industry where trade services are all too often deteriorating, Hideaway came in like a breath of fresh air. From the very beginning, their approach stood out—customer-focused, dedicated to excellence, genuinely professional and truly committed to delivering quality.
We couldn’t be happier with the incredible job they did in building our garden room. The team was reliable, respectful and a pleasure to work with throughout the entire process. They took the time to understand our needs, offered expert guidance and delivered a result that exceeded all expectations.
The quality of their craftsmanship is outstanding—every detail has been finished to the highest standard and the space feels both solid and beautifully designed. It’s clear that excellence is at the heart of everything they do. The garden room has quickly become one of our favourite parts of the home and we’re so grateful to the entire team for bringing our vision to life.
What truly sets Hideaway apart is their commitment to customer satisfaction even after the build is complete. Their snagging process was incredibly thorough and didn’t stop until we were 100% happy. Even beyond handover, their support has remained responsive and helpful, giving us complete peace of mind.
If you’re looking for a company that combines professionalism with top-quality work and a genuine passion for what they do, we wholeheartedly recommend Hideaway.

Reply from Hideaway Garden Rooms
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







